Emotions Flashcards
What are emotions?
verbal and nonverbal expressions of feelings
What are the four types of emotions?
Positive emotions
Negative emotions
Primary emotions
Secondary emotions
Explain secondary emotions and give some examples.
These are emotions that have an underlying primary emotion.
Ex:
anger and aggression are secondary
there primary emotion may be sadness over the death of a spouse
What is the purpose of emotions?
enhances communication
helps demonstrate our desires, others understanding of us, can act as a motivator, help avoid bad situations
What happens when emotions go unexpressed vs expressed?
Unexpressed = inc stress and dec energy
Expressed = inc mood and dec burden
What are some of the physiological effects of emotions?
activates fight or flight:
inc HR, BP, adrenal secretions, blood glucose
What are the five factors that influence emotional expression?
Cultue
Personal characteristics (including past experiences, genetics)
Family (how you were raised)
Social roles
Fear of self-disclosure
What are the 5 steps for improving emotional expression?
ACKNOWLEDGE the emotion
DEVELOP a language to express emotions
SEEK to identify the underlying feelings
USE emotions constructively. (a driving force rather than a destructive force)
DIFFERENTIATE between feeling, talking, and acting (know when to talk about your emotions)
What are the roles of nurses regarding emotions (5)?
help patients CLARIFY feelings
ASSESS emotional expressions
MODEL healthy emotional self-expression
SHARE emotions that can build rapport
ACKNOWLEDGE negative feelings and address them
Why is feed back important?
allows us to view our behavior objectively
creates opportunity for change/growth
transmits evaluative or corrective information
What is the difference between advice and feed back?
advice is telling you how to do something
feedback is related to the outcome. was it successful, unsuccessful? Did it achieve your goal. It doesn’t have to do with providing direction. that comes from self-evaluation after.
What should you consider first before giving feedback?
own feelings and emotions.
What are some strategies for giving feedback?
gain permission
choose time and place
focus on specific, observable information
offer suggestions
be genuine/honest
ensure verbal behavior matches nonverbal
invite comments from the receiver
What are some strategies for receiving feedback?
Listen respectively
Avoid defensiveness
Clarify if you don’t understand
Ask for guidance on future performance
Demonstrate appreciation for feedback
Take action to integrate feedback
What is feedback?
giving evaluative or corrective information about the effectiveness of an action
It is an important therapeutic communication tool that requires an understanding and awareness of emotions
