Enterprise resource planning (ERP) & collaboration systems

Question 1

Define ERP

Answer 1

integrates all depts/functions into single IT system so e’ees can base decisions on org wide info for all business operations.

Question 2

Def Siloed

Answer 2

where inconsisent or incompatible info makes it difficult to share or use data.

Question 3

What are the parts of ERP

Answer 3

Heart - central db collecting and feeding info to all application components & modules. ie serving internal org needs (eg accounting, HR)

Extended - extra components meeting org needs, usually external. (eg BI, CRM, SCM)

Question 4

Measuring success of ERP

Answer 4

Balanced scorecard - 4 perspectives, financial, customer, learning growth, internal processes.

Metrics in each derived from strategic plan.

Question 5

Define collaboration systems

Answer 5

IT tools that facilitate sharing & flow of info.

Question 6

Some challenges of collab systems

Answer 6

Asynchronous accross geo & function.

Flexibility in process & people

Creat & share rapidly & effortlessy

Question 7

2 types of collab systems

Answer 7

Unstructured - productivity through many contributions.

Structured - productivity through automation & routing of info

Question 8

4 types of systems that find, anlysis, manage & collaborate

Answer 8

Knowledge mment
Content mment
Workflow mment
Groupware systems

Question 9

Content mment systems def

Answer 9

tools to manage creation, storage, editing, publication of info in a collab environment

Question 10

Workflow mment systems def

Answer 10

Defines & controls steps in a busines sprocess.