Employee Relations Flashcards
1
Q
Employee Surveys
A
Used to assess employee morale; introducing new potential benefits; judge employee engagement with organization
2
Q
Focus Groups
A
Useful for attaining in depth feedback and conversation about preferences and situations. Non anonymous
3
Q
Sexual Harassment
A
Unwelcome behavior of a verbal or physical nature. Can be either in the form of quid-pro-quo or hostile environment
4
Q
Steps of a grievance investigation
A
- Written Complaint
- Interviews
- Determination
- Feedback
5
Q
Grievance Processing
A
- Written Complain
- Supervisor-level discussion
- Management or HR-level discussion
- Upper management discussion
6
Q
Progressive Discipline
A
- Oral Warning
- Written Warning
- Suspension (without pay)
- Termination
7
Q
Grievance Documentation
A
Should happen right after incident. Should include the Who, what, when where and how
8
Q
CBA
A
Collective Bargaining Agreement - contracts between a union and employer
CBA takes precedent over employee handbook
9
Q
Seniority
A
Determining Factor in CBA
