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APC > Ethics > Flashcards

Ethics Flashcards

1
Q

what is the societal role of the RICS?

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2
Q

What are professonal ethical standards?

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3
Q

What is the difference between professional standards and rics guidance notes?

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4
Q

What are the RICS Rules of Conduct?

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5
Q

What are the obligations hel by members?

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6
Q

How many hours CPD, post qualification?

A
  • 20 hours, 10 of which must be formal
  • Additional CPD in relation to Global Professional and Ethical standards every 3 years
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7
Q

What is PII, what level is required and how much does my company hold?

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8
Q

what legislation outlines brbery?

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9
Q

What is a conflict of interest? Can you provide me with a recent example?

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10
Q

What documents can you refer to for tendering procedures?

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11
Q

What is the RICS requirement for complaint handling procedures?

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12
Q

what is the RICS requirement for RICS Registered Firm?

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13
Q

Whart are the 3 main roles of the RICS?

A

To maintain high standards of education and training, to protect comnsumers through strict regulation of professional standard and to be a leading source of information and independent advice on the built environment, land and associated matters.

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14
Q

Who is the Principal Responsible person at Savills?

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15
Q

What is your opinion on the Levitt Review?

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16
Q

What do you understand by the Levitt Review?

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17
Q

What do you understand by the Bichard Review?

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18
Q

What are the key recommendations of the Bichard Review?

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There are seven key recommendations
o Renewed and increased focus on public interest
o Maintain self-regulation through greater independence
o Increase focus on diversity and inclusion across the profession
o Empower and enable members through greater support for regional boards, increase member involvement and renew focus on younger members
o Undertake independent review of RICS governance and effectiveness at delivering against its Charter once every five years
o New simplified, clear accountable governance structure
o Show greater leadership on issues such as sustainability and climate change

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19
Q

Why ahve the Rules of conduct changed?

A
20
Q

What is best practice?

A

High standard of professional competence

21
Q

What support bodies does the RICS provide for its members?

A
  • MATRICS - Early career community designed to support students, apprentices, trainees and those who are newly qualified (up to 10 years) to provide a platform for growth.
  • Lionheart – charity to help surveyors through challenging periods of their lives
22
Q

RICS Rules of Conduct (Ethical standards of the RICS)

A

(SCIRR)
S - Service (members and firms must maintain good-quality and diligent service)
C - Competence (maintain professional competence)
I - Integrity (be honest and comply with personal obligations, as well as professional)
R - Respect and encourage diversity
R - Responsibility

23
Q

What is the role of the RICS?

A

To maintain high quality of eduction and training
To protect consumers through reg & prof standards
To be a leading source of information & independents advice on land property, consutrction and environmental considerations.

24
Q

What is th meaning of the royal charter?

A

That important changes to our constitution – its bye-laws – have to be ratified by the UK Government, through the Privy Council,

25
Q

What does the RICS Standards and regulatory Board do?

A

It is the board within the RICS that regulates the the surveying profession in order to protect teh public uphold confidence and professional standards.

26
Q

What levels of disciplinary action are there?

A

Action by head of regulaiton
Disciplinary Panle ( drawn form the independent Regulatory Tribunal)
Appeal Panel

27
Q

What can the Head of rgulaution initiate following the initial investigation stage?

A
  1. Serve a fixed penalty notice
  2. Make a regulatory compliance order
  3. Refer the mater to a sinfle member of the regulatory Tribunal for consideration
  4. Refer the matter directly to a disciplinary panel
28
Q

Why do you want to become a chartered surveyor?

A
  • Status- Provides increased credibility and status (client confidence)
  • recognition
  • Market recognition - Competitive advantage
  • Knowledge - international prcatice notes, guidanc, CPD & knowlegde training.
  • Access to a global network of over 140,000 individuals
29
Q

What are the benefits for being an RICS regulated firm?

A
  • Confidence – for clients, as regulated firms are controlled by RICS regulation
  • Professionalism – provide clear, impartial and expert advice
  • Security – must have recognised CHP, access to free independent redress and PII cover
30
Q

What is Regulatory Compliance order?

A

it is a minor breach of the RICS Rules/professional standards which can be resolved my a member correcting the issue and paying a fine/ penaulty. An example can be not completing CPD.

31
Q

Please can you divulge on the risks and responsibility of members using social media.

A

reputationally damaging posts sich as discrimination. dishonesty, absuive, harrassing posts may be investigated by the RICS adn disciplinary actions taken

32
Q

What are RICS Professional Standards?

A

They are mandatory requirements and expectations for RICS members and regulated firms to follow

33
Q

What is the difference between Terms of Engagement and Terms of Business?

A
  • Terms of Engagement – terms and conditions of the contract you are quoting from and which are specific thereto
  • Terms of Business – general terms and conditions which will apply to all of the service providers business dealings, unless the parties agree otherwise
34
Q

What can you tell me about the RICS’s process of re-catorgorising the guidnacen notes, codes of practice and professional statements.

A
35
Q

How do you negotiate Fees?

A

Do not undercut firms, be competitive. Avoid price fixing. You must be transparent. Adjust your scope of works

36
Q

how would you request a referal fee or respond if requested from another party?

A

Granting and acceptance of referral fees should be considered in context of the bridbery ACt 2010 and the RICS Rules of Conduct.

37
Q

How must terms of engagement be confirmed?

A

Stated in writing:
clients agreement to proposed fee basis, payment of expenses and how calculated.
the firms compliant handling procedure is available at request.

38
Q

What must be considered when entering into terms of engagement?

A

competence,
conflicts
confirmation of terms of engagment

39
Q

Can you provide an example of when you migfht decline an instruction?

A

Outside of my competence - outside mty limitations
Insufficent information
Conflict of intgerest
PII cap not be agreed
Work free of charge (friend or pro bono basis)
AML checks not complete
potential client on gov sanctioned list.

40
Q

What is a conflict of interest?

A

essentially it arises when a member or firm’s impartiality is threatened due to a relationship with a client.

41
Q

Please provide examples of a conflict of interest

A

a member’s or firms financial interest
a personal interest
commercial relationship
acting on both sides of transation.

42
Q

what is the difference between conflict avoidance and managament?

A

Conflict avoidance involves declining the instruction
Conlfict Managament involves puting steps in place, such as, information barriers. This must be a written agreement by all parties.

43
Q

What are the different types of conflict of interest?

A

Own interest conflict - personlinterest
Party conflict - working for the same or related projects for 2 different parties.
Confidential information conflict

44
Q

How to manage a conflict?

A

decide if you want to accept the instruction.

signed agreeement,
information barriers,
take reasonable steps
physical barriers
keep an audit trail.

45
Q

Describe the RICS complaint and your companies handling procedure?

A

RICS - responce within 10 working days and investigation in 28 working days
Savills - 5 and 10

if the complainant remain dissatified, with the person dealing with the complaints suggested actions them mediation will be used through RICS Dipute resolution serve or a third party.

if the complainant remains dissatified, it is progressed to arbiration resolution and the Ombudsman Services.

46
Q
A

APC (19 decks)

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