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APC - Building Surveying > Ethics, Rules of Conduct & Professionalism > Flashcards

Ethics, Rules of Conduct & Professionalism Flashcards

1
Q

Who is the President of RICS

A

Ann Gray.

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2
Q

What is RICS’ motto?

A

‘Est Modus in Rebus’ - There is measure in all things.

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3
Q

When was RICS founded?

A

1868.

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4
Q

When did the Rules of Conduct come into effect?

A

February 2022

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5
Q

What are the RICS Rules of Conduct?

A

A set of mandatory standards of professional conduct and practise expected of RICS members and firms.

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6
Q

What are RICS CPD requirements?

A

As an APC candidate it is 48 hours every 12 months, with at least 50% formal.

For a member it is 20 hours every 12 months, with at least 50% formal.

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7
Q

Can you name some RICS Professional Bodies / Groups?

A

1) Lionheart - An independent charity set up specifically to support past and present RICS professionals and their families.

2) RICS Matrics - A global professional network which provides support, networking and development for young professionals.

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8
Q

Can you provide some examples of formal and informal CPD?

A

Formal - Professional courses, seminars or conferences. In house training. Academic courses. MUST HAVE A LEARNING OBJECTIVE.

Informal - Private study such as reading books or articles. Shadowing colleagues or receiving coaching.

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9
Q

What is a conflict of interest?

A

RICS Professional Statement on Conflicts of Interest 2018 states there are three types:

1) A Party Conflict
2) Own Interest Conflict
3) Confidential Information Conflict

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10
Q

What is a Royal Charter?

A

It’s an instrument of incorporation, granted by The Sovereign, which confers independent legal personality on an organisation and defines its objectives, constitution and powers to govern its own affairs.

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11
Q

Who are the Privy Council?

A

A body of advisors comprising of mainly senior politicians to the Sovereign who advise on the issuing of Royal Charters.

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12
Q

What Governance bodies are required by the Royal Charter and Bye-Laws?

A

1) Governing Council

2a) Standards & Regulations Board
2b) Management Board
2c) Audit Risk Assurance And Finance Committee
2d) Nominations And Remuneration Committee

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13
Q

Who are the Governing Council?

A
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14
Q

Who are the Standards & Regulations Board?

A
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15
Q

Who are the Audit, Risk Assurance and Finance Committee?

A
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16
Q

What are Bye-Laws?

A
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17
Q

What is Rule 1 of the Rules of Conduct?

A

Members and firms must be honest, act with integrity and comply with their
professional obligations, including obligations to RICS.

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18
Q

What is Rule 2 of the Rules of Conduct?

A

Members and firms must maintain their professional competence and ensure
that services are provided by competent individuals who have the necessary expertise.

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19
Q

What is Rule 3 of the Rules of Conduct?

A

Members and firms must provide good-quality and diligent service.

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20
Q

What is Rule 4 of the Rules of Conduct?

A

Members and firms must treat others with respect and encourage diversity and inclusion.

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21
Q

What is Rule 5 of the Rules of Conduct?

A

Members and firms must act in the public interest, take responsibility for their actions and act to prevent harm and maintain public confidence in the profession.

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22
Q

What is a Professional Statement?

A

A document which contains mandatory requirements for RICS members and RICS regulated firms.

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23
Q

List the RICS Professional Statements?

A

1) Client Money Handling, 1st Edition

2) Conflicts of Interest for Members Acting as Dispute Resolvers, 2nd edition

3) Countering bribery and corruption, money laundering and terrorist financing, 1st Edition

24
Q

What is a Guidance Note?

A

A document which provides an approach for accepted good practice as followed by competent and conscientious practitioners.

25
Q

Are Guidance Notes compulsory?

A

No. However, if a negligence claim is made against you, the courts will review available RICS Guidance Notes. Compliance with these can offer a partial defence as Guidance Notes describe how competent surveyors should act.

26
Q

Provide examples of RICS Guidance Notes?

A
27
Q

What are RICS Professional Groups?

A
28
Q

What is the purpose of the Professional Groups?

A
29
Q

A Contractor buys you a gift hamper at Christmas, what would you do?

A

I would politely decline the gift as this could be seen as improperly influencing my ability to act impartially.

30
Q

A Client buys you tickets for you both to watch Leicester City, what would you do?

A

I would politely decline the invitation to attend as this could be seen as improperly influencing my ability to act impartially.

31
Q

You identify a possible conflict of interest at work, what do you do?

A

I would notify my line manager prior to following Summers Inman’s conflict of interest procedure to make a decision on whether accepting the instruction would be in line with RICS Conflict of Interest professional statement. I would keep a written record of the possible conflict and the decision taken following the review of our procedures.

32
Q

A client calls to express dissatisfaction with your service, what do you do?

A

I would firstly listen to the client and create a written record all of the sources of dissatisfaction before trying to resolve the issue myself. If the client was still dissatisfied with my response, I would provide them with a copy of Summers Inman’s complaint handling procedure and ask them to raise a complaint in line with that.

33
Q

How do you register a new firm with RICS?

A
34
Q

How do you obtain Professional Indemnity Insurance?

A
35
Q

A Client wants to pay for your services with cash, what do you do?

A
36
Q

How do you encourage diversity and inclusion?

A
37
Q

How would you ensure you are acting ethically?

A

RICS Ethics Decision Tree

38
Q

What is a Party Conflict?

A

A situation in which the duty of an RICS member or a regulated firm to act in the interests of a client or other party in a professional assignment conflicts with a duty owed to another client or party in relation to the same or a related professional assignment.

39
Q

What is an Own Interest Conflict?

A

A situation in which the duty of an RICS member or a regulated firm to act in the interests of a client in a professional assignment conflicts with the interests of that same RICS member/ firm.

40
Q

What is a Confidential Information Conflict?

A

A conflict between the duty of an RICS member under paragraph 2.2 to provide material information to one client, and the duty of that RICS member or of a regulated firm under paragraph 2.1 to another client to keep that same information confidential.

41
Q

What must a Complaints Handling Procedure contain?

A

Details of how to access independent redress if the firm cannot resolve the complaint.

42
Q

What insurances are required by RICS registered firms?

A
43
Q

How many obligations are there for members and firms?

A
44
Q

What should you do if a colleuge is acting in an unethical or unproffesional manner

A
45
Q

Does Summers Inman have a whistleblowing procedure

A
46
Q

Three types of conflict of interest

A
47
Q

What is an information barrier

A
48
Q

What is a bribe

A
49
Q

what are the 6 principles under the bribery act

A
50
Q

what information in formal terms of engagement

A
51
Q

what rics guidance on complaints handling

A
52
Q

what is PII and what are the minimum requirements

A
53
Q

what is run off cover

A
54
Q

rics guidance on liabilty and insurance

A
55
Q

what is tort of negligence

A
56
Q

rics requirements for registration of firms

A

APC - Building Surveying (24 decks)

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