Exam Cram B - CompTIA A+ 1002 Flashcards by Unknown Unknown

Which of the following statements best describes how to restart the Print Spooler Services? (Select the Two Best Answers)

Enter net stop spooler and then net start spooler on the command line
Enter net stop print spooler and then net start print spooler on the command line
Goto Computer Management > Services and Restart the Print Spooler Service
Goto Computer Management > System Tools > Event Viewer and Restart Print Spooler Service

Enter net stop spooler and then net start spooler on the command line
Goto Computer Management > System Tools > Event Viewer and Restart Print Spooler Service

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Where is Registry hive data stored?

\%systemroot%\Windows
\%systemroot%\Windows\System32\Config
\%systemroot%\System32
\%systemroot%\System32\Config

\%systemroot%\System32\Config

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Clinton needs a more secure partition on his hard drive. Currently, the only partition on the drive (C:) is formatted as FAT32. He cannot lose the data on the drive but must have a higher level of security, so he is asking you to change the drive to NTFS. Which of the following is the proper syntax for this procedure?

change C: /FS:NTFS
change C: NTFS /FS
convert C: /FS:NTFS
convert C: NTFS /FS

convert C: /FS:NTFS

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Tom has a 200 GB hard drive partition (Known as C:) on a Windows Computer. He has 15 GB free space on the partition. Which of the following statements best describes how he can defrag the partition?

He can run the Disk Defragmenter in Computer Management
He can run defrag.exe -f on the command line.
He can run defrag.exe -v on the command line.
He can run defrag.exe -A on the command line.

He can run defrag.exe -f on the command line.

Explanation:
Use defrag.exe -f. You need to have 15 percent free space on your partition to defrag it in the Disk Defragmenter GUI-based utility. In the scenario, Tom would need 30 GB free on the 200 GB drive. However, you can force a defrag on a partition even if you don’t have enough free space by using the -f switch in the command line. (-f may not be necessary in some versions of Windows.)

Incorrect answers:
Because there is only 15 GB of free space on the 200 GB drive (7.5 percent free), the defrag probably won’t work properly from within the Disk Defragmenter utility.

The -v switch gives you verbose (or wordy) output.

The -a switch gives analysis only and does not perform defragmentation.

L., Prowse David. CompTIA A+ Practice Questions Exam Cram Core 1 (220-1001) and Core 2 (220-1002) (p. 193). Pearson Education. Kindle Edition.

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You are utilizing WSUS and are testing new updates on the PCs. What is this an example of?

Host-Based Firewall
Application baselining
Patch Management
Virtualization

Patch Management

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Which versions of Windows 8 allow for joining domains? (Select the Two Best Answers)

Standard
Pro
Ultimate
Enterprise

Pro

Enterprise

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One of your customers reports that there is a large amount of spam in her email inbox. Which of the following statements describes the best course of action to recommend to her?

Advise her to create a new email account
Advise her to add the senders to the junk email senders list
Advise her to find a new ISP
Advise her to reply to all spam and opt out of future emails

Advise her to add the senders to the junk email senders list

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In Windows, where can devices like the display and hard drives be configured to turn off after a certain amount of time?

Power Plans
Display Properties
Computer Management
Task Manager

Power Plans

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Which of the following procedures best describes how to find out which type of connection the printer is using?

Right-Click the Printer, Select Properties, and Click Sharing Tab
Right-Click the Printer, Select Properties, and Click the Advanced Tab
Right-Click the Printer, Select Properties, and Click the Separator Page button.
Right-Click the Printer, Select Properties, and select the Ports Tab.

Right-Click the Printer, Select Properties, and select the Ports Tab.

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Your customer is having problems printing from an application. You attempt to send a test page to the printer. Which of the following statements best describes why a test page should be used to troubleshoot the issues?

It allows you to see the quality of the printer output
The output of the test page allows you to initialize diagnostic routines on the printer.
It verifies the connectivity and illuminates possible application problems.
It clears the print queue and resets the printer memory

It verifies the connectivity and illuminates possible application problems.

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A user’s hard drive seems very slow in its reaction to when opening applications. Which of the following statements best describes the most likely cause of this?

The drive needs to be initialized
The temporary files need to be deleted
The drive is fragmented
The drive’s SATA data connector is lose.

The drive is fragmented

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Which of the following actions will NOT secure a functioning computer workstation?

Setting a Strong Password
Changing Default Usernames
Disabling the Guest Account
Sanitizing the Hard Drive

Sanitizing the Hard Drive

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Which utility enables you to implement auditing on a single Windows Computer?

Local Security Policy
Group Policy Editor
AD DS
Services.msc

Local Security Policy

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Which of the following statements best describes the main function of a device driver?

Modifies Applications
Works with Memory more efficiently
Improves device performance
Allows the OS to talk to the devices

Allows the OS to talk to the devices

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Where are restore points stored after they are created?

The Recycler Folder
The System32 Folder
The %systemroot% Folder
The System Volume Information Folder

The System Volume Information Folder

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Which of the following is considered to be government-regulated data?

DRM
EULA
PII
DMCA

PII

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Which of the following are types of social engineering? (Select the Two Best Answers)

Malware
Shoulder Surfing
Tailgating
Rootkits

Shoulder Surfing

Tailgating

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Which of the following is the service that controls the printing of documents in a Windows Computer?

Printer
Print Server
Print Spooling
Print Spooler

Print Spooler

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Which of the following is the best way to ensure that a hard drive is secure for disposal?

Magnetically erase the drive
Format the drive
Run bootrec /fixmbr
Convert the drive to NTFS

Magnetically erase the drive

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A month ago, you set up a wireless access point/router for a small business that is a customer of yours. Now, the customer calls and complains that Internet access is getting slower and slower. As you look at the WAP/router, you notice that it was reset at some point and is now set for Open Access. You then guess that neighboring companies are using the service connection. Which of the following statements best describes how you can restrict access to your customer’s wireless connection? (Select the Two Best Answers)

Configure the wireless access point to use WPA2
Configure MS-CHAPv2 on the WAP/Router
Disable SSID Broadcasting
Move the WAP/Router to another corner of the office

Configure the wireless access point to use WPA2

Disable SSID Broadcasting

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A first-level help desk support technician receives a call from a customer and works with the customer for several minutes to resolve the call, but the technician is unsuccessful. Which of the following steps should the technician perform next?

The tech should explain to the customer that he will receive a callback when someone more qualified is available.
The tech should escalate the call to another tech.
The tech should explain to the customer that the problem cannot be resolved and end the call.
The tech should continue working with the customer until the problem is resolved.

The tech should escalate the call to another tech.

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A customer complains that there is nothing showing on the display of his laptop. Which of the following should you attempt FIRST on the computer?

You should replace the inverter
You should reinstall the Video Drivers
You should boot into Safe Mode
You should check whether the laptop is in Standby or Hibernate mode.

You should check whether the laptop is in Standby or Hibernate mode.

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During an installation of Windows, you are given an opportunity to load alternative third-party drivers. Which device are you most likely loading drivers for?

CD-ROM
SCSI Drive
USB Mouse
BIOS/UEFI

SCSI Drive

Explanation:
The SCSI hard drive is the most likely answer. SCSI hard drives (such as SAS SCSI) and RAID controllers need special drivers during the Windows installation process if they are not recognized automatically. Click the option for loading third-party drivers when the installation begins.

Incorrect answers:
Optical drives and USB devices do not require third-party drivers.

The BIOS/UEFI doesn’t use a driver; it is firmware.

L., Prowse David. CompTIA A+ Practice Questions Exam Cram Core 1 (220-1001) and Core 2 (220-1002) (p. 198). Pearson Education. Kindle Edition.

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A Windows 10 Computer in a Windows Workgroup can have how many concurrent connections?

10 or Fewer
15 or fewer
20 or fewer
25 or fewer

20 or fewer

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Megan's laptop runs perfectly when she is at work, but when she takes it on the road, it cannot get on the Internet. Internally, the company uses static IP Address for all computers. What should you do to fix the problem? Tell Megan to get a wireless cellular card and service Tell Megan to use DHCP Tell Megan to configure the alternate configuration tab of TCP/IP properties. Configure a static IP address in the Alternate Configuration tab of the user's TCP/IP properties and enable DHCP in the General Tab.

Configure a static IP address in the Alternate Configuration tab of the user's TCP/IP properties and enable DHCP in the General Tab.

Which power saving mode enables the best power saving, while still allowing the session to be reactivated later? Standby Suspend Hibernate Shutdown

Hibernate

* John's computer has two hard drives, each 1 TB. The first is the system drive and is formatting as NTFS. The second is the data drive and is formatted as FAT32. Which of the following statements are true? (Select the Two Best Answers) Files on the system drive can be secured Larger logical drives can be made on the data drive The cluster size is larger, and storage is more efficient on the system drive. The cluster size is smaller, and storage is more efficient on the system drive.

Files on the system drive can be secured | The cluster size is smaller, and storage is more efficient on the system drive.

When using the command line, a switch _______? enables the command to work across any operating system is used in application icons changes the core behavior of a command, forcing the command to perform unrelated actions alters the actions of a command, such as widening or narrowing the function of the command

alters the actions of a command, such as widening or narrowing the function of the command

You need to view any application errors that have occurred today. Which tool should be used? Event Viewer Local Security Policy Msconfig sfc /scannow

Event Viewer

Which of the following commands can help you modify the startup environment? Msconfig Ipconfig Boot Config Editor Registry Editor

Msconfig

Which of the following log files references third-party software error messages? Security Log System Log Application Log Setuperr.log

Application Log

Which of the following provides the lowest level of wireless security protection? Disable the SSID Broadcast Use RADIUS Use WPA2 Enable WEP on the Wireless Access Point

Disable the SSID Broadcast

* A Customer uses an encrypted wireless network. One of the users has shared a folder for access by any computer. The customer complains that the files sometimes appear and disappear from the shared folder. Which of the following statements best describes how to fix this problem? (Select the Two Best Answers) Enable encryption on the Router and the Clients Encrypt the Drive that has the share using EFS (Encrypting File System) Increase the level of security on the NTFS folder by changing the Permissions Change the Share-Level Permissions on the Shared Folder

Enable encryption on the Router and the Clients | Increase the level of security on the NTFS folder by changing the Permissions

A customer is having difficulties with his hard drive, and the system won't boot. You discover that the operating system has to be reloaded. Which of the following statements best describes how to explain this to the customer? "I need to rebuild the computer." "I need to format the hard drive and reload the software." "I need to run a bootrec /fixmbr on the Computer." "I need to restore the system, data loss might occur."

"I need to restore the system, data loss might occur."

Users in your accounting department are prompted to provide usernames and passwords to access the payroll system. Which type of authentication method is being requested in this scenario? MFA Single-Factor TACACS+ RADIUS

Single-Factor

Which of the following commands makes a duplicate of a file? Move Copy Dir LS

Copy

Which tool in Windows enables a user to easily see how much memory a particular process uses? System Information Tool Registry Task Manager Performance Monitor

Task Manager

Windows was installed on a computer with two hard drives: a C: drive and a D: drive. Windows is installed to C:, and it works normally. The user of this computer complains that this applications are drive intensive and that they slow down the computer. Which of the following statements best describes how to resolve the problem? Move the Paging File to the D: Drive Reinstall Windows on the D: Drive rather than the C: drive. Defrag the D: Drive. Decrease the Paging File Size.

Move the Paging File to the D: Drive.

Which of the following tools should be used to protect a computer form electrostatic discharge (ESD) while you are working inside it? Multimeter Crimper Antistatic Wrist Strap PSU Tester

Antistatic Wrist Strap

You are running some cable from an office to a computer located in a warehouse. As you are working in the warehouse, a 55-gallon drum falls from a pallet and spills what smells like ammonia. Which of the following statements best describes the first step you should take in your efforts to resolve this problem? Call 911 Call the building supervisor Get out of the area Save the computer

Get out of the area

While you are upgrading a customer's sever hard drives, you notice looped network cables lying all around the server room floor. Which of the following statements best describes how to resolve this issue? Ignore the problem Tell the customer about safer alternatives Call the building supervisor Notify the administrator

Tell the customer about safer alternatives

Which of the following statements best describes the recommended solution for a lithium-ion battery that won't hold a charge any longer? Throw it in the trash Return it to the battery manufactuer Connect the local municipality and inquire as to their disposal methods Open the batter and remove the deposits

Connect the local municipality and inquire as to their disposal methods

Which of the following statements is NOT assertive communication? "I certainly know how you feel, losing data is a terrible thing." "Could you explain again exactly what you would like done?" "Do your employees always cause issues on computers like these?" "What can I do to help you?"

"Do your employees always cause issues on computers like these?"

A customer has a malfunctioning PC, and as you are about to begin repairing it, the customer proceeds to tell you about the problem with the Server. Which of the following statements best describes how to respond to the customer? "Wait until I finish with the PC." "I'm sorry, but I don't know how to fix servers." "Is the server problem related to the PC Problem?" "I have to call my supervisor."

"Is the server problem related to the PC Problem?"

Which of the following could be described as the chronological paper trail of evidence? First Response Chain of Custody Setting and meeting expectations Data preservation

Chain of Custody

Which of the following statements best describes what NOT to do when moving servers and server racks? Remove Jewelry Move a 70-pound wire rack by yourself Disconnect power to the servers before moving them. Bend at the knees and lift with your legs

Move a 70-pound wire rack by yourself

Active communication includes which of the following? Filtering out unnecessary information Declaring that the customer doesn't know what he or she is doing Clarifying the customer's statements Mouthing off

Clarifying the customer's statements

You are troubleshooting a tablet PC that has a frozen application. You have attempted to end the underlying Task of the application but have not succeeded. Which of the following statements best describes the next recommended course of action? Hard reset Force quit the app Soft reset Bring the tablet to an authorized service center

Soft reset

Which of the following statements best describes the first course of action to removing malware? ``` Schedule scans and run updates Enable system restore Identify malware symptoms Educate the end user Disable system restore Quarantine infected systems Remediate infected systems ```

Identify malware symptoms

You are working on a Windows computer that is performing slowly. Which of the following commands should you use to resolve the problem? (Select the Two Best Answers) ``` Format Dism Ipconfig chkdsk Dir diskpart ```

dism | chkdsk

A customer reports that an optical drive in a PC is no longer responding. Which of the following statements best describes the first question you should ask the customer? "What has changed since the optical drive worked properly?" "Did you log in with your administrator account?" "What did you modify since the optical drive worked?" "Have you been to any inappropriate websites?"

"What has changed since the optical drive worked properly?"

A coworker is traveling to Europe and is bringing her desktop computer. She asks you what concerns there might be. Which of the following statements best describes how to respond to the customer? (Select the Two Best Answers) Advise her that the computer is not usable in other countries. Advise her to check for a compatible power adapter for that Country Advise her to use a line conditioner for the correct voltage Advise her to check the voltage selector on the power supply

Advise her to check for a compatible power adapter for that Country Advise her to check the voltage selector on the power supply

After you remove malware/spyware from a customer's PC for the third time, which of the following steps should be taken next? Tell him you can't fix the system again Do nothing; the customer pays every time Show him how to avoid the problem Change his user permission

Show him how to avoid the problem

You are asked to fix a problem with a customer's Active Directory Domain Service domain controller that is outside the scope of your knowledge. Which of the following statements best describes the recommended course of action? Learn on the job by trying to fix the problem Tell the customer that the problem should be reported to another technician Assure the customer that the problem will be fixed very soon Help the customer find the appropriate channels to fix the problem

Help the customer find the appropriate channels to fix the problem

When you are working on a computer, which of the following should be disconnected to prevent electrical shock? (Select the Two Best Answers) Printer Mouse Telephone Cord Power Cord

Telephone Cord | Power Cord

You are troubleshooting a Windows Server computer that you have little knowledge about. The message on the screen says there is a "DHCP Partner Down" error. No other technicians are available to help you, and your manager wants the server fixed ASAP or you are fired. Which of the following statements best describes the recommended course of action? (Select the Two Best Answers) ``` Identify the problem. Escalate the problem. Establish a plan of action. Call tech support. Verify full system functionality Test the theory to determine cause. Tell your boss to kick rocks and quit and go find a job that has a more supportive, positive environment. ```

Identify the Problem | Call Tech Support

Which of the following protects confidential information from being disclosed publicly? Classification Social Engineering HTTP Hard Drive Wipe

Classification

Programs that run when Windows starts are stored in which of the following registry hives? HKEY_CURRENT_CONFIG HKEY_USERS HKEY_LOCAL_MACHINE HKEY_CLASSES_ROOT

HKEY_LOCAL_MACHINE

Typically, which of the following Windows tools enables you to configure a SOHO router? Web Browser Device Manager Msconfig File Explorer

Web Browser

* Which of the following steps is performed first when running a clean install of Windows on a Brand New SAS hard drive? Format the Partition Partition the Drive Configure Windows Settings Load RAID Drivers

Load RAID Drivers Explanation: The first thing you need to supply is the driver for any special drives, such as new SCSI drives, SAS drives, or RAID controllers. That, of course, is optional. If you have a typical SATA drive, Windows should recognize it automatically. Incorrect answers: Once Windows knows which hard drive to install to, partitioning, then formatting, and then configuration of settings can commence, in that order. L., Prowse David. CompTIA A+ Practice Questions Exam Cram Core 1 (220-1001) and Core 2 (220-1002) (p. 206). Pearson Education. Kindle Edition.

A coworker maps a network drive for a user, but after boot, the drive is not seen within Explorer. Which of the following steps should be taken first to ensure that the drive remains mapped? Check Reconnect at Sign-In when Mapping the Drive Select the Drive Letter needed to connect each time the coworker logs on. Check the Folder connection when mapping the drive Use the net use command instead

Check Reconnect at Sign-In when mapping the drive

Based on the physical hardware address of the client's network device, which of the following is commonly used to restrict access to a network? WPA Key DHCP Settings MAC Filtering SSID Broadcast

MAC Filtering

A Print job fails to leave the print queue. Which of the following services may need to be restarted? Print Driver Print Spooler Network Adapter Printer

Print Spooler

After installing a network application on a computer running Windows 10, the application does not communicate with the server. Which of the following actions should be taken first? Uninstall the latest service pack Reinstall the latest security update Add the port number and name of the services to the Exceptions list of Windows Defender Firewall Add the port number to the network firewall

Add the port number and name of the services to the Exceptions list of Windows Defender Firewall

A customer reports a problem with a PC located in the same room as cement testing equipment. The room appears to have adequate cooling. The PC will boot up but locks up after 5-10 minutes of use. After a lockup, it will not reboot immediately. Which of the following statements best describes the most likely problem? The PC has a Virus The PC Air Intakes are clogged with cement dust The CPU heat sink is underrated for the CPU The power supply is underrated for the electrical load of the PC

The PC Air Intakes are clogged with cement dust

One of your Windows users is trying to install a local printer and is unsuccessfully based on the permissions for the user account. Which of the following types best describes this user account? Power User Administrator Guest Domain Account

Guest

* When accessing an NTFS shared resource, which of the following are required? (Select the Two Best Answers) An active certificate Correct user permissions Local user access Correct share permissions

Local user access Correct Share Permissions Explanation: The share-level permissions must first be set to enable access to the user. Then the NTFS file-level “user” permissions must also be set; the most restrictive of the two will take precedence (usually this is configured as NTFS being more restrictive). Incorrect answers: Certificates are normally used in Internet or VPN sessions. Local user access is somewhat vague but doesn’t apply here; the reason is that when a user connects to a shared resource, that person does so over the network to a remote computer. L., Prowse David. CompTIA A+ Practice Questions Exam Cram Core 1 (220-1001) and Core 2 (220-1002) (p. 208). Pearson Education. Kindle Edition.

You are contracted to recover data from a laptop. In which two locations might you find irreplicable, valuable data? (Select the Two Best Answers) ``` ntoskrnl.exe Windows Folder Pictures Email System32 Folder ```

Pictures | Email

Which utility enables auditing at the Local Level? OU Group Policy Local Security Policy Active Directory Policy Site Policy

Local Security Policy

A customer has forgotten his password. He can no longer access his company email address. Which of the following statements best describes the recommended course of action? Tell him to remember his password Ask him for information confirming his identity Tell him that the password will be reset in several minutes Tell him that he shouldn't forget his password

Ask him for information confirming his identity

Which of the following can help locate a lost or stolen mobile device? Passcode Auto-erase GPS Encryption

GPS

Which of the following can be disabled to help prevent access to a wireless network? MAC Filtering SSID Broadcast WPA2 Passphrase WPA Key

SSID Broadcast

* Which of the following commands sets the time on a workstation? Time Net Time Net Timer Net Time Set

Time

In Windows, which utility enables you to select and copy characters from any font? Language Bar Sticky Keys Control Panel > Fonts Character Map

Character Map

Which of the following can be described as removing the limitations of Apple iOS? Rooting Jailbreaking VirusBarrier Super-Admin Powers

Jailbreaking

In Windows, which of the following built-in applets should be used by a Tech to enable and manage offline files, view conflicts and partnerships, and ensure locally stored files match those stored on an external device or server? File History USMT Robust File Copy Sync Center

Sync Center

* Which language support for representing characters is built into Windows? ``` Unicode EBCDIC ASCII ITU-T PS1 ```

Unicode

Which of the following is the best source of information about malicious software detected on a computer? Operating system documentation Anti-spyware software website Readme.txt file included with the anti-spyware software installation The user of a previously infected computer

Anti-spyware software website

* You are working for a computer as a roaming PC tech and have been assigned work by a Network Admin. The admin notifies you that the company is experiencing a DDoS attack. Half a dozen internal Windows PCs are the source of the traffic. The admin gives you the Windows Computer names and tells you that they must be scanned and cleaned Immediately. Which of the following effects to the PCs should you as the PC tech focus on fixing? (Select the Two Best Answers) ``` Zombies Spyware Ransomware Worm Virus Botnet ```

Zombie | Worm

You are troubleshooting a network problem with Windows, and you can't seem to fix it using the typical Windows GUI-based troubleshooting tools or with the Command Prompt. You have identified the problem and established a theory of probable cause. (In fact, you are on your fourth Theory) Which tool should be used to troubleshoot the problem, and in what stage of the troubleshooting process should you do so? Regsvr32; Conduct external or internal resource based on symptoms. GPUpdate; Perform backups before making any changes. USMT; Verify System Functionality Regedit; Test the Theory to Determine Cause Boot Camp; Document findings, actions, and outcomes

Regedit; Test the Theory to Determine Cause