Ethics

Question 1

what is the societal role of the RICS?

Question 2

What are professonal ethical standards?

Question 3

What is the difference between professional standards and rics guidance notes?

Question 4

What are the RICS Rules of Conduct?

Question 5

What are the obligations hel by members?

Question 6

How many hours CPD, post qualification?

Answer 6

• 20 hours, 10 of which must be formal
• Additional CPD in relation to Global Professional and Ethical standards every 3 years

Question 7

What is PII, what level is required and how much does my company hold?

Question 8

what legislation outlines brbery?

Question 9

What is a conflict of interest? Can you provide me with a recent example?

Question 10

What documents can you refer to for tendering procedures?

Question 11

What is the RICS requirement for complaint handling procedures?

Question 12

what is the RICS requirement for RICS Registered Firm?

Question 13

Whart are the 3 main roles of the RICS?

Answer 13

To maintain high standards of education and training, to protect comnsumers through strict regulation of professional standard and to be a leading source of information and independent advice on the built environment, land and associated matters.

Question 14

Who is the Principal Responsible person at Savills?

Question 15

What is your opinion on the Levitt Review?

Question 16

What do you understand by the Levitt Review?

Question 17

What do you understand by the Bichard Review?

Question 18

What are the key recommendations of the Bichard Review?

Answer 18

There are seven key recommendations
o Renewed and increased focus on public interest
o Maintain self-regulation through greater independence
o Increase focus on diversity and inclusion across the profession
o Empower and enable members through greater support for regional boards, increase member involvement and renew focus on younger members
o Undertake independent review of RICS governance and effectiveness at delivering against its Charter once every five years
o New simplified, clear accountable governance structure
o Show greater leadership on issues such as sustainability and climate change

Question 19

Why ahve the Rules of conduct changed?

Question 20

What is best practice?

Answer 20

High standard of professional competence

Question 21

What support bodies does the RICS provide for its members?

Answer 21

• MATRICS - Early career community designed to support students, apprentices, trainees and those who are newly qualified (up to 10 years) to provide a platform for growth.
• Lionheart – charity to help surveyors through challenging periods of their lives

Question 22

RICS Rules of Conduct (Ethical standards of the RICS)

Answer 22

(SCIRR)
S - Service (members and firms must maintain good-quality and diligent service)
C - Competence (maintain professional competence)
I - Integrity (be honest and comply with personal obligations, as well as professional)
R - Respect and encourage diversity
R - Responsibility

Question 23

What is the role of the RICS?

Answer 23

To maintain high quality of eduction and training
To protect consumers through reg & prof standards
To be a leading source of information & independents advice on land property, consutrction and environmental considerations.

Question 24

What is th meaning of the royal charter?

Answer 24

That important changes to our constitution – its bye-laws – have to be ratified by the UK Government, through the Privy Council,

Question 25

What does the RICS Standards and regulatory Board do?

Answer 25

It is the board within the RICS that regulates the the surveying profession in order to protect teh public uphold confidence and professional standards.

Question 26

What levels of disciplinary action are there?

Answer 26

Action by head of regulaiton Disciplinary Panle ( drawn form the independent Regulatory Tribunal) Appeal Panel

Question 27

What can the Head of rgulaution initiate following the initial investigation stage?

Answer 27

1. Serve a fixed penalty notice 2. Make a regulatory compliance order 3. Refer the mater to a sinfle member of the regulatory Tribunal for consideration 4. Refer the matter directly to a disciplinary panel

Question 28

Why do you want to become a chartered surveyor?

Answer 28

* Status- Provides increased credibility and status (client confidence) * recognition * Market recognition - Competitive advantage * Knowledge - international prcatice notes, guidanc, CPD & knowlegde training. * Access to a global network of over 140,000 individuals

Question 29

What are the benefits for being an RICS regulated firm?

Answer 29

* Confidence – for clients, as regulated firms are controlled by RICS regulation * Professionalism – provide clear, impartial and expert advice * Security – must have recognised CHP, access to free independent redress and PII cover

Question 30

What is Regulatory Compliance order?

Answer 30

it is a minor breach of the RICS Rules/professional standards which can be resolved my a member correcting the issue and paying a fine/ penaulty. An example can be not completing CPD.

Question 31

Please can you divulge on the risks and responsibility of members using social media.

Answer 31

reputationally damaging posts sich as discrimination. dishonesty, absuive, harrassing posts may be investigated by the RICS adn disciplinary actions taken

Question 32

What are RICS Professional Standards?

Answer 32

They are mandatory requirements and expectations for RICS members and regulated firms to follow

Question 33

What is the difference between Terms of Engagement and Terms of Business?

Answer 33

* Terms of Engagement – terms and conditions of the contract you are quoting from and which are specific thereto * Terms of Business – general terms and conditions which will apply to all of the service providers business dealings, unless the parties agree otherwise

Question 34

What can you tell me about the RICS's process of re-catorgorising the guidnacen notes, codes of practice and professional statements.

Question 35

How do you negotiate Fees?

Answer 35

Do not undercut firms, be competitive. Avoid price fixing. You must be transparent. Adjust your scope of works

Question 36

how would you request a referal fee or respond if requested from another party?

Answer 36

Granting and acceptance of referral fees should be considered in context of the bridbery ACt 2010 and the RICS Rules of Conduct.

Question 37

How must terms of engagement be confirmed?

Answer 37

Stated in writing: clients agreement to proposed fee basis, payment of expenses and how calculated. the firms compliant handling procedure is available at request.

Question 38

What must be considered when entering into terms of engagement?

Answer 38

competence, conflicts confirmation of terms of engagment

Question 39

Can you provide an example of when you migfht decline an instruction?

Answer 39

Outside of my competence - outside mty limitations Insufficent information Conflict of intgerest PII cap not be agreed Work free of charge (friend or pro bono basis) AML checks not complete potential client on gov sanctioned list.

Question 40

What is a conflict of interest?

Answer 40

essentially it arises when a member or firm's impartiality is threatened due to a relationship with a client.

Question 41

Please provide examples of a conflict of interest

Answer 41

a member's or firms financial interest a personal interest commercial relationship acting on both sides of transation.

Question 42

what is the difference between conflict avoidance and managament?

Answer 42

Conflict avoidance involves declining the instruction Conlfict Managament involves puting steps in place, such as, information barriers. This must be a written agreement by all parties.

Question 43

What are the different types of conflict of interest?

Answer 43

Own interest conflict - personlinterest Party conflict - working for the same or related projects for 2 different parties. Confidential information conflict

Question 44

How to manage a conflict?

Answer 44

decide if you want to accept the instruction. signed agreeement, information barriers, take reasonable steps physical barriers keep an audit trail.

Question 45

Describe the RICS complaint and your companies handling procedure?

Answer 45

RICS - responce within 10 working days and investigation in 28 working days Savills - 5 and 10 if the complainant remain dissatified, with the person dealing with the complaints suggested actions them mediation will be used through RICS Dipute resolution serve or a third party. if the complainant remains dissatified, it is progressed to arbiration resolution and the Ombudsman Services.