Describe support offerings for M365 services Flashcards
1
Q
Where can product annoucements regarding M365 can be found?
A
in the M365 admin center, in the health and message center
2
Q
A severity A ticket’s response time is ———hour(s)
A
1 hour
3
Q
General SLA for MS365 availability is
A
99,9%
4
Q
Which admin roles can create and manage service requests?
A
- Global admin
- Billing admin
- Helpdesk admin
5
Q
Which admin roles can only manage service requests?
A
- User admin
6
Q
Post Incident Review are provided within …….. hours
A
48
7
Q
What Post Incident review includes?
A
- details about the INC
- what MS has done to resolve it
8
Q
Final Post Incident Review:
- When will it be available?
- Content
A
Available within 5 days
Contents Root cause analysis and what MS will do to prevent a repeat of the inc
