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SFDC Admin Certificate Unofficial Study Guide > Deck 5 > Flashcards

Deck 5 Flashcards

1
Q

YOU MUST BE A USER OF SALESFORCE.COM IN ORDER TO RECEIVE AN EMAIL NOTIFICATION IN THE CASE ESCALATION PROCESS

A. TRUE
B. FALSE

A

B. FALSE

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2
Q

IF A LEAD IS CONVERTED WITHOUT A VALUE IN THE COMPANY FIELD, WHAT HAPPENS?

A. A BUSINESS ACCOUNT IS CREATED
B. A PERSON ACCOUNT IS CREATED
C. YOU WILL BE PROMPTED TO DECIDE WHETHER TO CREATE A PERSON OR A BUSINESS ACCOUNT
D. NOTHING

A

B. A PERSON ACCOUNT IS CREATED

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3
Q

WHICH OF THE FOLLOWING BEST DESCRIBES THE OPPORTUNITY STAGE HISTORY RELATED LIST?

A. BY DEFAULT THE LIST SHOWS ALL CHANGES MADE ON THE OPPORTUNITY RECORD
B. THE LIST TRACKS STAGE, AMOUNT, PROBABILITY, AND CLOSE DATE CHANGES
C. THE LIST CAN BE CUSTOMISED TO SHOW CHANGES TO SPECIFIC FIELDS ON THE OPPORTUNITY
D. NONE OF THE ABOVE

A

B. THE LIST TRACKS STAGE, AMOUNT, PROBABILITY, AND CLOSE DATE CHANGES

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4
Q

AN APPROVAL PROCESS BEGINS WHEN A RECORD IS:

A. CREATED
B. SAVED
C. EDITED
D. SUBMITTED FOR APPROVAL

A

D. SUBMITTED FOR APPROVAL

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5
Q

TIME BASED WORKFLOW CAN BE TRIGGERED EVERY TIME A RECORD IS CREATED OR EDITED

A. TRUE
B. FALSE

A

B. FALSE

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6
Q

WHEN YOU ADD A CUSTOM OBJECT TAB, ALL OF THE FOLLOWING WILL BE ACCESSIBLE WITH THE OBJECT EXCEPT

A. RECENT ITEMS
B. SIDEBAR SEARCH
C. ADDED TO NEW LINK/CREATE NEW OBJECT DROP DOWN
D. CUSTOM OBJECT REPORTS

A

D. CUSTOM OBJECT REPORTS

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7
Q

WHEN YOU DELETE A LEAD FROM A CAMPAIGN, IT DELETES THE LEAD RECORD ITSELF.

A. TRUE
B. FALSE

A

B. FALSE

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8
Q

WHICH OF THE FOLLOWING SF APPLICATIONS ENABLES ORGANISATIONS TO SPEED AND STREAMLINE ALL PHASES OF SALES?

A. SF IDEAS
B. SF CONTENT
C. SF AUTOMATION
D. SF CUSTOMER SERVICE AND SUPPORT

A

C. SF AUTOMATION

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9
Q

ALL OF THE FOLLOWING OBJECTS MAY HAVE A QUEUE EXCEPT

A. ACCOUNTS
B. CASES
C. LEADS
D. CUSTOM OBJECTS

A

A. ACCOUNTS

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10
Q

YOU CAN USE STANDARD REPORTS WHEN CREATING DASHBOARDS

A. TRUE
B. FALSE

A

B. FALSE

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11
Q

CASE ESCALATION RULES TRIGGERED ON THE LAST MODIFICATION WILL BE RESET EACH TIME A USER DOES WHICH OF THE FOLLOWING ACTIONS?

A. READS THE CASE
B. ADDS A RELATED COMMENT TO THE CASE
C. ADDS AN ACTIVITY OR SENDS AN EMAIL FROM THE CASE RECORD 
D. EDITS THE CASE
E. ALL OF THEABOVE
A

D. EDITS THE CASE

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12
Q

WHO CAN SELECT THE “SHARING” BUTTON ON ACCOUNT AND OPPORTUNITY RECORDS?

A. THE RECORD OWNER, SYSTEM ADMINISTRATOR, AND A USER SHARED TO THE RECORD
B. THE RECORD OWNER, A USER SHARED TO THE RECORD, AND ANY USER ABOVE THE RECORD OWNER IN THE ROLE HIERARCHY
C. THE RECORD OWNER, A USER ABOVE THE RECORD OWNER, AND THE SYSTEM ADMINISTRATOR
D. THE RECORD OWNER AND SYSTEM ADMINISTRATOR

A

C. THE RECORD OWNER, A USER ABOVE THE RECORD OWNER, AND THE SYSTEM ADMINISTRATOR

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13
Q

WHICH OF THE FOLLOWING COMPONENTS IS THE CENTRAL REPOSITORY TO MANAGE ALL PRESENTATIONS, COLLATERAL AND DOCUMENTS?

A. ACCOUNTS AND CONTACTS
B. CONTENT LIBRARY
C. REAL-TIME ANALYTICS
D. PARTNER

A

B. CONTENT LIBRARY

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14
Q

YOU ARE WORKING WITH A PROFESSIONAL EDITION ORGANISATION. THEY WISH TO INSTALL THE EXPENSE TRACKER, WHICH REQUIRES THE USE OF 4 CUSTOM TABS, 3 CUSTOM OBJECTS, AND ONE CUSTOM APP. IF THE COMPANY IS ALREADY USING 4 APPLICATIONS, 36 CUSTOM OBJECTS, AND 7 CUSTOM TABS, WHAT WILL HAPPEN WHEN THEY TRY TO INSTALL EXPENSE TRACKER?
A. THEY WILL NOT BE ABLE TO COMPLETE THE INSTALLATION PROCESS AS THEY HAVE REACHED THE MAXIMUM NUMBER OF CUSTOM TABS
B. THEY WILL NOT BE ABLE TO COMPLETE THE INSTALLATION PROCESS AS THEY HAVE REACHED THE MAXIMUM NUMBER OF CUSTOM OBJECTS
C. THE INSTALLATION WILL SUCCEED
D. THE INSTALLATION WILL SUCCEED, BUT ONLY THE REPORTS

A

A. THEY WILL NOT BE ABLE TO COMPLETE THE INSTALLATION PROCESS AS THEY HAVE REACHED THE MAXIMUM NUMBER OF CUSTOM TABS

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15
Q

WHAT TYPE OF REPORT CANNOT BE USED TO RUN A DASHBOARD REPORT?

A. TABULAR
B. MATRIX
C. SUMMARY
D. NONE OF THE ABOVE

A

A. TABLUAR

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16
Q

YOUR ORGANISATION IS A US-BASED COMPANY WITH A DEFAULT CURRENCY OF US DOLLARS. AS A SALES REP, YOUR PERSONAL CURRENCY IS SET TO BRITISH POUNDS. YOU CREATE AN OPPORTUNITY WITH A CURRENCY IN BRITISH POUNDS. THE ADMINISTRATOR UPDATES THE CURRENCY CONVERSION RATES. WHICH OF THE FOLLOWING BEST DESCRIBES WHAT HAPPENS TO THE AMOUNT OF YOUR BRITISH-POUND-BASED OPPORTUNITY?

A. THE OVERALL OPPORTUNITY AMOUNT DOES NOT CHANGE BUT THE CONVERTED AMOUNT IN A REPORT DOES
B. THE OVERALL OPPORTUNITY AMOUNT AND CONVERTED AMOUNT IN A REPORT CHANGES
C. ONLY NEWLY CREATED OPPORTUNITIES REFLECT THE CHANGE
D. ONLY HISTORICALLY CREATED OPPORTUNITIES REFLECT THE CHANGE

A

A. THE OVERALL OPPORTUNITY AMOUNT DOES NOT CHANGE BUT THE CONVERTED AMOUNT IN A REPORT DOES

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17
Q

CUSTOM LINKS CAN BE USED FOR THE FOLLOWING:

A. LAUNCHING AN EXTERNAL URL
B. RUNNING AN S CONTROL
C. RUNNING A REPORT
D. ALL OF THE ABOVE

A

D. ALL OF THE ABOVE

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18
Q

IT IS POSSIBLE TO SHARE A CUSTOM OBJECT RECORD MANUALLY

A. TRUE
B. FALSE

A

A. TRUE

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19
Q

YOU CAN CUSTOMISE THE OPPORTUNITY STAGE HISTORY RELATED LIST ON AN OPPORTUNITY PAGE LAYOUT.

A. TRUE
B. FALSE

A

B. FALSE

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20
Q

IT IS POSSIBLE TO VIEW A FORECAST BASED ON ALL OF THE FOLLOWING EXCEPT:

A. TERRITORY
B. PRODUCT FAMILY
C. DATE RANGE
D. SALES TEAM

A

D. SALES TEAM

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21
Q

WHICH OF THE FOLLOWING DOES A PROFILE CONTROL?
A. USERNAME AND PASSWORD
B. ROLE LEVEL ACCESS
C. READ, CREATE, EDIT, AND DELETE PERMISSIONS
D. SHARING RULES

A

C. READ, CREATE, EDIT AND DELETE PERMISSIONS

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22
Q

IF A LEAD WITH A SINGLE MARKETING CAMPAIGN IS CONVERTED, THE CAMPAIGN INFORMATION WILL MAP TO THE NEWLY CREATED CONTACT AND OPPORTUNITY RECORD AUTOMATICALLY.

A. TRUE
B. FALSE

A

A. TRUE

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23
Q

WHEN A MANAGER OVERRIDES A SUBORDINATE’S FORECAST, THE SUBORDINATE CAN SEE THE MANAGER’S OVERRIDE

A. TRUE
B. FALSE

A

A. TRUE

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24
Q

RELATED LISTS DISPLAY THE MANY SIDE OF A ONE-TO-MANY RELATIONSHIP

A. TRUE
B. FALSE

A

A. TRUE

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25
Q

CASE ASSIGNMENT RULES A RE BASED ON ELAPSED TIME

A. TRUE
B. FALSE

A

B. FALSE

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26
Q

WHICH OF THE FOLLOWING ARE TRUE ABOUT MASTER/DETAIL RELATIONSHIPS IN CUSTOM OBJECTS?
Choose 2 Answers

A. SHARING IS INHERITED FROM PARENT
B. CHILD NEEDS TO BE MANUALLY DELETED WHEN PARENT IS DELETED
C. ONLY CHILD FIELDS ARE AVAILABLE FOR REPORTING
D. LOOKUP FIELD IN CHILD IS REQUIRED

A

A. SHARING IS INHERITED FROM PARENT

D. LOOKUP FIELD IN CHILD IS REQUIRED

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27
Q

WHEN TEST DRIVING AN APPLICATION ON THE APP EXCHANGE DIRECTORY, IT IS NOT POSSIBLE TO VIEW THE S CONTROL CONFIGURATIONS OF THAT APPLICATION

A. TRUE
B. FALSE

A

B. FALSE

28
Q

VALIDATION RULES MAY EVALUATE AN OPPORTUNITY LINE ITEM AGAINST THE OPPORTUNITY IT’S ASSOCIATED WITH

A. TRUE
B. FALSE

A

A. TRUE

29
Q

AN S-CONTROL MAY BE ALL OF THE FOLLOWING EXCEPT:

A. HTML
B. XML
C. URL
D. SNIPPET

A

B. XML

30
Q

IF A PROFILE DOES NOT HAVE ACCESS TO AN APPLICATION, THAT PROFILE WILL ALSO NOT HAVE ACCESS TO THE TABS AND OBJECTS OF THAT APPLICATION

A. TRUE
B. FALSE

A

B. FALSE

31
Q

WHICH TYPE OF FIELD CANNOT BE UNIVERSALLY REQUIRED?

A. LOOKUP
B. TEXT
C. EMAIL
D. NUMBER

A

A. LOOKUP

32
Q

CUSTOM WEB TAB MAY CONSIST OF ALL THE FOLLOWING EXCEPT:

A. A URL
B. A URL THAT PASSES SALESFORCE.COM DATA LIKE AN ORGANISATION’S NAME
C. AN S-CONTROL
D. AN S-CONTROL SNIPPET

A

B. A URL THAT PASSES SALESFORCE.COM DATA LIKE AN ORGANISATION’S NAME

33
Q

CUSTOM LEAD FIELDS CAN BE MAPPED TO WHICH SETS OF OBJECTS IN SALESFORCE.COM?

A. ACCOUNT, CONTACT, OPPORTUNITY, OR CAMPAIGNS
B. ACCOUNT, CONTACT, OR OPPORTUNITY
C. ACCOUNT OR CONTA CT ONLY
D. CONTACT OR OPPORTUNITY ONLY

A

B. ACCOUNT, CONTACT OR OPPORTUNITY

34
Q

YOU CAN MAP A CUSTOM LEAD FIELD TO ONLY ONE OF THE FOLLOWING OBJECTS AT A SINGLE INSTANCE
Select all that apply

A. ACCOUNT
B. CONTACTS
C. CASES
D. OPPORTUNITIES

A

A. ACCOUNT
B. CONTACTS
D. OPPORTUNITIES

35
Q

ONCE A FIELD IS HIDDEN FROM A PROFILE USING ‘FIELD LEVEL SECURITY’, A USER ASSOCIATED TO THAT PROFILE CAN STILL SEE THE FIELD USING THE FOLLOWING:

A. LIST VIEWS
B. REPORTS
C. SEARCH
D. NONE OF THE ABOVE, THE USER CANNOT SEE THE FIELD AT ALL

A

D. NONE OF THE ABOVE, THE USER CANNOT SEE THE FIELD AT ALL

36
Q

IT IS POSSIBLE TO RELATE A PERSON ACCOUNT TO A CONTACT ON A BUSINESS ACCOUNT.

A. TRUE
B. FALSE

A

B. FALSE

37
Q

YOUR CUSTOMER IS USING PROFESSIONAL EDITION. THEY WANT THE ABILITY TO TRIGGER AN EMAIL EVERY TIME AN OPPORTUNITY REACHES 90% AND THE AMOUNT OF THE OPPORTUNITY IS ONE MILLION DOLLARS. WHAT IS THE BEST WAY TO ACCOMPLISH THIS?

A. BIG DEAL ALERT
B. WORKFLOW RULE
C. ESCALATION RULE ENTRY D. ASSIGNMENT RULE ENTRY

A

A. BIG DEAL ALERT

38
Q

HOW IS THE EXPECTED REVENUE CALCULATED FOR AN OPPORTUNITY?

A. AMOUNT MULTIPLIED BY THE TOTAL PRICE OF ALL OPPORTUNITY LINE ITEMS
B. THE SALES PRICE ON ANY LINE ITEM TIMES THE PROBABILITY OF THE OPPORTUNITY
C. OPPORTUNITY AMOUNT MULTIPLIED BY THE PROBABILITY
D. AMOUNT MULTIPLIED BY THE DISCOUNT PERCENT

A

C. OPPORTUNITY AMOUNT MULTIPLIED BY THE PROBABILITY

39
Q

A SYSTEM ADMINISTRATOR WANTS TO RESTRICT THE ABILITY FOR SALES REP USERS TO CREATE NEW RECORDS WITH THE PLATINUM SALES RECORD TYPE. WHAT OPTIONS DOES HE HAVE?

A . TAKE AWAY THE ABILITY FOR THE SALES REP USERS TO CREATE NEW RECORDS
B. UPDATE THE PROFILE TO REMOVE THE PLATINUM SALES RECORD TYPE FROM THE SALES REP USERS
C. MAKE THE RECORD TYPE HIDDEN TO ALL SALES REP USERS AND THEN A SHARING RULE TO SHARE IT TO THOSE THAT NEED IT
D. UPDATE THE ORG WIDE DEFAULTS TO PRIVATE

A

B. UPDATE THE PROFILE TO REMOVE THE PLATINUM SALES RECORD TYPE FROM THE SALES REP USERS

40
Q

WHAT SHOULD A SYSTEM ADMINISTRATOR USE TO DISABLE ACCESS TO A CUSTOM APPLICATION FOR A GROUP OF USERS?

A. PROFILES
B. SHARING RULES
C. WEB TABS
D. PAGELAYOUTS

A

A. PROFILES

41
Q

WHEN CONTROLLING AND DEPENDENT FIELDS ARE AVAILABLE IN CONNECT OFFLINE…

A. YOU WILL BE ABLE TO EDIT ONE, WITH IT AUTOMATICALLY UPDATING THE OTHER
B. THE LOGIC BETWEEN THEM IS NOT AVAILABLE
C. YOU CAN ONLY EDIT THE CONTROLLING FIELD
D. YOU CAN ONLY EDIT THE DEPENDENT FIELD

A

B. THE LOGIC BETWEEN THEM IS NOT AVAILABLE

42
Q

WHICH ITEM CAN TRIGGER WORKFLOW RULES?
Choose 2 answers.

A. CHATTER POSTS
B. CUSTOM OBJECTS
C. USER RECORDS
D. CAMPAIGN MEMBERS

A

B. CUSTOM OBJECTS

D. CAMPAIGN MEMBERS

43
Q

A WORKFLOW RULE CONTAINS AN ACTION THAT SENDS A TASK TO A ROLE CALLED GLOBAL SALES MANAGERS, WHICH INCLUDES MULTIPLE USERS. WHEN THE WORKFLOW RULE IS TRIGGERED, TO WHOM WILL THE TASK BE ASSIGNED?

A. ALL USERS IN THE GLOBAL SALES MANAGERS ROLE.
B. THE OWNER OF THE RECORD THAT TRIGGERED THE WORKFLOW RULE.
C. A SINGLE USER IN THE GLOBAL SALES MANAGERS ROLE.
D. THE DEFAULT WORKFLOW USER.

A

B. THE OWNER OF THE RECORD THAT TRIGGERED THE WORKFLOW RULE.

44
Q

IF AN ADMINISTRATOR WOULD LIKE TO EXPORT A REPORT AND KEEP IT IN THE SAME FORMAT AS THE REPORT IN SALESFORCE, THEY WILL NEED TO:
Choose 2 answers.

A. THERE IS NOT A WAY TO PRESERVE THE FORMAT
B. USE THE PRINTABLE VIEW
C. CONNECT FOR OFFICE.

A

B. USE THE PRINTABLE VIEW

C. CONNECT FOR OFFICE.

45
Q

SALES REPRESENTATIVES AT UNIVERSAL CONTAINERS NEED ASSISTANCE FROM PRODUCT MANAGERS WHEN SELLING CERTAIN PRODUCTS. PRODUCT MANAGERS DO NOT HAVE ACCESS TO OPPORTUNITIES, BUT NEED TO GAIN ACCESS WHEN THEY ARE ASSISTING WITH A SPECIFIC DEAL. HOW CAN A SYSTEM ADMINISTRATOR ACCOMPLISH THIS?

A. NOTIFY THE PRODUCT MANAGER USING OPPORTUNITY UPDATE REMINDERS.
B. ENABLE SALES TEAMS AND ALLOW USERS TO ADD THE PRODUCT MANAGER.
C. USE SIMILAR OPPORTUNITIES TO SHOW OPPORTUNITIES RELATED TO THE PRODUCT MANAGER.
D. ENABLE ACCOUNT TEAMS AND ALLOW USERS TO ADD THE PRODUCT MANAGER.

A

B. ENABLE SALES TEAMS AND ALLOW USERS TO ADD THE PRODUCT MANAGER.

46
Q

AN ADMINISTRATOR WANTS TO SETUP IDEAS AND ANSWERS FOR THEIR ORGANISATION. WHAT CAN THEY USE IN BOTH OF THESE?

A. STATUS
B. COMMUNITY EXPERT
C. CATEGORIES
D. SHARING RULES

A

C. CATEGORIES

47
Q

WHAT IS TRUE ABOUT THE WORKFLOW FEATURE IN SALESFORCE?
Choose 2 answers.

A. WORKFLOW TASKS ARE TRACKED IN THE ACTIVITY HISTORY OF THE RECORD THEY WERE TRIGGERED FROM.
B. WORKFLOW ALERTS ARE NOT TRACKED IN THE ACTIVITY HISTORY.
C. WORKFLOW TASKS ARE NOT TRACKED IN THE ACTIVITY HISTORY OF THE RECORD THEY WERE TRIGGERED FROM.
D. WORKFLOW ALERTS ARE TRACKED IN THE ACTIVITY HISTORY.

A

A. WORKFLOW TASKS ARE TRACKED IN THE ACTIVITY HISTORY OF THE RECORD THEY WERE TRIGGERED FROM.
B. WORKFLOW ALERTS ARE NOT TRACKED IN THE ACTIVITY HISTORY.

48
Q

UNIVERSAL CONTAINERS NEEDS TO TRACK THE MANUFACTURER AND MODEL FOR SPECIFIC CAR COMPANIES. HOW CAN THE SYSTEM ADMINISTRATOR ENSURE THAT THE MANUFACTURER SELECTED INFLUENCES THE VALUES AVAILABLE FOR THE MODEL?

A. CREATE THE MANUFACTURER FIELD AS A DEPENDENT PICKLIST AND THE MODEL AS A CONTROLLING PICKLIST.
B. CREATE A LOOKUP FIELD FROM THE MANUFACTURER OBJECT TO THE MODEL OBJECT.
C. CREATE THE MANUFACTURER FIELD AS A CONTROLLING PICKLIST AND THE MODEL AS A DEPENDENT PICKLIST.
D. CREATE A MULTI-SELECT PICK LIST FIELD THAT INCLUDES BOTH MANUFACTURERS AND MODELS.

A

C. CREATE THE MANUFACTURER FIELD AS A CONTROLLING PICKLIST AND THE MODEL AS A DEPENDENT PICKLIST

49
Q

A SALES REP NEEDS TO CREATE A SCHEDULE FOR HIS OPPORTUNITY PRODUCTS. WHAT TYPES CAN HE CREATE?
Choose 2 answers.

A. FORECAST
B. QUOTA
C. REVENUE
D. PRODUCTS 
E. QUANTITY 
F. QUALITY
A

C. REVENUE

E. QUANTITY

50
Q

AN OPPORTUNITY RECORD, CREATED WITH A CLOSE DATE OF JULY 30, MEETS THE CRITERIA OF A TIME-DEPENDENT WORKFLOW RULE. THE TIME-DEPENDENT ACTION IS SCHEDULED FOR JULY 23. WHAT HAPPENS IF THE OPPORTUNITY IS EDITED BEFORE JULY 23 AND NO LONGER MEETS THE CRITERIA?

A. THE TIME-DEPENDENT ACTION IS PUT ON HOLD.
B. THE TIME-DEPENDENT ACTION WILL EXECUTE ON JULY 23.
C. THE TIME-DEPENDENT ACTION WILL EXECUTE ON JULY 30.
D. THE TIME-DEPENDENT ACTION IS AUTOMATICALLY REMOVED FROM THE QUEUE.

A

D. THE TIME-DEPENDENT ACTION IS AUTOMATICALLY REMOVED FROM THE QUEUE

51
Q

WHICH OF THE FOLLOWING ACTIONS ARE AVAILABLE WHEN CREATING OR USING WORKFLOW?
Choose 3 answers.

A. CREATE A NEW TASK.
B. SEND AN EMAIL ALERT.
C. CREATE A NEW CALENDAR EVENT. 
D. CREATE A NEW RECORD.
E. UPDATE A FIELD VALUE.
A

A. CREATE A NEW TASK.
B. SEND AN EMAIL ALERT.
E. UPDATE A FIELD VALUE

52
Q

AN ADMINISTRATOR CHANGED THE ORGANISATION’S DEFAULT LANGUAGE FROM ENGLISH TO SPANISH. WHAT MUST END USERS DO TO SEE THIS CHANGE?

A. LOGOUT, THEN LOG IN AGAIN.
B. NOTHING—THEY’LL SEE THE APPLICATION IN SPANISH IMMEDIATELY.
C. CHANGE THEIR LANGUAGE PERSONAL PREFERENCE TO SPANISH.
D. REFRESH THEIR BROWSER

A

C. CHANGE THEIR LANGUAGE PERSONAL PREFERENCE TO SPANISH

53
Q

SELECT THE ORDER IN WHICH THE WORKFLOW ACTIONS FIRE IN SALESFORCE.

A. FIELD UPDATES, OUTBOUND MESSAGES, EMAIL ALERTS, TASKS
B. FIELD UPDATES, TASKS, EMAIL ALERTS, OUTBOUND MESSAGES
C. APEX BEFORE TRIGGERS, APEX AFTER TRIGGERS, WORKFLOW RULES
D. EMAIL ALERTS, OUTBOUND MESSAGES, FIELD UPDATES, TASKS

A

C. APEX BEFORE TRIGGERS, APEX AFTER TRIGGERS, WORKFLOW RULES

54
Q

UNLIKE BUSINESS ACCOUNTS, PERSON ACCOUNTS DO NOT HAVE:

A. WORKFLOW CAPABILITIES B. STANDARD FIELDS
C. CONTACT RELATED LIST

A

C. CONTACT RELATED LIST

55
Q

WHICH PROFILE IS A STANDARD PROFILE? SELECT ALL THAT APPLY.
Choose 2 answers.

A. SALES USER
B. MARKETING USER
C. INVOICE MANAGER
D. CONTRACT MANAGER

A

B. MARKETING USER

D. CONTRACT MANAGER

56
Q

WHAT CAPABILITIES DOES A SYSTEM ADMINISTRATOR HAVE FOR TASKS?
Choose 2 answers.

A. RECORD TYPES CAN BE CREATED FOR TASKS
B. TASKS CAN HAVE MULTI DAY EVENTS AND ALL DAY EVENTS
C. SHARING RULES CAN BE USED TO RESTRICT ACCESS TO TASKS
D. FIELD VISIBILITY CAN BE RESTRICTED USING FLS (FIELD LEVEL SECURITY)

A

A. RECORD TYPES CAN BE CREATED FOR TASKS

D. FIELD VISIBILITY CAN BE RESTRICTED USING FLS (FIELD LEVEL SECURITY)

57
Q

TO TRACK REVENUE GAIN OR LOSS BASED ON CURRENCY FLUCTUATIONS, YOU MUST IMPLEMENT WHAT FEATURE?

A. MULTI-CURRENCY
B. SANDBOX
C. TERRITORY MANAGEMENT
D. ADVANCED CURRENCY MANAGEMENT

A

D. ADVANCED CURRENCY MANAGEMENT

58
Q

GAUGE AND METRIC DASHBOARD COMPONENT TYPES ARE BASED ON WHAT FROM A REPORT?

A. CHART
B. GRAND TOTAL
C. AVERAGE
D. SUM

A

B. GRAND TOTAL

59
Q

LEADS CAN BE IMPORTED WITH WHAT KIND OF CURRENCY?

A. ACTIVE OR INACTIVE
B. ACTIVE ONLY
C. INACTIVE ONLY

A

A. ACTIVE OR INACTIVE

60
Q

WHICH OBJECTS INCLUDE DEFAULT BUSINESS PROCESSES?
Choose 4 answers.

A. LEADS
B. OPPORTUNITIES 
C. CAMPAIGNS
D. CASES
E. SOLUTIONS
A

A. LEADS
B. OPPORTUNITIES
D. CASES
E. SOLUTIONS

61
Q

WHAT IS TRUE IF A RECORD IS “LOCKED”?
Choose 2 answers.

A. SALESFORCE PREVENTS THE RECORD OWNER FROM EDITING OR DELETING THE RECORD.
B. USERS MUST HAVE THE “MODIFY ALL” OBJECT-LEVEL PERMISSION FOR THE GIVEN OBJECT, OR THE “MODIFY ALL DATA” PERMISSION, TO EDIT THE LOCKED RECORD.
C. IF THE RECORD IS A CAMPAIGN, YOU CAN NOT ADD CAMPAIGN MEMBERS TO IT PRIOR TO APPROVAL.
D. YOU CAN STILL EDIT THE DEFAULT ACTION FOR INITIAL SUBMISSION AND RECALL ACTIONS

A

A. SALESFORCE PREVENTS THE RECORD OWNER FROM EDITING OR DELETING THE RECORD.
B. USERS MUST HAVE THE “MODIFY ALL” OBJECT-LEVEL PERMISSION FOR THE GIVEN OBJECT, OR THE“MODIFY ALL DATA” PERMISSION, TO EDIT THE LOCKED RECORD.

62
Q

IN WHICH GROUP OF OBJECTS DO YOU SEE THE NEW MEETING REQUEST BUTTON IN THE OPEN ACTIVITIES RELATED LIST?

A. ALL CUSTOM AND STANDARD OBJECTS EXCEPT FOR CASES, QUOTES, IDEAS, PRODUCTS AND PRICE BOOKS.
B. PERSON ACCOUNTS, CONTACTS, LEADS AND CUSTOM OBJECTS.
C. ACCOUNTS, PERSON ACCOUNTS, CONTACTS AND LEADS.
D. ACCOUNTS, PERSON ACCOUNTS, CONTACTS, LEADS AND CUSTOM OBJECTS.
E. PERSON A CCOUNTS, CONTACTS AND LEADS
F. CONTACTSANDLEADS ONLY

A

E. PERSON ACCOUNTS, CONTACTS AND LEADS

63
Q

WHICH ARE TRUE ABOUT STORAGE ALLOCATION IN SALESFORCE CRM?
Choose 3 answers.

A. PERSON ACCOUNTS COUNT AGAINST BOTH ACCOUNT AND CONTACT STORAGE BECAUSE THE API CONSIDERS EACH PERSON ACCOUNT TO CONSIST OF ONE ACCOUNT AS WELL AS ONE CONTACT.
B. ARCHIVED ACTIVITIES COUNT AGAINST STORAGE.
C. SOME DELETED ITEMS STILL COUNTS AGAINST STORAGE.
D. ACTIVE OR ARCHIVED PRODUCTS, PRICE BOOKS, PRICE BOOK ENTRIES, AND ASSETS DO NOT COUNT AGAINST STORAGE.

A

A. PERSON ACCOUNTS COUNT AGAINST BOTH ACCOUNT AND CONTACT STORAGE BECAUSE THE API CONSIDERS EACH PERSON ACCOUNT TO CONSIST OF ONE ACCOUNT AS WELL AS ONE CONTACT.
B. ARCHIVED ACTIVITIES COUNT AGAINST STORAGE.
D. ACTIVE OR ARCHIVED PRODUCTS, PRICE BOOKS, PRICE BOOK ENTRIES, AND ASSETS DO NOT COUNT AGAINST STORAGE.

64
Q

WHICH OBJECTS USE FOLDERS?
Choose 3 answers.

A. EMAILS
B. DOCUMENTS
C. DASHBOARDS
D. REPORTS

A

B. DOCUMENTS
C. DASHBOARDS
D. REPORTS

65
Q

WHICH OF THE FOLLOWING CONDITIONS WILL NOT TRIGGER A VALIDATION RULE?
Choose 2 answers.

A. A USERS UPSERTED A RECORD USING DATA LOADER. A FIELD IN ONE RECORD MEETS THE CRITERIA OF AN ACTIVE VALIDATION RULE.
B. AN ASSIGNMENT RULE CHANGED THE RECORD OWNER TO JOHN SMITH WHERE AN ACTIVE VALIDATION RULE IS SET TO ENSURE THAT HE IS NOT ASSIGNED A RECORD.
C. A WORKFLOW RULE UPDATES A FIELD TO MEET AN ACTIVE VALIDATION RULE CRITERIA.
D. YOU CONVERT A LEAD AND AN ACTIVE VALIDATION RULE THAT DISALLOWS THAT LEAD’S NAME TO BE SAVED

A

B. AN ASSIGNMENT RULE CHANGED THE RECORD OWNER TO JOHN SMITH WHERE AN ACTIVE VALIDATION RULE IS SET TO ENSURE THAT HE IS NOT ASSIGNED A RECORD.
C. A WORKFLOW RULE UPDATES A FIELD TO MEET AN ACTIVE VALIDATION RULE CRITERIA.

SFDC Admin Certificate Unofficial Study Guide (7 decks)

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