Effective Communication, Goal Setting, and Teaching Techniques

Question 1

Rapport

Answer 1

Building a relationship based on understanding and trust

Question 2

Investigation Stage

Answer 2

Focus on discussing a clients health, fitness, and lifestyle information. Any available test results, Dr. recommendations, clients goals and exercise history.

Question 3

Planning Stage

Answer 3

Design an exercise program in partnership with the client.

Question 4

Action Stage

Answer 4

Client is ready to begin working out. The ability to teach new motor skills becomes essential.

Question 5

ABC Approach

Answer 5

Ask open-ended questions, break down barriers, collaborate with the client.

Question 6

Cultural Competence

Answer 6

Taking the time to learn about a clients beliefs, attitudes, values, and lifestyles

Question 7

Non-Verbal Communication

Answer 7

Voice Quality (Firm and Confident), Eye Contact (Direct and Friendly), Facial Expression (Concern, thoughtfulness, and/or enjoyment), Hand Gestures (Relaxed and fluid), Body Position (Open, well balanced , erect body position displaying confidence.)

Question 8

Body Language: Crossed Arms

Answer 8

Anger, Defiance, or disinterest

Question 9

Body Language: Feet pointed toward door, repeatedly checking clock.

Answer 9

Bored or anxious to leave

Question 10

Body Language: Biting Lip

Answer 10

Tension or trepidation

Question 11

Body Language: Cracking knuckles

Answer 11

Comforting habit

Question 12

Body Language: Use of a barrier

Answer 12

Personal space feels invaded

Question 13

Active Listening

Answer 13

Occurs when CPT listens to a client carefully, empathetically, and with an open mind trying to put themselves in the clients shoes.

Question 14

Motivational Interviewing

Answer 14

Uses a guiding style of communication instead of directing style to help guide clients through the process of change. Can help clients feel the need to become more active and make a decision to start exercising. Refers to a method of speaking with people in a way that motivates them to make a decision about their behavior.

Question 15

Motivational Interviewing: Guiding Style Communication

Answer 15

Communication in which the CPT encourages, supports, and assists the client in the process of change. Emphasizes building rapport, reducing resistance, and eliciting the clients own rationale for change or change talk.

Question 16

OARS

Answer 16

Asking open ended questions, offering affirmations, reflective listening, summarizing.

Question 17

Motivational Interviewing: Engaging

Answer 17

CPT’s Talk with client to understand perspective in non-judgmental way. Building rapport and a helpful connection/working relationship.

Question 18

Motivational Interviewing: Focusing

Answer 18

Clients discuss areas he/she would like to focus. A collaborative process wherein the client goals are clarified and the direction the client wants to move is determined.

Question 19

Motivational Interviewing: Evoking

Answer 19

Prompting the client to voice their arguments for change (Change talk) and is considered the heart of motivational interviewing. When client starts listening reasons why they cannot change PT directs conversation back to why it is important to make changes.

Question 20

Motivational Interviewing: Planning

Answer 20

CPT and client collaborate on how to execute change.

Question 21

SMART Goals

Answer 21

Specific, measurable, attainable, relevant, time-bound.

Question 22

Setting Goals

Answer 22

Avoid setting too many goals, avoid setting negative goals, set short term and long term goals, client must be included in process, revisit goals on a regular basis.

Question 23

Self Monitoring

Answer 23

One of the most effective ways to support behavior change, including exercise adherence and improved eating behaviors.

Question 24

Cognitive Stage of Learning

Answer 24

Clients trying to understand a new skill. Movements will be uncoordinated and jerky. Utilize the “tell, show,do” method during this stage.

Question 25

Associative Stage of Learning

Answer 25

Clients begin to master the basics and are ready for more specific feedback that will help them refine the new motor skill.

Question 26

Autonomous Stage of Learning

Answer 26

Clients are performing new motor skills effectively and naturally. CPT might decide to teach progressions or add new exercises/routines.

Question 27

Visual Learning

Answer 27

Watches intently, prefers reading. Utilize Demonstrations

Question 28

Auditory Learning

Answer 28

Listens carefully, prefers hearing. Utilize question and answer.

Question 29

Kinesthetic Learning

Answer 29

Prefers touching/holding, likes to be spotted. Utilize hands-on supervision.

Question 30

Extrinsic Feedback

Answer 30

Reinforcement, error correction, and encouragement. Limit feedback to a few simple points and avoid overload of information.

Question 31

Intrinsic Feedback

Answer 31

Feedback provided to the client by themselves based on how something feels and their own sensory systems.