Client Care Flashcards
Please can you advise on the different types of break clauses?
Conditional and unconditional
What case law sets out fixtures and fittings case law?
Webb v Frank Bevis [1940] 1 All ER 247 – “ removed without losing its use”
Why do you provide a summary of salient points?
condense a large document and highlight key finding within the lease and state of the demise.
How would you advice to advise on a conditional break clause?
I would advice for the client’s solicitor’s to assist in confirmation of the break clause but can advise on vacant possession and satisfactory condition of the demise at date of the break clause.
What procedures did you undertake when appointing sub-consultants?
EnsurePII insurance is in place,
AML checks,
Terms of business
Terms of engagement
Why is important to understand the client’s brief and how do you ensure that it is met?
Understand key performance criterias,
Budgets,
Aspirations,
future considerations
Why is important to identify all relevant stakeholders?
AMLchecks,
section 20 notification
document presentation
entity names
What is your company’s complaint handling procedure?
What is the RICS complaint handling procedure requirements?
Who is you complaints handling officer?
What is professional indemnity insurance?
What are terms of business?
What are terms of engagement?
