A+ 1002: CH1 Review

Question 1

If a Theory is not confirmed during troubleshooting, what is the Technician’s next step?

Establish a new theory or escalate
Make changes
Verify full functionality
Implement the solution

Answer 1

Establish a new theory or escalate

Question 2

When building out a computer space and cutting drywall, wear a(n) ____ for breathing protection?

Answer 2

air filter mask

Question 3

Regarding an onsite accident, what kind of report should detail what happened and where it happened?

Formalized
Down Time
Performance
Incident

Answer 3

Incident

Question 4

An effective ____ follows a set of steps to diagnose and fix a computer?

Answer 4

troubleshooting methodology

Question 5

_____ bags help prevent ED while parts are stored?

Answer 5

Antistatic

Question 6

Which phrase best describes the process of asking questions once a person has described a situation?

Showing versatility
Sensitivity awareness
Getting answers
Respectful communication

Answer 6

Getting answers

Question 7

When engaging with a user, explaining a situation clearly and getting answers in a non-judgmental and non-accusatory manner are examples of _____?

Answer 7

assertive communication

Question 8

What do anti-static mats and wrist straps use to prevent anti-static charges from racing through devices?

Extractors
Multimeters
Potential depressors
Resistors

Answer 8

Resistors

Question 9

Which one of the following is not an assertive fact-seeking question?

What applications were running when it locked up?
What did you do to cause the problem?
When did last work?
Has software or hardware changed recently?

Answer 9

What did you do to cause the problem?

Question 10

The best way to verify ____ is to have the user do whatever she needs to do on the repaired system for a few minutes while you watch?

Answer 10

full system functionality

Question 11

You should respect other people’s property and follow the ____, also known as the Golden Rule?

Answer 11

Ethic of Reciprocity

Question 12

Which tool is generally included in a typical technician’s toolkit?

Parts retriever
Hammer
Crescent wrench
Measuring tape

Answer 12

Parts retriever

Question 13

Who should you contact if you notice dangerous cables or other hazardous materials at a customer site?

Your boss
Hazmat
Building Services
MSDS

Answer 13

Building Services

Question 14

What should you avoid learning at all costs?

Techno-babble
Responsibility
Customer Passwords
Versatility

Answer 14

Customer Passwords

Question 15

What is the first step of the troubleshooting theory?

Verify full system functionality
Identify the Problem
establish theory of probable cause
Test the theory

Answer 15

Identify the Problem

Question 16

What is the most important thing you should do at the completion of any work?

Get answers
Get solutions
Document your work
Ask to be paid

Answer 16

Document your work

Question 17

Taking a moment to touch the power supply before working on a computer and every once in a while as you work to keep yourself at the same electrical potential as the computer is a method of _____?

Answer 17

self-grounding

Question 18

What is an important item to a technician that usually contains a Torx Wrench and a Phillips-Head Screwdriver, a Pair of Plastic Tweezers, and a Hemostat?

Tech Toolkit
Boot Bag
FRU Box
ZIP Tote

Answer 18

Tech Toolkit

Question 19

What action is always recommended before making any major changes to a critical system?

Add more RAM
Test your theory
Make backups
Reboot using Low Resolution mode.

Answer 19

Make backups

Question 20

______ can affect PC speakers and wireless networks, among other equipment?

Answer 20

Radio Frequency Interference (RFI)

Question 21

A _____ is needed from your company to conduct work?

Answer 21

Work Authorization - Authorization of Work