A+ 1002: CH28 Review

Question 1

Tracking specific problems through ______ helps current and future techs deal with problematic hardware and individuals?

incident documentation
personal logs
a troubleshooting log
an acceptable use policy

Answer 1

incident documentation

Question 2

Use ______ to protect against power spikes?

uninterruptible power supply
surge protector
charge protector
RFID chip

Answer 2

surge protector

Question 3

Techs help organizations institute _______ practices to protect company assets. These include barcodes and asset tags on items, among other things?

inventory management
regulatory compliance
acceptable use
change management

Answer 3

inventory management

Question 4

A ______ provides a map for how everything connects in an organization’s network?

organization chart
Venn Diagram
network topology diagram
asset map

Answer 4

network topology diagram

Question 5

Verifying a backup is also called ______?

backup testing
remediation
account recovery
software testing

Answer 5

backup testing

Question 6

_______ provides options for getting access to your old password or resetting the account to a temporary password; users will change to a permanent password upon first login?

Workgroup Recovery
System Recovery
Account Recovery
Security Recovery

Answer 6

Account Recovery

Question 7

Use ______ to protect against power dips and blackouts?

uninterruptible power supply
surge protector
charge protector
RFID chip

Answer 7

uninterruptible power supply

Question 8

A ______ enables organizations to implement changes to IT infrastructure in a safe and cost effective manner?

change management process
scope management process
risk management process
change board

Answer 8

change management process

Question 9

The ______ consists of techs, representatives from management, IT Security, and administration who review the change documentation and either approve or deny the changes?

board of directors
IT board
regulatory board
change board

Answer 9

change board

Question 10

_______ backup means backing up a complete volume - including the OS, boot files, all installed applications, and all data?

Image-Level
File-Level
Volume-Level
System-Level

Answer 10

Image-Level

Question 11

A ______ RFID tag uses a battery or external power source to send out and receive signals?

passive
active
automatic
coded

Answer 11

active