EMOTIONAL INTELLIGENCE APPROACH (GOLEMAN)

Question 1

4 Domains / 12 Competencies

Self-awareness (1)

Answer 1

(Self-awareness)

1. High self-awareness

• how one is behaving and perceived by others
• being sensitive to attitudes and feelings
• able to disclose awarness to other

skill indicator: knowing how one is feeling at a moment

• -> self consciousness

Question 2

4 Domains / 12 Competencies

Self-management (2-5)

Answer 2

(Self-management)

2. Positive Outlook

• future oriented

3. Adaptability

• flexibility

4. Emotional self-control

• capacity to be able to keep an emotional perspective
• skill indicator: being able to relax in pressure situations, be productive when angry, keeping calm/becoming normal again quickly

5. Achievement-orientation

• motivation
• channel emotions to achieve goals (Path Goal Theory)

Question 3

4 Domains / 12 Competencies

Social Awareness (6 & 7)

Answer 3

(Social Awareness)

6. Empathy

• being aware of others and help them articulate/express their emotions in a producitve way
• skill indicator: Being able to manage group emotions, develope team spirit (cohesion)

7. Organizational Awareness

• aware of structures & issues in organization

Question 4

4 Domains / 12 Characteristics

Relationship management

Answer 4

(Relationship management)

8. Social Expertise

• mentor/coach other people (SL2)
• skill indicator: working out conflicts in critical and constructive ways

9. Conflict Management

• deliver difficult messages
• working out sustainable & intelligent solutions

10. Ability to influence

• communication in adequate way

11. Team Work

• developing team cohesion (we are one family)

12. Inspirational Leadership

• driving/leading change and vision

Question 5

4 Domains / 12 Characteristics

Overview

Answer 5

1. Self-awareness

1. High self-awareness

2. Self-management

2. Positive Outlook
3. Adaptability
4. Emotional Self-control
5. Achievement-orientation / motivation

3. Social Awareness

6. Empathy
7. Organizational Awareness

4. Relationship Management

8. Social Expertise
9. Conflict Management
10. Ability to influence
11. Teamwork
12. Inspirational Leadership

Question 6

Goleman’s 5 EQ Competencies

Answer 6

1. Self-awareness

• realistic self assessment

2. Self-regulation

• managing own emotions

3. Motivation

• motivating yourself

4. Empathy

• understand others feelings

5. Social skill

• ability to network

Question 7

Emotional Intelligence (EQ) Aspects

Answer 7

• Understanding yourself, your goals, intentions
• Understanding others and their feelings