Client Care - Level 2 Flashcards
Tell me about an example of how you have provided good client care
Tell me about an example of when you have provided a high standard of service to a client
How have you dealt with an unrealistic client deadline?
How have you dealt with unrealistic client expectations?
Tell me about the approach you have taken when dealing with a non-technical client
Tell me about the approach you have taken when dealing with a client with a high level of property knowledge
How have you established a client’s objectives?
How have you confirmed a client’s brief?
How have you established a scope of services?
How have you calculated fees for professional services?
How have you compiled an appointment document?
How have you established project stakeholders and their status within a project?
How have you set up communication systems with a client briefing process and formulated a detailed client brief?
How did you keep your property management clients updated?
How did you tailor reports to client requirements?
How did you chair client meetings effectively?
For the finance client, explain how you tailored your approach to their needs?
How did you meet your finance client’s requirements?
