Exam Topic Q's Pt. 2

Question 1

A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe (nonvolatile memory express) drive. Which of the following should the user confirm are available on the PC before making the purchase (Choose two.)

SATA
M.2
PCle.
SAS
SCSI
DRAM

Answer 1

M.2 and PCle.
The M. 2 SSDs, unlike traditional SATA SSDs and HDDs, don’t require any wires or a lot of physical space inside your PC case.
Peripheral Component Interconnect Express (PCIe or PCI-E) is a serial expansion bus standard for connecting a computer to one or more peripheral devices

Question 2

A laptop has been returned for a screen repair. the owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST?

Replace the graphics card
Replace the screen, as the customer insists.
Recommend the usage of an external display instead.
Ensure the backlight is functioning as expected.

Answer 2

Ensure the backlight is functioning as expected.

Question 3

A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?

S.M.A.R.T failure
IOPS failure
DIMM failure
RAID failure

Answer 3

S.M.A.R.T
This error message comes at Windows boot up, and prompts you to back up and replace your hard drive. This means that your hard drive hasn’t failed yet, but is getting close to that

Question 4

A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed. Which of the following are MOST lkely causing the issue? (Choose two.)

RAM Module
Graphics Card
CPU
Boot order
USB Flash Drive
Power supply

Answer 4

Boot order
USB Flash Drive

Question 5

A salesperson is using a weather application on a mobile device. the application appears to be draining the device’s battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while traveling?

Enable GPS service to ensure accurate location detection.
Manually enter office locations in the weather applications.
Configure less frequent location checks using cellular location services.
Use the offices’ Wi-Fi IP addresses as the geolocation mechanism.

Answer 5

Configure less frequent location checks using cellular location services.

Question 6

A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly. Which of the following needs to be enabled for the hypervisor to run?

Hardware prefetcher
Hyperthreading
vPro
VT-d

Answer 6

VT-d
VT-d means virtualization for technology direct I/O access.
VT-d is the access and management protocol that a virtual machine will use when accessing physical resources on the host machine.

Question 7

A user’s mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging. Which of the following is MOST likely causing these symptoms?

Broken charging port
Digitizer failure
CPU overheating
Defective battery

Answer 7

Defective battery

Question 8

A Microsoft Windows user is preparing to work in another country and needs to comply with corporate policy for data protection when copying files to portable media. Which of the following solutions would MOST likely satisfy this requirement?

A USB 3.1 flash drive with BitLocker Go installed.
An SD memory card with NTFS
An xD memory card with ext3
A portable hard drive with FAT32

Answer 8

A USB 3.1 flash drive with BitLocker to Go installed

Question 9

Which of the following network devices is used to separate broadcast domains?

Switch
Wireless access point
Router
Hub

Answer 9

Router

Question 10

A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transports the phone in a pocket. the technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?

The phone requires a firmware update to address charging issues.
The charge port contains foreign objects, such as lint.
The phone’s battery has swelled, preventing the utlization of the charge port.
The phone has experienced water damage, thus the battery is not charging.

Answer 10

The charger port contains foreign objects, such as lint.

Question 11

A network administrator was notified that laptop users are unable to access or ping any network resources to the corporate network. Which of the following should the network administrator check FIRST?

DHCP
AAA
DNS
ARP

Answer 11

DHCP - Dynamic Host Configuration Protocol

A network management protocol used on Internet Protocol networks for automatically assigning IP addresses and other communication parameters to devices connected to the network using a client–server architecture.

Question 12

A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?

Contaminated fuser
Worn Rollers
A misfeed
Page orientation

Answer 12

Page orientation

Question 13

Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. Which of the following would MOST likely be the cause?

RAID
SSD
S.M.A.R.T
HDD

Answer 13

HDD

Question 14

A technician identified an issue in a workstation, obtained details from user and made a backup of the system. Which of the following should the technician do NEXT?

Determine the next steps to resolve the issue and document it.
Design a plan of action to resolve the issue and implement the solution.
Document the findings, actions, adn outcomes.
Establish a theory of probable cause, researching internally or externally as needed.

Answer 14

Establish a theory of probable cause, researching internally or externally as needed.

Question 15

An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a piece of software that is only available on Windows. Which of the following BEST describes the solution for running Windows software on a computer running macOS?

Operating system spoofing
Remote software provisioning
Indirect software implementation
Cross-platform virtualization

Answer 15

Cross-platform virtualization

Question 16

A field technicain has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using?
Fiber
Cable
DSL
Satellite

Answer 16

DSL - digital subscriber line,
networking technology that provides broadband (high-speed) Internet connections over conventional telephone lines.

Question 17

An online retailer would like to add capacity to support increased sales. Additional servers have been installed. Which of the following should be used to ensure each new server is being properly utilized?

Virtualization
Clustering
Load balancer
Round-robin DNS

Answer 17

Load Balancer

A device that sits between the user and the server group and acts as an invisible facilitator, ensuring that all resource servers are used equally.

Question 18

A user contacts the help desk in reference to failing thumbprint scanner. the user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?

inquire about possible changes
File a damage report
Requistion a new scanner
Attempt to clean the scanner

Answer 18

Inquire about possible changes

Question 19

A company wants to use client-side virtualization for application testing. Which of the following configurations would BEST support this goal?

CPU 2.5GHz - 4 cores 16GB DDR4 RAM 1TB SSD
CPU 3.2GHz - 1 core 16GB DDR4 RAM 4TB SSD
CPU 2.5GHz - 2 cores 16GB DDR4 RAM 4x 1TB HDD RAID 5
CPU 3.2GHz - 4 cores 8GB DDR4 RAM 500GB HDD

Answer 19

CPU 2.5GHz - 4 cores 16GB DDR4 RAM 1TB SSD

Question 20

A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on
and notices the printer LCD screen has the following error message:
Paper Jam, Jam in Fuser.
Which of the following is the MOST efficient next step the technician should complete?

Apply a maintenance kit to the printer.
Check the printer paper path to locate any obstructions.
Turn the printer on and off to see if the error clears.
Replace the fuser

Answer 20

Check the printer paper path to locate any obstructions.

Question 21

Which of the following is a valid use for PaaS?
Off-site backups
An application development environment
A virtual server installation and configuration model
A web application for asset management

Answer 21

An application development environment

Question 22

A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following
pages are still legible. Which of the following MOST likely needs to be fixed?

The print drum is worn and loose, causing the printing to be light in places.
The ribbon is low on ink or missing and must be replaced to get proper output.
The heating element has failed, and a new one needs to be installed for proper transfer.
The wrong type of filament is loaded, preventing it from sticking correctly.
The fuser assembly is not calibrated properly, causing it to impact the paper too hard.

Answer 22

The ribbon is low on ink or missing and must be replaced to get proper output.

Question 23

The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers in order to create a more secure environment. Which of the following would be the MOST secure way to implement the fingerprint readers?

Grant all registered employees access to each machine
Restrict device access to only the user to whom the laptop is assigned
Limit device access to departments and guest users.
Give each team member a USB drive that bypasses the reader to allow guest users to log on.

Answer 23

Restrict device access to only the user to whom the laptop is assigned.

Question 24

A technician receives several error alerts on a server after an unexpected reboot. A message states that one or more disks are in a degraded
state. When the technician advances to the next error message, it indicates the OS is missing. Which of the following are the MOST likely causes
of these errors? (Choose two.)

Missing drives in the OS
RAID failure
Bootable device not found
Data loss
Controller failure
CMOS corruption
TPM malfunction

Answer 24

RAID Failure
Bootable Device Not Found

Question 25

A technician is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure. Which of the following BEST meets these requirements?

RAID 0
RAID 1
RAID 5
RAID 10

Answer 25

RAID 1