Diversity, Inclusion & Teamworking - Level 1 Flashcards
Tell me about an example of where you have worked well in a team
How successful do you think this team was?
How could you have improved your role within the team?
What is a common issue you have come across when working in a team?
Why is diversity and inclusivity valuable to businesses/teams?
- Increased creativity and innovation - different perspectives and ideas
- Improved decision-making - diverse team is likely to consider a range of viewpoints and potential outcomes which can lead to a better overall decision
- Increased employee engagement and retention - employees feel valued wen working in an environment that embraces diversity
- Enhanced reputation - businesses committed to diversity and inclusivity is often seen as more socially responsible and attractive to potential employees
What are the differences between diversity and inclusion?
Diversity = differences among people (e.g. background and characteristics)
Inclusion = the act of creating an environment where everyone feels valued, respected and supported regardless of differences
What does inclusive communication include?
Way of communicating which considers the needs and preferences of diverse individuals or groups - it involves using language and formats that are accessible an easily understood by everyone, regardless of their background or characteristics
e.g.
1. providing information in multiple formats - written, audio and visual
2. Providing translation
What is partnering and collaborative working?
Approach of working together in a cooperative and coordinated way between different parties such as clients and stakeholders.
The aim is to establish a long-term relationship based on trust, open communication and mutual respect.
What is unconscious bias and how can you reduce it?
Refers to the attitudes, stereotypes or judgements that people may hold towards certain groups of people without realising it.
Reducing unconscious bias can be challenging but some steps are:
1. Education
2. Challenge your assumptions and biases by seeking diverse perspectives
3. Encourage open dialogue and feedback among team members
4. Use objective criteria when hiring / performance evaluation
What policies does your company have and how do you comply with them?
Explain what the RICS inclusive Employer Quality Mark is
Recognition scheme for organisations that have made a commitment to improving diversity and inclusion within their workplace. The scheme is designed to help firms identify areas of improvement and provide support and guidance to make positive changes.
What is a RACI matrix?
Ways of working matrix that is used to clarify and define the roles and responsibilities in a project or process
Responsible, Accountable, Consulted and Informed
What is a strategic alliance?
Collaborative relationship between two or more firms or individuals who agree to work together in pursuit of a common goal or objective.
Explain your understanding of supply chain management
Coordination and management of all activities involved in the production and delivery of goods and services to customers.
What legislation relates to selecting a project team?
Equality Act 2010
Why is accountability and responsibility important when working in a team?
They help to establish a clear understanding of each team member’s role, tasks and objectives. This creates a sense of ownership and responsibility towards the projects success.
Explain Tuckerman’s theory in relation to teamwork
The stages in order to become high-performing:
- Forming - getting to know the team and setting goals
- Storming - conflicts and tensions arise as team members assert opinions
- Norming - resolve conflicts and work together
- Performing - team is highly effective and works together
- Adjourning - team completes work and moves on to next project
Theory is that teams need to go through these stages to develop trust, communication and shared understanding.
Explain the Belbin team roles
- Plant - creative, unorthodox and imaginative problem solver
- Monitor evaluator - analytical and objective
- Coordinator - confident individual managing team focus
- Resource investigator - extroverted person who explores opportunity
- Implementer - turns ideas to action
- Completer Finisher - detail-oriented who ensures tasks completed on time
- Teamworker - diplomatic and supportive
- Shaper - dynamic and energetic who motivates
- Specialist - focused individual with in-depth knowledge
Teams should have a balance of these roles to achieve optimal performance.
Explain Maslow’s hierarchy of needs
People cannot move up hierarchy until lower needs have been satisfied. Once satisfied it no longer motivates behaviour and the individual moves to the next level. In order:
- Physiological needs
- Safety needs
- Love and belonging
- Esteem needs
- Self-actualisation needs
Explain how the RICS Rules of Conduct relate to inclusion and diversity
Rule 4 - treat others with respect and encourage diversity and inclusion
What is Economic Dividends for Gender Equality (EDGE)?
Global assessment methodology and business certification standard that aims to help organisations create an optimal workplace for gender equality.
What is neurodiversity?
The range of variations in the human brain and nervous system.
The concept of neurodiversity emphasises acceptance and inclusion of all individuals regardless of their neurological makeup, and aims to promote a more equitable and diverse society.
How and why should neurodiversity be accommodated in the workplace?
How:
1. Flexible work arrangements
2. Sensory accommodations
3. Clear communication
4. Coaching and mentoring
Why:
1. Enhance diversity and inclusion
2. Boost productivity and creativity
3. promote employee well-being
Explain the aims of the Memorandum of Understanding: Creating a More Diverse, Equitable and Inclusive Built Environment Sector
An agreement between several organisations in the UK, including the RICS, to work together to increase diversity, equity and inclusion in the built environment sector.
The aims are:
1. To increase representation of underrepresented groups
2. To create a more inclusive culture
3. To create a more equitable sector by removing barriers to entry
4. To collaborate on initiatives and projects that support the aims of the memo
