Document Q's Flashcards
What are the RICS Rules of Conduct?
- They support positive change in the built and natural environments, through promoting and enforcing the highest ethical standards.
- The rules of conduct are based on ethical principles of honesty, integrity, competence, service, respect and responsibility.
- The rules of conduct set out five rules which provide a structure for making ethical decisions about how to behave as a professional.
- The rules apply to ALL RICS members and firms who are regulated by RICS no matter where they work, although firms and members must consider geographical legal obligations that apply to them.
Why are the RICS Rules of conduct in place? What are the RICS Rules of Conduct?
- They support positive change in the built and natural environments, through promoting and enforcing the highest ethical standards.
- The rules of conduct set out five rules which provide a structure for making ethical decisions about how to behave as a professional.
- The rules apply to ALL RICS members and firms who are regulated by RICS no matter where they work, although firms and members must consider geographical legal obligations that apply to them.
Why did RICS implement the new Rules of Conduct?
- A simpler structure. We have made it easier for RICS members and firms to understand our rules, providing more confidence for clients and the public.
- Clear examples. To help support members’ professional judgement, each Rule is illustrated with examples of how members and firms can behave to comply with the Rule. There are also 12 case studies showing real-life application of the Rules.
- Focusing on respect, diversity and inclusion. Whether it’s encouraging diversity and inclusion, or tackling modern slavery, respect and courtesy underpin all our professional ethics.
- Understanding evolving technology. The Rules highlight the importance of understanding the evolving use of data and technology, and the associated benefits and risks.
- Tackling global challenges. The Rules show that ethical practice by RICS members and firms has an important role when it comes to global challenges, including creating sustainable development and tackling climate change.
What are the 5 rules that make up the RICS Rules of Conduct?
Rule 1 - Members and firms must be honest, act with integrity and comply with their professional obligations. including obligations to RICS.
Rule 2 - Members and firms must maintain their professional competence and ensure that services are provided by competent individuals who have the necessary expertise.
Rule 3 - Members and firms must provide good-quality and diligent service.
Rule 4 - Members and firms must treat others with respect and encourage diversity and inclusion.
Rule 5 - Members and firms must act in the public interest, take responsibility for their actions and act to prevent harm and maintain public confidence in the profession.
Give some example behaviours of each of the RICS Rule of Conduct
Rule 1:
- Members and firms identify actual and potential conflicts of interest throughout a professional assignment and do not provide advice or services where a conflict of interest or a significant risk of one arises, unless they do so in accordance with the current edition of Conflicts of interest, RICS professional statement.
- Members and firms do not allow themselves to be influenced improperly by others (as a result of, for example, giving or receiving work referrals, gifts, hospitality or payments) or by their own self-interest.
- Members and firms do not mislead others by their actions or omissions, or by being complicit in the actions or omissions of others.
- Members and firms do not allow themselves to be influenced improperly by others (as a result of, for example, giving or receiving work referrals, gifts, hospitality or payments) or by their own self-interest.
Rule 2
- Members and firms only undertake work that they have the knowledge, skills and resources to carry out competently.
- Members and firms supervise any employees undertaking work for them and ensure that these employees have the necessary knowledge, skills and resources to do their tasks competently.
Rule 3
- Members and firms understand clients’ needs and objectives before accepting any professional work.
- Members and firms agree with clients the scope of the service to be provided and its limitations, and timescales for the work.
- Firms inform clients that they are regulated by RICS and that they may need to disclose records to RICS where required for regulatory purposes.
Rule 4
- Members and firms respect the rights of others and treat others with courtesy.
- Members and firms treat everyone fairly and do not discriminate against anyone on any improper grounds, including age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
- Members and firms do not bully, victimise or harass anyone.
Rule 5
- Members and firms question practices and decisions that they suspect are not right, and raise concerns with colleagues, senior management, clients, RICS or any other appropriate person, body or organisation where they believe in good faith that it is necessary to do so. Firms provide processes to allow and support individuals within the firm to raise concerns with senior management.
- Members and firms support directors, partners, employees, colleagues or clients who have acted in good faith to report concerns.
What CPD have you undertaken with regards to ethics?
- RICS ethics test.
- Private study – I have familiarised myself with the RICS rules of conduct for members and firms.
What reasoned professional advise did the EPC specialist give to you client for the warehouse in Tottenham?
What is your firms’ complaints handling procedure?
- Person who receives the complaint is to document it if made in writing including the time and date, but if made orally they must create a written record and then confirm with the person making the complaint that it is correct.
- Complaint is then handed to the job director who will pass it to our complaints handling officer Alex Brown, a Director in our Bristol office.
- The complaint will be reviewed and considered as soon as possible, but a full response or update with the progression of the complaint is to be given to the individual within 28 days.
- If an agreement cannot be made on how to solve the complaint then they individual has the opportunity to refer it to the Centre for Effective Dispute Resolution.
Who are the Centre for Effective Dispute Resolution? What service do they provide for your complaints handling procedure?
- Independent non-profit organisation registered as a charity – provide ADR services.
- For Hollis they provide Adjudication services through their bespoke Independent Adjudication Scheme for the Royal Institution for chartered surveyors.
- Decision is not legally binding so plaintiff can reject the decision and then undertake litigation (court proceedings).
What is a complaints handling procedure?
- Formal procedur for clients to raise a complaints. This may include ADR and relevant timescales for the process.
What must a complaints handling procedure include?
- Stipulated as a requirement under professional obligations in the RICS rule of conduct appendix.
- A form to fill out
- Redress mechanism
- Details should be issued to clients with the terms of business
- Clear, quick, transparent and impartial and free of charge
- Names and contact details of nominated investigating person must be stated
- Complaint must be investigated within 28 days
- All complaints and progress and outcomes must be recorded
- Advise PI insurers of a complaint
- Two stages: 1 – consideration, 2 – referral to third
Do all firms have to have a complaints handling procedure?
- Yes, it is a professional obligation that firms have to RICS and is stated in the appendix of the RICS Rules of Conduct.
- The RICS Guidance Note on Complaints Handling states what a complaints handling procedure should have.
What is a conflict of interest?
- A conflict of interest occurs when an individual’s personal interests – family, friendships, financial, or social factors – could compromise his or her judgment, decisions, or actions in the workplace.
What are the three types of conflict of interest according to the RICS Conflicts of Interest Guidance note?
- Party conflict: a situation in which the duty of an RICS member or a regulated firm to act in the interests of a client or other party in a professional assignment conflicts with a duty owed to another client or party in relation to the same or a related professional assignment.
- Own Interest Conflict: a situation in which the duty of an RICS member or a regulated firm to act in the interests of a client in a professional assignment conflicts with the interests of that same RICS member/ firm
- Confidential Information Conflict: a conflict between the duty of an RICS member to provide material information to one client, and the duty of that RICS member or of a regulated firm to another client to keep that same information confidential.
How would you proceed if a client was insistent that you continued to work for them despite a conflict of interest?
- Check their understanding of reduced impartiality
- Seek letter of instruction to continue
- Agree working procedures to manage the conflict
- Keep them updated of any risks
- Seek informed consent
What does informed consent mean?
Consent given willingly by a party who may be affected by a Conflict of Interest, that party having demonstrated that they understand:
- There is a Conflict of Interest or a significant risk of a Conflict of Interest and;
- The facts known by the RICS member that are material to the Conflict of Interest.
- What that Conflict of Interest is or may be and how that a Conflict of Interest may affect the ability of the member or firm to advise or act fully in the interests of a client.
What are ethics?
Moral principles that govern an individual’s behaviour.
What does it mean to act ethically as a Chartered Surveyor?
Acting ethically means complying with standards and ensuring that you are acting on behalf of your clients best interests.
If faced with a situation that you felt was unethical, how would you proceed?
- Reviewing the RICS Rules of Conduct
Using the decision tree:
- Do I have sufficient facts?
- Is the matter legal?
- Is it in line with RICS Professional and Ethical Standards?
- Have I consulted with appropriate people?
- Do I have clear reasoning in reaching my decision?
- Would I be content for my actions to be made public?
- If answered no to any of the above, I would not proceed with the situation alone and would consult senior staff with direction on how to proceed.
You advised that the dilapidation claim should be revised following the landlord’s change of intentions for the property, what changes were these? How did it affect the claim?
- The landlord had confirmed that they wished to demolish part of the ancillary accommodation that had been extended in the past and was demised to the tenant under the terms of the lease so costs for decorations and plaster repairs works would fall away to these areas.
- Additionally, they wanted to replace the existing roller shutter door with an insulated sectional door, therefore the repair and decoration works to the door could not be claimed for.
- Finally, the roof was to be oversheeted hich would supersede cleaning work to the asbestos cement roof valueless.
- The reduction in the cost of the claim was £8,000 - £5K cleaning asbestos roof sheets, £900 decoration to the roller shutter door and £2,000 for the portion of the ancillary being demolished.
- Further to appointing a contractor for the works, I issued the pricing document along with a revised schedule of dilapidations with the confirmed costs and items removed the items that would be superseded. The preliminaries were calculated on a pro-rata basis of the contract sum which I confirmed to the tenant’s surveyor.
What would you do if the client pressed you to not inform the tenant of their new intentions for the property and instead pursue the original dilaps settlement?
- I would decline and state that intentionally making false statements, if found out the tenant will be able to overturn any settlement reached on the basis of false statements. Additionally the landlord / surveyor in question could be investigated by the proper authorities and could be found of committing a criminal offence under the Fraud Act 2006. Under the act this would be deemed as false misrepresentation and could lead to conviction with a maximum 12 month prison sentence or to a substantial fine.
What is the Dilapidations Protocol (The pre-action protocol for damages in relation to the physical state of a commercial property at the termination of a tenancy)?
- Protocol applies to commercial property in England and Wales.
- Sets out the conduct that the courts would normally expect perspective parties to follow prior to the commencement of proceedings.
- Establishes a reasonable process and timetable for the exchange of information relevant to a dispute.
- Sets standards for the quality of schedules and quantified demands and for the conduct of pre-action negotiations.
What are the main objectives of the dilapidations protocol?
- To encourage the exchange of early and full information relating to a dispute.
- To enable the parties to avoid litigation by agreeing a settlement of the dispute before proceedings are commenced.
- To support efficient management of proceedings where litigation cannot be avoided.
What is the full name of name of the dilapidations protocol?
The pre-action protocol for damages in relation to the physical state of commercial property at the termination of a tenancy.