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SFDC Admin Certificate Unofficial Study Guide > Deck 7 > Flashcards

Deck 7 Flashcards

1
Q

WHAT ARE SOURCES FROM WHICH CASES CAN BE CREATED?
Choose 2 answers.

A. WEB-TO-LEAD
B. WEB-TO-WEB
C. EMAIL-TO-CASE
D. SELF-SERVICE PORTAL

A

C. EMAIL-TO-CASE

D. SELF-SERVICE PORTAL

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2
Q

WHAT IS NOT TRUE ABOUT FOLDERS IN SALESFORCE CRM?

A. A FOLDER IS A PLA CE WHERE YOU CAN STORE REPORTS, DASHBOARDS, DOCUMENTS, OR EMAILS.
B. FOLDERS CAN BE PUBLIC, HIDDEN, OR SHARED, AND CAN BE SET TO READ-ONLY OR READ/WRITE.
C. ACCESS TO A FOLDER’S CONTENTS IS BASED ON ROLES, PERMISSIONS, PUBLIC GROUPS, AND LICENSE TYPES.
D. YOU CAN MAKE A FOLDER AVAILABLE TO YOUR ENTIRE ORGANISATION, OR MAKE IT PRIVATE SO THA T ONLY THE OWNER HAS ACCESS.

A

A. A FOLDER IS A PLA CE WHERE Y OU CA N STORE REPORTS, DA SHBOA RDS, DOCUMENTS, OR EMA ILS.

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3
Q

A SYSTEM ADMINISTRATOR WILL HAVE TO CREATE A REPORT TYPE IN WHICH OF THE FOLLOWING SCENARIO?

A. A SALES MANAGER WOULD LIKE TO CREA TE A CUSTOM REPORT ON OPPORTUNITIES WITH QUOTES AND QUOTE LINE ITEMS.
B. HE, THE ADMINISTRATOR WOULD LIKE TO SEE A LIST OF NEW LOGIN LOCATIONS AND THE CORRESPONDING USERS LOGGING IN IN THOSE LOCATIONS.
C. THE HOSPITAL DIRECTOR WANTS A REPORT ON THE PATIENTS AND THEIR MEDICAL CONDITIONS.
D. A MARKETING MA NAGER WOULD LIKE TO SEE A REPORT ON ACCOUNTS WITH ACCOUNT TEAMS.

A

C. THE HOSPITAL DIRECTOR WANTS A REPORT ON THE PATIENTS AND THEIR MEDICAL CONDITIONS.

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4
Q

WHICH VALIDATION FORMULA ENSURES THAT USERS DO NOT CHANGE THE CLOSE DATE OF AN OPPORTUNITY TO A DAY IN THE PAST?

A. CLOSEDATE < TODAY()
B. CLOSEDATE > TODAY()
C. CLOSEDATE < DATE(TODAY)
D. CLOSEDATE > DATE(TODAY)

A

A. CLOSEDATE < TODAY()

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5
Q

WHICH ARE TRUE ABOUT STANDARD AND CUSTOM REPORTS IN SALESFORCE CRM?
Choose 2 answers.

A. STANDARD REPORTS ARE NOT SEARCHABLE IN GLOBAL SEARCH.
B. YOU CANNOT SAVE A CUSTOM REPORT IN A STANDARD REPORT FOLDER.
C. YOU CAN ADD A CHART TO A STANDARD REPORT.
D. YOU CAN SAVE YOUR CUSTOMISATIONS MADE ON A STANDARD REPORT TO MODIFY THAT SAME REPORT

A

A. STANDARD REPORTS ARE NOT SEARCHABLE IN GLOBAL SEARCH.

B. YOU CANNOT SAVE A CUSTOM REPORT IN A STANDARD REPORT FOLDER.

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6
Q

WHICH IS NOT A STEP TO CREATE WORKFLOW RULES?

A. SELECT THE OBJECT TO WHICH THE WORKFLOW RULE APPLIES.
B. CONFIGURE THE WORKFLOW RULE SETTINGS AND CRITERIA.
C. CONFIGURE THE WORKFLOW ACTIONS.
D. ACTIVATE THE WORKFLOW RULE.
E. NONE OF THE ABOVE

A

E. NONE OF THE ABOVE

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7
Q

WHICH OF THE FOLLOWING CHECK BOXES IN THE USER RECORD REQUIRES A CORRESPONDING FEATURE LICENSES WHEN CHECKED?
Choose 2 answers.

A. KNOWLEDGE USER
B. ACCESSIBILITY MODE
C. ALLOW FORECASTING
D. FORCE.COM FLOW USER

A

A. KNOWLEDGE USER

D. FORCE.COM FLOW USER

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8
Q

WHICH OBJECTS MAY HAVE SHARING RULES?

A. ALL STANDARD OBJECTS ONLY
B. CUSTOM OBJECTS ONLY
C. ALL STANDARD AND CUSTOM OBJECTS
D. ALL CUSTOM OBJECTS AND SOME STANDARD OBJECTS
E. ALL STANDARD OBJECTS AND SOME CUSTOM OBJECTS

A

D. ALL CUSTOM OBJECTS AND SOME STANDARD OBJECTS

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9
Q

CUSTOM SIDEBAR COMPONENTS IN THE SERVICE CLOUD CONSOLE ALLOWS YOU TO VIEW CASE MILESTONES. WHAT IS A CASE MILESTONE?

A. THESE ARE THE STAGES THAT AN OPPORTUNITY FOLLOWS IN THE SALES CYCLE.
B. MILESTONES ARE REQUIRED STEPS IN THE SUPPORT PROCESS WHICH REPRESENTS SERVICE LEVELS TO PROVIDE TO EACH OF YOUR CUSTOMERS.
C. THEY ARE THE STAGES OF THE SUPPORT PROCESS.
D. MILESTONES REPRESENTS THE ENTITLEMENT OF A CUSTOMER

A

B. MILESTONES ARE REQUIRED STEPS IN THE SUPPORT PROCESS WHICH REPRESENTS SERVICE LEVELS TO PROVIDE TO EACH OF YOUR CUSTOMERS.

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10
Q

WHAT IS NOT A STEP TO SCHEDULE A REPORT TO RUN IN THE FUTURE?

A. RUN THE REPORT.
B. CLICK SCHEDULE FUTURE RUNS FROM THE DROP DOWN ON THE RUN REPORT BUTTON. 
C. SELECT THE ASSOCIATED DASHBOARD.
D. SELECT EMAIL RECIPIENTS.
E. SPECIFY THE RUNNING USER
A

C. SELECT THE ASSOCIATED DASHBOARD.

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11
Q

WHICH TYPE OF RECORDS CAN BE ADDED TO AS CAMPAIGN MEMBERS?
Choose 3 answers.

A. LEADS
B. CONTACTS
C. FINANCIAL MANAGERS (CUSTOM OBJECT) 
D. OPPORTUNITIES
E. PERSON ACCOUNTS
A

A. LEADS
B. CONTACTS
E. PERSON ACCOUNTS

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12
Q

WHICH FIELDS ARE REQUIRED WHEN YOU SETUP A NEW USER RECORD?
Choose 2 answers.

A. FIRST NAME
B. ALIAS
C. COMMUNITY NICKNAME D. TITLE

A

B. ALIAS

C. COMMUNITY NICKNAME

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13
Q

A STANDARD PROFILE THAT HAS STANDARD USER PERMISSIONS AND HAS THE ABILITY TO MANAGE PUBLISHED SOLUTIONS AND SOLUTION CATEGORIES.

A. SOLUTION USER
B. CONTRACT MANAGER
C. SOLUTION MANAGER
D. MARKETING USER

A

C. SOLUTION MANAGER

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14
Q

WHAT ARE CONSIDERATIONS WHEN USING SHARING RULES?

Choose 2 answers.
A. YOU CAN USE SHARING RULES TO GRANT WIDER ACCESS TO DATA. YOU CANNOT RESTRICT ACCESS BELOW YOUR ORGANISATION-WIDE DEFAULT LEVELS.
B. SHARING RULES APPLY TO ALL NEW RECORDS THAT MEET THE DEFINITION OF THE SOURCE DATA SET. THEY WILL ALSO APPLY TO EXISTING RECORDS UPON MODIFICATION.
C. SHARING RULES APPLY TO BOTH ACTIVE AND INACTIVE USERS.
D. WHEN YOU CHANGE THE ACCESS LEVELS FOR A SHARING RULE, ALL EXISTING RECORDS ARE AUTOMATICALLY UPDATED TO REFLECT THE NEW ACCESS LEVELS IF THE NEW ACCESS LEVEL IS STRICTER THAN THE OLD

A

A. YOU CAN USE SHARING RULES TO GRANT WIDER ACCESS TO DATA. YOU CANNOT RESTRICT ACCESS BELOW YOUR ORGANISATION-WIDE DEFAULT LEVELS.
C. SHARING RULES APPLY TO BOTH ACTIVE AND INACTIVE USERS.

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15
Q

DESCRIBE THE DIFFERENCE BETWEEN STANDARD AND CUSTOM FISCAL YEARS.
A . A STANDARD FISCAL YEAR IS ALWAYS BASED ON A 12 - MONTH STRUCTURE.
B. CUSTOM FISCAL YEARS NEVER STARTS IN JANUARY.
C. CUSTOM FISCAL YEARS COULD BE LONGER THAN 12 MONTHS.
D. A STANDARD FISCAL YEAR ALWAYS STARTS IN JANUARY AND ENDS IN DECEMBER OF THE SAME YEAR.

A

A . A STANDARD FISCAL YEAR IS ALWAYS BASED ON A 12 - MONTH STRUCTURE.

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16
Q

A COMPANY IS IMPLEMENTING SALESFORCE SERVICE CLOUD CONSOLE. THE SYSTEM ADMIN IS DONE CUSTOMISING THE HIGHLIGHTS PANELS FOR ALL OBJECTS; CREATING AN APP FOR THE SERVICE CLOUD CONSOLE AND ASSIGNING IT TO THE ‘CALL CENTRE REP’ USER PROFILE; SETTING UP INTERACTION LOGS AND ASSIGNING THEM TO THE SAME PROFILE AND SETTING UP A CTI ADAPTOR. SHE ALSO CREATED FIVE (5) NEW USER ACCOUNTS AND ASSIGNED THEM ALL WITH THE ‘CALL CENTRE REP’ USER PROFILE. UPON TESTING, FOUR OF THE USERS ARE ABLE TO USE THE SERVICE CLOUD CONSOLE BUT ONE FAILS. WHAT RESTRICTS THE OTHER USER FROM LOGGING INTO THE SERVICE CLOUD CONSOLE?

A. THE AFFECTED USER IS ASSIGNED A SALESFORCE PLATFORM USER LICENSE.
B. A SERVICE CLOUD USER FEATURE LICENSE IS NOT ASSIGNED TO THE AFFECTED USER.
C. THE AFFECTED USER IS ASSIGNED A MARKETING USER FEATURE LICENSE.
D. THE USER IS IN ACCESSIBILITY MODE.

A

B. A SERVICE CLOUD USER FEATURE LICENSE IS NOT ASSIGNED TO THE AFFECTED USER.

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17
Q

WHAT ARE THE COMPONENTS IN THE PAGE LAYOUT?
Choose 2 answers.

A. FIELDS AND BUTTONS
B. CUSTOM LINKS AND RELATED LISTS
C. CUSTOM S-CONTROLS AND APEX TRIGGERS

A

A. FIELDS AND BUTTONS

B. CUSTOM LINKS AND RELATED LISTS

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18
Q

WHAT TYPES OF TAB CAN YOU CREATE IN SALESFORCE CRM?
Choose 2 answers.

A. SEARCH ENGINE TABS
B. WEB TABS
C. CUSTOM OBJECT TABS
D. APEX SCRIPT TABS

A

B. WEB TABS

C. CUSTOM OBJECT TABS

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19
Q

SELECT THE METHODS TO ASSOCIATE LEADS AND CONTACTS TO A CAMPAIGN.
Choose 3 answers.

A. ADD TO CAMPAIGN OPTION FROM CAMPAIGN HISTORY RELATED LIST.
B. MASS ADD MEMBERS TO CAMPAIGN UNDER DATA MANAGEMENT.
C. SEARCH FOR CONTACTS AND LEADS FROM THE MANAGE MEMBERS PAGE.
D. MASS ADD LEADS TO CAMPAIGN AND MASS ADD CONTACTS TO CAMPAIGN FROM THE CAMPAIGN OBJECTS’ TAB

A

A. ADD TO CAMPAIGN OPTION FROM CAMPAIGN HISTORY RELATED LIST.
C. SEARCH FOR CONTACTS AND LEADS FROM THE MANAGE MEMBERS PAGE.
D. MASS ADD LEADS TO CAMPAIGN AND MASS ADD CONTACTS TO CAMPAIGN FROM THE CAMPAIGN OBJECTS’ TAB

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20
Q

A MARKETING MANAGER ADDED 25 LEADS TO AN ACTIVE EMAIL CAMPAIGN. SHE SET THE MEMBER STATUS OF THESE LEADS TO RESPONDED. HOWEVER, WHEN SHE VIEWED THE CAMPAIGN DETAIL PAGE OF THE SAME CAMPAIGN, ONLY THE NUMBER OF LEADS WAS INCREASED BY 25 BUT NOT THE TOTAL RESPONSES. WHAT COULD EXPLAIN THIS SCENARIO?

A. THE LEADS DID NOT ACTUALLY RESPOND.
B. THE CAMPAIGN IS ALREADY CLOSED WHEN SHE ADDED THE LEA DS.
C. THE RESPONDED VALUE OF THE CAMPAIGN MEMBER STATUS PICKLIST IS NOT SET TO BE COUNTED AS RESPONDED IN THE ADVANCED SETUP.
D. THE LEADS SHE ADDED WERE ALREADY CONVERTED TO OPPORTUNITIES.

A

C. THE RESPONDED VALUE OF THE CAMPAIGN MEMBER STATUS PICKLIST IS NOT SET TO BE COUNTED AS RESPONDED IN THE ADVANCED SETUP

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21
Q

CHOOSE THE CORRECT STATEMENTS ABOUT CUSTOM SUMMARY FORMULAS?
Choose 2 answers

A. CUSTOM SUMMARY FORMULAS CALCULATE ADDITIONAL TOTALS BASED ON THE NUMERIC FIELDS AVAILABLE IN THE REPORT TYPE
B. FORMULAS MUST BE 3900 OR FEWER CHARACTERS. YOU CAN CREATE UP TO FIVE FORMULAS PER REPORT.
C. FORMULAS ARE REUSABLE ACCROSS MULTIPLE REPORTS.
D. YOU CAN CREATE CUSTOM SUMMARY FORMULAS IN ALL REPORT FORMATS.

A

A. CUSTOM SUMMARY FORMULAS CALCULATE ADDITIONAL TOTALS BASED ON THE NUMERIC FIELDS AVAILABLE IN THE REPORT TYPE
B. FORMULAS MUST BE 3900 OR FEWER CHARACTERS. YOU CAN CREATE UP TO FIVE FORMULAS PER REPORT

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22
Q

AN EVENT APPEARS ON THE SINGLE- USER VIEW OF YOUR SALESFORCE CALENDAR BUT NOT ON THE MULTI- USER VIEW. WHAT COULD EXPLAIN THIS SCENARIO?

A. THE EVENT FALLS OUTSIDE THE BUSINESS HOURS SET IN YOUR COMPANY PROFILE.
B. THE EVENT FALLS OUTSIDE THE BUSINESS HOURS SET IN YOUR COMPANY PROFILE AND ON YOUR PERSONAL INFORMATION.
C. THE EVENT FALLS OUTSIDE THE BUSINESS HOURS SET ON YOUR PERSONAL INFORMATION.
D. YOU HAVE NOT YET INVITED ANY OTHER USER TO THIS EVENT.
E. NONE OF THE ABOVE.

A

C. THE EVENT FALLS OUTSIDE THE BUSINESS HOURS SET ON YOUR PERSONAL INFORMATION.

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23
Q

JOHN OWNS 20 OPPORTUNITIES. WHENEVER THE REGIONAL SALES MANAGER RUNS AN OPPORTUNITY REPORT, THESE 20 RECORDS DO NOT APPEAR. IF YOU ARE THE SYSTEM ADMINISTRATOR, WHAT WILL YOU CHECK TO CORRECT THIS ISSUE?

A. CHECK IF JOHN’S USER LICENSE TO SEE IF HE IS NOT ASSIGNED A SALESFORCE PLATFORM LICENSE.
B. VERIFY IF JOHN HAS A USER ROLE. -> VERIFY THAT JOHN’S USER PROFILE IS ASSIGNED TO THE CORRECT ROLE - I.E. IN THE REGIONAL SALES MANAGER’S HIERARCHY (BELOW THE RSM)
C. ENSURE THAT BOTH JOHN AND THE REGIONAL SALES MANAGER ARE MARKETING USERS.
D. TICK THE ‘ALLOW FORECASTING’ CHECKBOX IN THAT REGIONAL SALES MANAGER’S USER RECORD.

A

B. VERIFY IF JOHN HAS A USER ROLE. -> VERIFY THAT JOHN’S USER PROFILE IS ASSIGNED TO THE CORRECT ROLE - I.E. IN THE REGIONAL SALES MA NAGER’S HIERA RCHY (BELOW THE RSM)

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24
Q

WHICH OF THE FOLLOWING ARE CUSTOMISABLE RELATED LISTS?
Choose 3 answers.

A. OPEN ACTIVITIES.
B. NOTES & ATTACHMENTS. C. ACTIVITY HISTORY.
D. HTML EMAIL STATUS

A

A. OPEN ACTIVITIES.
C. ACTIVITY HISTORY.
D. HTML EMAIL STATUS

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25
Q

WHERE DO YOU SET AN EXTERNAL ID?

A. AT THE EDIT LEAD CUSTOM FIELD PAGE. TICK THE EXTERNAL ID CHECKBOX.
B. AT THE NEW CUSTOM FIELD PAGE. TICK THE “UNIQUE” CHECKBOX.
C. AT THE NEW LEAD STANDARD FIELD PAGE. TICK THE EXTERNAL ID CHECKBOX.
D. AT THE EDIT LEAD FIELD PAGE. TICK THE EXTERNAL ID CHECKBOX.

A

A. AT THE EDIT LEAD CUSTOM FIELD PAGE. TICK THE EXTERNAL ID CHECKBOX

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26
Q

A SYSTEM ADMINISTRATOR CREATED A CUSTOM OBJECT AND BUILT A RELATIONSHIP BETWEEN IT AND ACCOUNTS WITH THE LATER AS THE MASTER OBJECT. IF HE RECENTLY ENABLED PERSON ACCOUNT IN THE SAME ORG, WHICH EXTRA STEP NEEDS TO BE DONE FIRST BEFORE HE CAN SEE THAT OBJECT IN PERSON ACCOUNT’S RELATED LIST?

A. ADD IT IN THE PERSON ACCOUNT PAGE LAYOUT.
B. REMOVE IT FROM BUSINESS ACCOUNT PAGE LAYOUT THEN ADD IT TO PERSON ACCOUNT PAGE LAYOUT.
C. BUILD A NEW RELATIONSHIP BETWEEN PERSON ACCOUNT AND THAT OBJECT THEN ADD IT TO PERSON ACCOUNT PAGE LAYOUT.
D. YOU CAN NOT BUILD A RELATIONSHIP BETWEEN PERSON ACCOUNT AND A CUSTOM OBJECT

A

A. ADD IT IN THE PERSON ACCOUNT PAGE LAYOUT

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27
Q

CHOOSE THE CORRECT STATEMENTS ABOUT REPORT FORMATS IN SALESFORCE CRM?

A. TABULAR REPORTS CAN HAVE CHARTS.
B. YOU CAN CREATE CUSTOM SUMMARY FORMULAS IN SUMMARY AND MATRIX REPORTS
C. SCATTER CHART CAN NOT BE ADDED IN A SUMMARY REPORT WITH TWO OR MORE GROUPINGS.
D. AFTER YOU ADD A GROUPING TO A TABULAR REPORT YOU CAN PROCEED TO ADD A CHART

A

B. YOU CAN CREATE CUSTOM SUMMARY FORMULAS IN SUMMARY AND MATRIX REPORTS

28
Q

THE SHARING SETTING FOR CONTACTS IS “CONTROLLED BY PARENT”. JOHN HAS A PROFILE THAT HAS CREATE PERMISSION ON CONTACTS. WHICH OF THE FOLLOWING IS TRUE?
Choose 2 answers.

A. IF JOHN HAS READ AND EDIT PERMISSIONS ONLY ON ACCOUNTS HE CAN ONLY READ AND EDIT CONTACTS. B. JOHN WILL NOT BE ABLE TO SEE CONTACTS ON AN ACCOUNT TO WHICH IS NOT VISIBLE TO HIM.
C. JOHN CAN STILL CREATE CONTACTS UNDER THOSE ACCOUNTS WHICH ARE VISIBLE TO HIM.
D. JOHN CAN STILL CREATE CONTACTS TO ANY ACCOUNTS

A

B. JOHN WILL NOT BE ABLE TO SEE CONTACTS ON AN ACCOUNT TO WHICH IS NOT VISIBLE TO HIM
C. JOHN CAN STILL CREATE CONTACTS UNDER THOSE ACCOUNTS WHICH ARE VISIBLE TO HIM

29
Q

WHO CAN YOU GRANT ACCESS TO OR REMOVE ACCESS FROM YOUR CALENDAR?
Choose 2 answers.

A. ROLES AND SUBORDINATES
B. ROLES, SUPERIORS AND SUBORDINATES
C. OTHER USERS, PERSONAL AND PUBLIC GROUPS
D. USERS, GROUPS AND PROFILES

A

A. ROLES AND SUBORDINATES

C. OTHER USERS, PERSONAL AND PUBLIC GROUPS

30
Q

WHICH IS A CORRECT STATEMENT ABOUT THE CONSOLE?

A. THE CONSOLE IS COMPOSED OF THE LIST VIEW, THE DETAIL VIEW, THE MINI VIEW AND THE SEARCH BAR.
B. ADMINISTRATORS CUSTOMISE WHAT DISPLAYS ON THE CONSOLE’S LIST VIEW, DETAIL VIEW, AND MINI VIEW BY CONFIGURING CONSOLE LAYOUTS, RELATED OBJECTS, AND MINI PAGE LAYOUTS.
C. USERS CAN CREATE LIST VIEWS ON OBJECTS WITHIN THE CONSOLE.
D. THE CONSOLE TAB IS JUST LIKE OTHER TABS IN SALESFORCE EXCEPT THAT THE CONSOLE CAN DISPLAY RECORDS FROM SEVERAL DIFFERENT SALESFORCE ORGS ALL ON ONE CONSOLE TAB

A

B. ADMINISTRATORS CUSTOMISE WHAT DISPLAYS ON THE CONSOLE’S LIST VIEW, DETAIL VIEW, AND MINI VIEW BY CONFIGURING CONSOLE LAYOUTS, RELATED OBJECTS, AND MINI PAGE LAYOUTS

31
Q

WHAT ARE CONSIDERATIONS WHEN CREATING CHARTS?
Choose 2 answers

A. YOU CAN’T HAVE MORE THAN 250 GROUPS OR 4,000 VALUES IN A CHART.
B. IF YOU LOSE ACCESS TO A FIELD USED IN A CHART, ANOTHER FIELD MAY BE USED IN ITS PLACE. IF NO OTHER FIELDS ARE AVAILABLE, CHART WILL NOT DISPLAY.
C. DECIMAL-PLACE PRECISION ON CHARTS IS NOT CUSTOMISABLE. NUMERIC AND CURRENCY VALUES ROUND TO TWO DECIMAL PLACES. PERCENTAGE VALUES ROUND TO ONE DECIMAL PLACE.
D. YOU CAN ADD A CHART TO A REPORT THAT DOES NOT HAVE ANY GROUPING

A

A. YOU CAN’T HAVE MORE THAN 250 GROUPS OR 4,000 VALUES IN A CHART.
C. DECIMAL-PLACE PRECISION ON CHARTS IS NOT CUSTOMIZABLE. NUMERIC AND CURRENCY VALUES ROUND TO TWO DECIMAL PLACES. PERCENTAGEVALUES ROUND TO ONE DECIMAL PLACE

32
Q

WHAT ARE THE CAPABILITIES OF THE CAMPAIGN INFLUENCE FEATURE IN SALESFORCE CRM?
Choose 2 answers.

A. ALLOWS YOU TO SEE THE LIST OF CAMPAIGNS INFLUENTIAL TO AN OPPORTUNITY.
B. ALLOWS YOU TO SET MULTIPLE PRIMARY CAMPAIGN SOURCES TO AN OPPORTUNITY IF THAT OPPORTUNITY COMES FROM A LEAD THAT WAS A MEMBER OF MULTIPLE CAMPAIGN PRIOR TO CONVERSION.
C. ALLOWS YOU TO MANUALLY ADD A CAMPAIGN TO THE CAMPAIGN INFLUENCE RELATED LIST.
D. ALLOWS YOU TO SET A CRITERIA TO AUTOMATICALLY ASSIGN MULTIPLE INFLUENTIAL CAMPAIGNS TO AN ACCOUNT

A

A. ALLOWS YOU TO SEE THE LIST OF CAMPAIGNS INFLUENTIAL TO AN OPPORTUNITY.
C. ALLOWS YOU TO MANUALLY ADD A CAMPAIGN TO THE CAMPAIGN INFLUENCE RELATED LIST.

33
Q

WHICH ONES ARE TRUE ABOUT ORGANISATION-WIDE DEFAULTS?
Choose 2 answers.

A. IF GRANT ACCESS USING HIERARCHIES IS DESELECTED, USERS THAT ARE HIGHER IN THE ROLE OR TERRITORY HIERARCHY DON’T RECEIVE AUTOMATIC ACCESS TO RECORDS OF USERS BELOW THEM.
B. USER’S ACCESS TO THE FOLDER IN WHICH A DOCUMENT, REPORT, OR DASHBOARD IS STORED DOES NOT AFFECT THE ABILITY TO VIEW OR EDIT THE SAID OBJECTS.
C. YOU CAN’T CHANGE THE ORGANISATION-WIDE SHARING DEFAULT SETTING FOR SOLUTIONS AND SERVICE CONTRACTS
D. WHEN A CUSTOM OBJECT IS ON THE DETAIL SIDE OF A MASTER-DETAIL RELATIONSHIP WITH A STANDARD OBJECT, ITS ORGANISATION-WIDE DEFAULT IS SET TO CONTROLLED BY PARENT BY DEFAULT, UNLESS OTHERWISE CHANGED

A

A. IF GRANT ACCESS USING HIERARCHIES IS DESELECTED, USERS THAT ARE HIGHER IN THE ROLE OR TERRITORY HIERARCHY DON’T RECEIVE AUTOMATIC ACCESS TO RECORDS OF USERS BELOW THEM.
C. YOU CAN’T CHANGE THE ORGANISATION-WIDE SHARING DEFAULT SETTING FOR SOLUTIONS AND SERVICE CONTRACTS

34
Q

CHOOSE THE STEPS THAT ARE SPECIFIED CORRECTLY IN YOUR APPROVAL PROCESS IF YOUR ORGANISATION HAS A TWO-STEP PROCESS FOR APPROVING EXPENSES: SUBMITTED EXPENSES THAT ARE LESS THAN $50 ARE
AUTOMATICALLY APPROVED, THOSE OVER $50 MUST BE APPROVED BY A MANAGER, AND THOSE OVER $5,000 MUST ALSO BE APPROVED BY A VICE PRESIDENT.
Choose 5 answers.

A. IF AN EXPENSE RECORD IS SUBMITTED FOR APPROVAL, LOCK THE RECORD SO THAT USERS CANNOT EDIT IT AND CHANGE THE STATUS TO “SUBMITTED.”
B. IF THE AMOUNT IS $50 OR LESS, AUTOMATICALLY APPROVE THE REQUEST.
C. IF THE AMOUNT IS GREATER THAN $50 AND THE FIRST APPROVAL REQUEST IS APPROVED, SEND AN APPROVAL REQUEST TO THE DIRECT MANAGER.
D. IF THE AMOUNT IS GREATER THAN $5,000 AND THE FIRST APPROVAL REQUEST IS APPROVED, SEND AN APPROVAL REQUEST TO THE VICE PRESIDENT.
E. IF ALL APPROVAL REQUESTS ARE APPROVED, CHANGE THE STATUS TO “APPROVED” AND UNLOCK THE RECORD.
F. IF ANY APPROVAL REQUESTS ARE REJECTED, CHANGE THE STATUS TO “REJECTED” AND UNLOCK THE RECORD.

A

A. IF AN EXPENSE RECORD IS SUBMITTED FOR APPROVAL, LOCK THE RECORD SO THAT USERS CANNOT EDIT IT AND CHANGE THE STATUS TO “SUBMITTED.”
B. IF THE AMOUNT IS $50 OR LESS, AUTOMATICALLY APPROVE THE REQUEST.
D. IF THE AMOUNT IS GREATER THAN $5,000 AND THE FIRST APPROVAL REQUEST IS APPROVED, SEND AN APPROVAL REQUEST TO THE VICE PRESIDENT.
E. IF ALL APPROVAL REQUESTS ARE APPROVED, CHANGE THE STATUS TO “APPROVED” AND UNLOCK THE RECORD.
F. IF ANY APPROVAL REQUESTS ARE REJECTED, CHANGE THE STATUS TO “REJECTED” AND UNLOCK THE RECORD.

35
Q

WHAT HAPPENS WHEN YOU DELETE A PREDEFINED CASE TEAM?
Choose 2 answers.

A. YOU CANNOT RETRIEVE DELETED PREDEFINED CASE TEAMS FROM THE RECYCLE BIN
B. THE CASE TEAM IS AUTOMATICALLY REMOVED FROM ALL CASES WITH WHICH IT IS ASSOCIATED.
C. THE CASE TEAM IS AUTOMATICALLY REMOVED FROM ALL ASSOCIATED ASSIGNMENT RULES.
D. YOU CAN NOT DELETE A PREDEFINED CASE TEAM

A

A. YOU CANNOT RETRIEVE DELETED PREDEFINED CASE TEAMS FROM THE RECYCLE BIN
B. THE CASE TEAM IS AUTOMATICALLY REMOVED FROM ALL CASES WITH WHICH IT IS ASSOCIATED

36
Q

CHOOSE THE DATA MANAGEMENT OPTIONS AVAILABLE IN SALESFORCE CRM.
Choose 2 answers.

A. MASS TRANSFER OF ACTIVITIES
B. MASS TRANSFER APPROVAL REQUESTS
C. MASS TRANSFER WORKFLOW APPROVAL PROCESSES
D. MASS UPDATE ADDRESSES
E. MASS REASSIGN SALES TEAMS
A

D. MASS UPDATE ADDRESSES

B. MASS TRANSFER APPROVAL REQUESTS

37
Q

WORKFLOW & APPROVALS SETTINGS ALLOWS YOU TO DO WHICH OF THE FOLLOWING?
Choose 2 answers.

A. CHOOSE THE DEFAULT WORKFLOW USER
B. ENABLE WORKFLOW APPROVAL PROCESS
C. SET THE DEFAULT APPROVER
D. ENABLE EMAIL APPROVAL RESPONSE

A

A. CHOOSE THE DEFAULT WORKFLOW USER

D. ENABLE EMAIL APPROVAL RESPONSE

38
Q

CHOOSE THE CORRECT STATEMENTS ABOUT ROLES AND ROLE HIERARCHY.
Choose 2 answers.

A. EVERY USER MUST BE ASSIGNED TO A ROLE, OR THEIR DATA WILL NOT DISPLAY IN OPPORTUNITY REPORTS, FORECAST ROLL-UPS, AND OTHER DISPLAYS BASED ON ROLES.
B. IT IS ALWAYS NECESSARY TO CREATE INDIVIDUAL ROLES FOR EACH TITLE AT YOUR COMPANY, RATHER THAN DEFINE A HIERARCHY OF ROLES TO CONTROL ACCESS OF INFORMATION ENTERED BY USERS IN LOWER LEVEL ROLES.
C. WHEN AN ACCOUNT OWNER IS NOT ASSIGNED A ROLE, THE SHARING ACCESS FOR RELATED CONTACTS IS READ/WRITE, PROVIDED THE ORGANISATION-WIDE DEFAULT FOR CONTACTS IS NOT CONTROLLED BY PARENT.
D. TO SIMPLIFY USER MANAGEMENT IN ORGANISATIONS WITH LARGE NUMBERS OF USERS, YOU CAN ENABLE DELEGATED ADMINISTRATORS. DELEGATED ADMINISTRATORS ARE AUTOMATICALLY ASSIGNED A CLONED SYSTEM ADMINISTRATOR PROFILE GIVING THEM VIRTUALLY ALL PRIVILEGES OF A SYSTEM ADMINISTRATOR OVER THE ENTIRE ORGANISATION

A

A. EVERY USER MUST BE ASSIGNED TO A ROLE, OR THEIR DATA WILL NOT DISPLAY IN OPPORTUNITY REPORTS, FORECAST ROLL-UPS, AND OTHER DISPLAYS BASED ON ROLES.
C. WHEN AN ACCOUNT OWNER IS NOT ASSIGNED A ROLE, THE SHARING ACCESS FOR RELATED CONTACTS IS READ/WRITE, PROVIDED THE ORGANISATION-WIDE DEFAULT FOR CONTACTS IS NOT CONTROLLED BY PARENT.

39
Q

YOU WANT TO SETUP A CASE MANAGEMENT SYSTEM SO THAT CASES WITH TIER 1 SUPPORT IN THE AMERICAS HAVE THE FOLLOWING STAT USES NEW, WORKING, HOLD AND CLOSED WHILE THEIR A PAC COUNTERPARTS HAVE NEW, IN PROCESS, VERIFICATION AND CLOSED. WHICH OF THE FOLLOWING WILL YOU NEED TO HAVE?
Choose 2 answers.

A. TWO OR MORE CASE PAGE LAYOUTS.
B. AT LEAST TWO CASE RECORD TYPES.
C. TWO SUPPORT PROCESSES
D. MORE THAN ONE ESCALATION RULE

A

B. AT LEAST TWO CASE RECORD TYPES.

C. TWO SUPPORT PROCESSES

40
Q

WHAT PAGE DO YOU ACCESS TO UNINSTALL AN APP?

A. CRITICAL UPDATES
B. SANDBOX
C. INSTALLED PACKAGES
D. STORAGE USAGES
E. MONITOR DEPLOYMENTS
A

C. INSTALLED PACKAGES

41
Q

WHAT ARE THE THINGS TO CONSIDER WHEN CONFIGURING WORKFLOW RULES?
Choose 2 answers.

A. EACH WORKFLOW RULE APPLIES TO A SINGLE OBJECT, SUCH AS LEADS, ACCOUNTS, OR OPPORTUNITIES.
B. RULES CREATED AFTER SAVING RECORDS ARE TRIGGERED BY THOSE RECORDS RETROACTIVELY.
C. WORKFLOW RULES CAN BE TRIGGERED BY CAMPAIGN STATISTIC FIELDS, INCLUDING INDIVIDUAL CAMPAIGN STATISTICS AND CAMPAIGN HIERARCHY STATISTICS.
D. CROSS-OBJECT FIELD UPDATES ONLY WORK FOR CUSTOM-TO-CUSTOM MASTER-DETAIL RELATIONSHIPS.

A

A. EACH WORKFLOW RULE APPLIES TO A SINGLE OBJECT, SUCH AS LEADS, ACCOUNTS, OR OPPORTUNITIES.
D. CROSS-OBJECT FIELD UPDATES ONLY WORK FOR CUSTOM-TO-CUSTOM MASTER-DETAIL RELATIONSHIPS

42
Q

WHAT ARE GOOD PRACTICES WHEN CREATING VALIDATION RULES?
Choose 2 answers.

A. CREATING TWO VALIDATION RULES WITH CONTRADICTING CRITERIA.
B. WRITE HELPFUL ERROR MESSAGES. INCLUDE INSTRUCTIONS WHEN NECESSARY.
C. ACTIVATE A NEW VALIDATION RULE UPON COMPLETION OF ITS FORMULA AND ERROR MESSAGES SO THAT USERS CAN PROVIDE FEEDBACK IMMEDIATELY.
D. BECAUSE VALIDATION RULES RUN ON THE SELF-SERVICE PORTAL, MAKE SURE YOUR VALIDATION RULES DON’T PREVENT SELF-SERVICE USERS FROM CREATING CASES

A

B. WRITE HELPFUL ERROR MESSAGES. INCLUDE INSTRUCTIONS WHEN NECESSARY.
D. BECAUSE VALIDATION RULES RUN ON THE SELF-SERVICE PORTAL, MAKE SURE YOUR VALIDATION RULES DON’T PREVENT SELF-SERVICE USERS FROM CREATING CASES

43
Q

WHICH RELATIONSHIPS BETWEEN OBJECTS ARE POSSIBLE?
Choose 3 answers.

A. A CUSTOM OBJECT AS A MASTER TO A STANDARD OBJECT.
B. LOOK UP BETWEEN A STANDARD OBJECT AND ITSELF.
C. LOOK UP BETWEEN A CUSTOM OBJECT AND ITSELF.
D. A MASTER - DETAIL RELATIONSHIP BETWEEN TWO CUSTOM OBJECTS

A

B. LOOK UP BETWEEN A STANDARD OBJECT AND ITSELF.
C. LOOK UP BETWEEN A CUSTOM OBJECT AND IT SELF.
D. A MASTER-DETAIL RELATIONSHIP BETWEEN TWO CUSTOM OBJECTS.

44
Q

IN WHICH ORDER ARE RULES PROCESSED IN SALESFORCE?

A. AUTO-RESPONSE RULES&raquo_space; VALIDATION RULES&raquo_space; WORKFLOW RULES (WITH IMMEDIATE ACTIONS)&raquo_space; ASSIGNMENT RULES&raquo_space; ESCALATION RULES
B. ASSIGNMENT RULES&raquo_space; AUTO-RESPONSE RULES&raquo_space; VALIDATION RULES&raquo_space; WORKFLOW RULES (WITH IMMEDIATE ACTIONS)&raquo_space; ESCALATION RULES
C. VALIDATION RULES&raquo_space; ASSIGNMENT RULES&raquo_space; AUTO-RESPONSE RULES&raquo_space; WORKFLOW RULES (WITH IMMEDIATE ACTIONS)&raquo_space; ESCALATION RULES
D. ASSIGNMENT RULES&raquo_space; VALIDATION RULES&raquo_space; AUTO-RESPONSE RULES&raquo_space; WORKFLOW RULES (WITH IMMEDIATE ACTIONS)&raquo_space; ESCALATION RULES

A

C. VALIDATION RULES&raquo_space; ASSIGNMENT RULES&raquo_space; AUTO-RESPONSE RULES&raquo_space; WORKFLOW RULES (WITH IMMEDIATE ACTIONS)&raquo_space; ESCALATION RULES

45
Q

PERMISSIONS ARE ORGANISED BY ASSIGNED APPS, OBJECT AND TABS, APP PERMISSIONS, APPEX CLASS ACCESS, VISUAL FORCE PAGE ACCESS, SYSTEM PERMISSIONS, DESKTOP CLIENT ACCESS, LOGIN HOURS, LOGIN IP RANGES AND SERVICE PROVIDERS. WHERE WILL YOU GO IF YOU WANT TO HIDE THE ACCOUNTS FROM A CERTAIN USER PROFILE AND THEN ENABLE CONTENT USERS ASSIGNED TO THE SAME PROFILE TO DELIVER UPLOADED FILES AND PERSONAL CONTENT?
Choose 2 answers.

A. ASSIGNED APPS
B. OBJECT AND TABS
C. SYSTEM PERMISSIONS
D. APP PERMISSIONS

A

B. OBJECT AND TABS

D. APP PERMISSIONS

46
Q

WHAT ARE THE CAPABILITIES AND IMPLICATIONS OF THE SALES PROCESS?
Choose 2 answers.

A. IT DETAILS THE VARIOUS STAGES DIFFERENT KINDS OPPORTUNITIES FOLLOW THROUGH THE SALES CYCLE.
B. IT CAN ROUTE AN OPPORTUNITY TO THE RIGHT SALES PERSON OR TEAM TO ENHANCE THE CHANCES OF CLOSING A BUSINESS.
C. IT SETS THE BASIS IN FORECASTING FUTURE REVENUE.
D. IT ALLOWS YOU TO SEE SIMILAR OPPORTUNITIES WHICH COULD PROVIDE RELEVANT INFORMATION TO WIN AN OPPORTUNITY.

A

A. IT DETAILS THE VARIOUS STAGES DIFFERENT KINDS OPPORTUNITIES FOLLOW THROUGH THE SALES CYCLE.
C. IT SETS THE BASIS IN FORECASTING FUTURE REVENUE.

47
Q

CHOOSE THE OBJECTS WHERE YOU CAN ENABLE FIELD HISTORY TRACKING.
Choose 3 answers.

A. ACCOUNTS, CONTACTS, LEADS
B. SERVICE CONTRACTS, CONTRACT LINE ITEMS, CONTRACTS
C. QUOTES, QUOTES LINE ITEMS
D. CASES, SOLUTIONS, ENTITLEMENTS

A

A. ACCOUNTS, CONTACTS, LEADS
B. SERVICE CONTRACTS, CONTRACT LINE ITEMS, CONTRACTS
D. CASES, SOLUTIONS, ENTITLEMENTS

48
Q

WHICH IS TRUE ABOUT FIELD DEPENDENCIES?

A. DELETING THE DEPENDENCY REMOVES THE LOGIC THAT DEFINES HOW THE VALUES OF THE PICKLIST DEPEND ON THE CONTROLLING FIELD AND RESETS THE VALUES OF THE DEPENDENT FIELD IN AFFECTED RECORDS
B.A MULTI-SELECT PICKLIST CAN BE A DEPENDENT FIELD.
C. ALL STANDARD AND CUSTOM FIELDS CAN BE CONTROLLING FIELDS.
D. SOME STANDARD FIELDS CAN BE USED AS DEPENDENT FIELDS

A

B.A MULTI-SELECT PICKLIST CAN BE A DEPENDENT FIELD.

49
Q

WHERE CAN YOU LAUNCH THE NEW CUSTOM OBJECT TAB?
Choose 2 answers.

A. AT THE CUSTOM TABS PAGE
B . AT THE QUICK CREATE SECTION OF THE SIDE BAR. C. AFTER SAVING A CUSTOM OBJECT.
D. AFTER SAVING A VISUAL FORCE PAGE.

A

A. ATTHE CUSTOM TABS PAGE

C. AFTER SAVING A CUSTOM OBJECT.

50
Q

WORKFLOW RULES IN SALESFORCE CRM AUTOMATE WHICH TYPES OF ACTIONS?

A. OUTBOUND MESSAGES, FIELD UPDATES, TIME TRIGGERS, EMAIL ALERTS
B. OUTBOUND MESSAGES, FIELD UPDATES, TASKS, EMAIL ALERTS
C. OUTBOUND CALLS, FIELD LEVEL SECURITY, ACTIVITIES, EMAIL TEMPLATES
D. OUTBOUND ALERTS, FIELD UPDATES, TASKS, EMAIL MESSAGES

A

B. OUTBOUND MESSAGES, FIELD UPDATES, TASKS, EMAIL ALERTS

51
Q

WHEN DO YOU CREATE A DATA VALIDATION RULE?
Choose 2 answers.

A. A SYSTEM ADMINISTRATOR WANTS TO MANUALLY CHECK WEB TO LEAD WITH CERTAIN TYPE OF INPUTS.
B. YOU WANT TO UPDATE A FIELD WITH A CERTAIN VALUE WHEN ONE FIELD’S VALUE MEETS THE VALIDATION FORMULA.
C. A CEO WANTS TO BE NOTIFIED VIA EMAILS WHENEVER A RECORD IS CREATED THAT MEETS CERTAIN REQUIREMENTS.
D. YOU DON’T WANT USERS TO ENTER UNWANTED WORDS IN A FIELD.

A

A. A SYSTEM ADMINISTRATOR WANTS TO MANUALLY CHECK WEB TO LEAD WITH CERTAIN TYPE OF INPUTS.
D. YOU DON’T WANT USERS TO ENTER UNWANTED WORDS IN A FIELD.

52
Q

BOB SET UP A LIBRARY TO STORE ALL HIS TEAM FILES. HE ADDED ALL OF HIS DIRECT REPORTS AS MEMBERS OF THAT LIBRARY, INCLUDING JOHN. HE THEN STARTED TO UPLOAD TEAM FILES. ALL THE OTHER TEAM MEMBERS EXCEPT JOHN ARE ABLE TO VIEW THE UPLOADED FILES. WHAT COULD BE THE PROBLEM?

A. BOB’S USER ROLE IS NOT ABOVE THAT OF JOHN’S IN THE ROLE HIERARCHY.
B. JOHN HAS NO READ PERMISSION TO DOCUMENTS.
C. JOHN ACCESS TO THE FILES TAB.
D. JOHN IS NOT A SALESFORCE CRM CONTENT USER.

A

D. JOHN IS NOT A SALESFORCE CRM CONTENT USER

53
Q

WHAT ARE THE WAYS TO CREATE A NEW USER RECORD?
Choose 2 answers.
A. USING INSERT IN DATA LOADER.
B. CLONE EXISTING USER RECORD FROM THE DETAIL PAGE.
C. ADD MULTIPLE USERS OPTION AT THE USERS PAGE.
D. USER IMPORT WIZARD.

A

A. USING INSERT IN DATA LOADER.

C. ADD MULTIPLE USERS OPTION AT THE USERS PAGE

54
Q

CHOOSE THE CORRECT STATEMENTS ABOUT HOLIDAYS IN SALESFORCE CRM.
Choose 2 answers.

A. HOLIDAYS THAT ARE NOT ASSOCIATED TO ANY BUSINESS HOURS WILL APPLY TO THE WHOLE ORGANISATION.
B. HOLIDAYS ENABLE YOU TO SPECIFY THE DATES AND TIMES AT WHICH YOUR CUSTOMER SUPPORT TEAM IS UNAVAILABLE.
C. YOU CAN ONLY DELETE A HOLIDAY THAT IS NOT ASSOCIATED WITH ANY BUSINESS HOURS.
D. DURING HOLIDAYS, ACCESS TO SALESFORCE CRM IS RESTRICTED

A

B. HOLIDAYS ENABLE YOU TO SPECIFY THE DATES AND TIMES AT WHICHYOUR CUSTOMER SUPPORT TEAM IS UNAVAILABLE.
C. YOU CAN ONLY DELETE A HOLIDAY THAT IS NOT ASSOCIATED WITH ANY BUSINESS HOURS

55
Q

WHO CAN CREATE A NEW CAMPAIGN IN SALESFORCE CRM?

A. PENNY WHO HAS A MARKETING USER PROFILE ALTHOUGH THEIR SYSTEM ADMINISTRATOR UNCHECKED THE MARKETING USER CHECKBOX IN HER USER RECORD.
B. SHELDON WHO IS A MARKETING EXECUTIVE, HE HAS A CREATE PERMISSION ON CAMPAIGNS AND IS SET TO BE A MARKETING USER.
C. LEONARD, A SYSTEM ADMINISTRATOR WHO IS NOT A MARKETING USER.
D. RA J HAS A SOLUTION MANAGER PROFILE AND IS SET TO BE A MARKETING USER.

A

B. SHELDON WHO IS A MARKETING EXECUTIVE, HE HAS A CREATE PERMISSION ON CAMPAIGNS AND IS SET TO BE A MARKETING USER

56
Q

WHERE CAN YOU VIEW ACTIVITIES?
Choose 3 answers.

A. HOME TAB
B. ACTIVITY TAB
C. ACTIVITY LIST VIEWS
D. CONSOLE

A

A. HOME TAB
C. ACTIVITY LIST VIEWS
D. CONSOLE

57
Q

WHICH OF THE FOLLOWING SCENARIO WILL TRIGGER CASE AUTO-RESPONSE RULES?
Choose 2 answers.

A. A CUSTOMER REPLIED TO A SUPPORT REP’S EMAIL.
B. A CASE IS CREATED FROM A WEB-TO-CASE FORM.
C. A CUSTOMER SUBMITTED A CASE FROM THE SELF-SERVICE PORTAL.
D. A CASE IS CREATED BY THE SUPPORT REP DURING A CUSTOMER CALL

A

B. A CASE IS CREATED FROM A WEB-TO-CASE FORM.

C. A CUSTOMER SUBMITTED A CASE FROM THE SELF-SERVICE PORTAL.

58
Q

JOE SEES THE EVENT DETAILS IN SINGLE-USER CALENDAR VIEW BUT HE ONLY SEE BLUE BARS ON MULTI-USER CALENDAR VIEW. WHICH OF THE FOLLOWING STATEMENTS IS TRUE?

A. THIS COULD BE AN ISSUE WITH THE BROWSER.
B. HIS EVENTS FALL OUTSIDE HIS BUSINESS HOURS.
C. HE NEEDS TO ASK THE SYSTEM ADMINISTRATOR TO ENABLE SHOW EVENT DETAILS ON MULTI-USER CALENDAR VIEW.
D. THOSE ARE PRIVATE EVENTS WHICH DO NOT APPEAR ON MULTI-USER VIEW.

A

C. HE NEEDS TO ASK THE SYSTEM ADMINISTRATOR TO ENABLE SHOW EVENT DETAILS ON MULTI-USER CALENDAR VIEW.

59
Q

HOW IS ACCESS GRANTED THROUGH THE ROLE HIERARCHY?
A. IF THE ORGANISATIONAL DEFAULT PERMITS VIEW OF A CERTAIN RECORD TO ALL USERS, A ROLE HIERARCHY CAN BE SET UP TO RESTRICT VIEW TO SOME USERS OR GROUP OF USERS.
B. IF THE ORGANISATIONAL DEFAULT RESTRICTS VIEW OF A CERTAIN RECORD TO SOME USERS, A ROLE HIERARCHY CAN BE SET UP TO OPEN ACCESS TO THEM.
C. IF A FIELD IS HIDDEN TO A MANAGER PROFILE USING FIELD LEVEL SECURITY (FLS), A ROLE HIERARCHY CAN BE SET UP TO OPEN VISIBILITY OF THE SAID FIELD TO THE USERS WITH MANAGER PROFILE.
D. IF A FIELD IS HIDDEN IN THE PAGE LAYOUT OF THE MANAGER PROFILE, A ROLE HIERARCHY CAN BE USED TO OPEN VISIBILITY OF THE SAID FIELD TO THE USERS WITH MANAGER PROFILE.

A

B. IF THE ORGANISATIONAL DEFAULT RESTRICTS VIEW OF A CERTAIN RECORD TO SOME USERS, A ROLE HIERARCHY CAN BE SET UP TO OPEN ACCESS TO THEM

60
Q

CHOOSE THE RULE THAT VALIDATES THAT THE ACCOUNT BILLING ZIP/POSTAL CODE IS IN 99999 OR 99999-9999 FORMAT IF BILLING COUNTRY IS USA OR US.

A. AND ( OR ( BILLINGCOUNTRY = “USA”, BILLINGCOUNTRY = “US”), NOT (
REGEX (BILLINGPOSTALCODE, “\D{5}(-\D{4})?”) ))
B. OR ( AND (BILLINGCOUNTRY = “USA”, BILLINGCOUNTRY = “US”), NOT (
REGEX (BILLINGPOSTALCODE, “\D{5}(-\D{4})?”) ))
C. AND( OR (BILLINGCOUNTRY = “USA”, BILLINGCOUNTRY = “US”), BUT (REGEX (BILLINGPOSTALCODE, “\D{5}(-\D{4})?”) ))
D. IF ( AND ( OR (BILLINGCOUNTRY = “USA”, BILLINGCOUNTRY = “US”), NOT(
REGEX (BILLINGPOSTALCODE, “\D{5}(-\D{4})?”) )))

A

A. AND ( OR ( BILLINGCOUNTRY = “USA”, BILLINGCOUNTRY = “US”), NOT (
REGEX (BILLINGPOSTALCODE, “\D{5}(-\D{4})?”) ))

61
Q

WHICH APPROVAL PROCESS WIZARD IS CONSISTS OF A SETUP WIZARD THAT ALLOWS YOU TO DEFINE YOUR PROCESS AND ANOTHER SETUP WIZARD THAT ALLOWS YOU TO DEFINE EACH STEP IN THE PROCESS?

A. EASY START WIZARD
B. JUMP START WIZARD
C. STARTUP WIZARD
D. STANDARD WIZARD

A

D. STANDARD WIZARD

62
Q

A TELECOM COMPANY IS IMPLEMENTING SALESFORCE IN ITS SERVICE AND SUPPORT DEPARTMENT. THEY WANT TO RECEIVE EMAILS IN SALESFORCE SO THAT A CASE WILL BE CREATED FOR NEW INCOMING EMAILS. THEY ALSO WANT TO SET IT SO THAT IF AN EMAIL CONTAINS WORDS SUCH AS “FRUSTRATED”, “AGGRAVATED” AND THE LIKES WILL AUTOMATICALLY BE ROUTED TO THE TIER 2 SUPPORT. WHAT CASE MANAGEMENT FEATURES WILL HAVE TO BE USED IN ORDER TO SATISFY THE ABOVE REQUIREMENTS?
Choose 2 answers.

A. CASE ESCALATION RULES.
B. EMAIL TO SALESFORCE.
C. EMAIL TO CASE.
D. CASE ASSIGNMENT RULES.

A

C. EMAIL TO CASE.

D. CASE ASSIGNMENT RULES.

63
Q

WHICH IS NOT CORRECT ABOUT VALIDATION RULES?
Choose 2 answers.

A. VALIDATION FORMULAS CAN REFERENCE CAMPAIGN STATISTIC FIELDS, INCLUDING STATISTICS FOR INDIVIDUAL CAMPAIGNS AND CAMPAIGN HIERARCHIES.
B. IF VALIDATION RULES EXIST FOR ACTIVITIES AND YOU CREATE AN ACTIVITY DURING LEAD CONVERSION, THE LEAD CONVERTS BUT A TASK ISN’T CREATED.
C. WHEN DEFINING VALIDATION RULES, YOU CAN SET THE ERROR LOCATION TO TOP OF PAGE OR FIELD.
D. A VALIDATION FORMULA MUST ALWAYS START WITH A CONDITIONAL IF STATEMENT TO DEFINE THE KIND OF DATA BEING FILTERED.

A

A. VALIDATION FORMULAS CAN REFERENCE CAMPAIGN STATISTIC FIELDS, INCLUDING STATISTICS FOR INDIVIDUAL CAMPAIGNS AND CAMPAIGN HIERARCHIES.
D. A VALIDATION FORMULA MUST ALWAYS START WITH A CONDITIONAL IF STATEMENT TO DEFINE THE KIND OF DATA BEING FILTERED.

64
Q

WHICH IS TRUE ABOUT ALL DAY AND MULTI-DAY EVENTS?
A. YOU CAN CREATE A RECURRING ALL DAY EVENT BUT NOT A RECURRING MULTI-DAY EVENT.
B. AN ALL DAY EVENT CAN BE PART OF A MULTI-DAY EVENT.
C. A MULTI-DAY EVENT IS A RECURRING EVENT INCLUDING AN OCCURRENCE LESS THAN24 HOURS LONG. D. THERE IS NO MULTI-DAY EVENT IN SALESFORCE.
E. WHEN YOU SET AN ALL DAY EVENT TO RECUR YOU COME UP WITH A MULTI-DAY EVENT

A

A. YOU CAN CREATE A RECURRING ALL DAY EVENT BUT NOT A RECURRING MULTI-DAY EVENT

65
Q

WHICH ARE NOT LIMITATIONS TO TIME TRIGGERS IN WORKFLOW RULES?
Choose 2 answers.

A. SALESFORCE LIMITS THE NUMBER OF TIME TRIGGERS AN ORGANISATION CAN EXECUTE PER HOUR TO 500 FOR ENTERPRISE EDITION.
B. YOU CAN’T DELETE A RECORD THAT HAS A PENDING ACTION.
C. YOU CAN’T ADD OR REMOVE TIME TRIGGERS IF THE WORKFLOW RULE IS ACTIVE.
D. SALESFORCE WILL NEVER EXECUTE ANY TIME TRIGGER ACTION BEYOND THE 500 PER HOUR LIMIT FOR ENTERPRISE EDITION.

A

B. YOU CAN’T DELETE A RECORD THAT HAS A PENDING ACTION.

D. SALESFORCE WILL NEVER EXECUTE ANY TIME TRIGGER ACTION BEYOND THE 500 PER HOUR LIMIT FOR ENTERPRISE EDITION.

66
Q

WHAT INFORMATION IS ALWAYS INCLUDED IN THE COMPANY PROFILE?
Choose 2 answers.

A. PRIMARY CONTACT
B. DEFAULT LANGUAGE
C. ADDRESS
D. USER AND FEATURE LICENSES

A

B. DEFAULT LANGUAGE

D. USER AND FEATURE LICENSES

67
Q

WHICH EXTRA STEP HAS TO BE DONE WHEN YOU INVITE A USER TO AN EVENT IN SALESFORCE CRM IF THAT USER HAS A DIFFERENT TIME ZONE?

A. THERE IS NO EXTRA STEP BECAUSE SALESFORCE AUTOMATICALLY CONVERTS THE USERS AVAILABLE AND BUSY TIMES INTO YOUR TIME ZONE.
B . YOU HAVE TO CONVERT THE TIME ZONE IN A DROP IN THE TIMEZONE PICK LIST TO MATCH THAT OF YOURS.
C. IF YOU ARE INVITING MULTIPLE USERS FROM MANY DIFFERENT TIME ZONES YOU NEED TO SET THE DEFAULT TIME ZONE FIRST
D. YOU CAN’T INVITE A USER FROMA DIFFERENT TIME ZONE. YOU MUST SET ALL USERS TO HAVE SIMILAR TIME ZONE BEFORE YOU CAN SEND AN INVITE

A

A. THERE IS NO EXTRA STEP BECAUSE SALESFORCE AUTOMATICALLY CONVERTS THE USERS AVAILABLE AND BUSY TIMES INTO YOUR TIME ZONE.

SFDC Admin Certificate Unofficial Study Guide (7 decks)

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