Emotions Flashcards
What are emotions?
Complex psychological state - 3 components:
- Subjective experience - cognitive appraisal, thoughts/feelings
- Physiological reaction - increased blood pressure, heart rate, respiratory rate (arousal)
- Behavioural response - change in expressions, posture, actions
How can emotions and mood be differentiated?
Emotions are strong feelings generally aimed at a particular person or thing, and are brief in duration (mins to hours). Emotions expressed with facial expressions and gestures, tone, pitch.
Moods are generally weaker than emotions, and they last longer (several days) and mostly aren’t directed at anyone or anything. Not expressed with body language.
What does Affect mean in relation to emotions and moods?
It’s the umbrella that encompasses both emotions and moods - the mother category. Broad range of feelings.
What are the 6 main universal emotions?
Happiness Sadness Fear Surprise Anger Disgust (some theorists agree there are 9 main emotions)
What is the function of emotions?
Motivation to act - in response to situations
Secondary action - drive of attention - attain goals
Social function - connection/distance
Cognitive function - attention/perception self/others
Memory/recall
What are the 9 affects of Silvan Tomkins 1962 Affect Theory?
Positive
- Interest/excitement
- Enjoyment/joy
Neutral
* Surprise/startle
Negative
- Fear/terror
- Anger/rage
- Distress/anguish
- Shame/humiliation
- Disgust
- Dissmell
What does Affect theory (Tomkins) conclude about human babies and emotions?
All humans born with 9 x universal emotions
What are the 7 x basic emotions according to Ekman?
- happiness
- surprise
- sadness
- anger
- disgust
- fear
- contempt
- recently, added pride
How does Ekman identify different emotions?
Facial Expressions (7000 in total), 7 x main emotions
What is one of the main issues with identifying emotionally observing facial expressions?
Some emotions are too complex to be captured by a facial expression, i.e. love.
Cultural expression of emotions differs.
Expression of emotion doesn’t necessary match the way we feel emotions.
What impact does culture have on the way emotions are expressed?
- cultural norms influence emotional expression
- cultural influences start when young
- cultural expression differs - culture dependent
How could an untrained health worker respond to strong emotion by a patient?
- Empathic curiosity
- Listen to patient/self
- Reflect patient thoughts/feelings
- Be respectful
- Work with patient to make a plan
- Offer to follow up
- Show compassion
- Lean communication techniques
- Establish rapport
How to respond emphatically to patients?
- Acknowledge emotions/feelings - identify emotions
- Find source of emotions
- Connect with patient
- Empathy - see things from client perspective
- Build rapport (improves adherence)
- Notice anger cues prior to outburst
How to respond to angry patients:
- Stay calm (use mindfulness techniques - subtly)
- Demonstrate empathy
- Express concerns for feelings
- Create time/space for patient to calm
- Keep safe distance from patient
- Be aware of own non-verbal cues - ensure calm
- Leave if unsafe
How to support self when dealing with others’ emotions?
- Reflective practice - recognise own emotions/cause. Evaluate emotions, how impacting interaction with patient
- Support own emotional health
- Be aware of similar circumstance in patients to own life - triggers
- Negative emotions felt could prevent operating with empathy
- Practice patience
- Identify any potential issues before appointment
- Acknowledge any triggered emotion - put aside to deal with later
- Use self-care strategies before appointment
What are specific ways to anticipate/prepare for difficult client emotions?
- Imagine plethora of client emotional responses
- Identify appt goals - realistic expectations
- Set realistic goals of self-performance - empathy, active listening, giving info, discussing options, acknowledge client emotion
- Workshop your anticipated emotional response with colleague prior to appt.
How could you manage your emotions/self during an appointment?
Be aware of thoughts, feelings, way communicating with client Be aware of physical symptoms: * increased heart rate * sweaty * flushed * quick breathing * speaking fast * not listening attentively
How could you respond to your own emotions if they are triggered when with a client?
- Mindful practice - slow, deep breaths
- Validate patient’s emotion
- Creat space for both self/client
- Maintain patient focus - name own emotion - I am feeling frustrated there isn’t more we can do.