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SFDC Admin Certificate Unofficial Study Guide > Deck 1 > Flashcards

Deck 1 Flashcards

1
Q

WHICH OF THE FOLLOWING IS AN EXAMPLE OF ONE-TO-MANY RELATIONSHIPS BETWEEN STANDARD OBJECTS?

A. OPPORTUNITIES TO OPPORTUNITY PRODUCTS
B. ACCOUNTS TO CONTACTS
C. CONTACTS TO TICKETS
D. CONTACTS TO A CCOUNTS

A

B. ACCOUNTS TO CONTACTS

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2
Q

WHEN A USER CHOOSES TO CONVERT A LEAD, WHAT CAN THEY OPTIONALLY CHOOSE TO UPDATE?
Choose 2 answers.

A. AN EXISTING OPPORTUNITY RECORD
B. AN EXISTING A CCOUNT RECORD
C. AN EXISTING CONTACT RECORD
D. AN EXISTING LEAD RECORD

A

B. AN EXISTING ACCOUNT RECORD

C. AN EXISTING CONTACT RECORD

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3
Q

WHICH IS A CAPABILITY OF THE NEW SERVICE CLOUD CONSOLE?
Choose 4 answers.

A. IT PROVIDES DATA VISIBILITY BY COMBINING A LIST VIEW AND RELATED RECORDS ON ONE SCREEN
B. IT ALLOWS AGENTS TO VIEW KEY RECORD INFORMATION IN THE HIGHLIGHTS PANEL
C. IT PRESERVES THE CONTEXT OF CALLS USING PRIMARY TABS AND SUBTABS
D. IT ALLOWS ACCESS TO DATA BY OPENING EACH RECORD IN A NEW WINDOW
E. IT ALLOWS AGENTS TO TAKE NOTES IN AN INTERACTION LOG WHILE ON A CALL

A

A. IT PROVIDES DATA VISIBILITY BY COMBINING A LIST VIEW AND RELATED RECORDS ON ONE SCREEN
B. IT ALLOWS AGENTS TO VIEW KEY RECORD INFORMATION IN THE HIGHLIGHTS PANEL
C. IT PRESERVES THE CONTEXT OF CALLS USING PRIMARY TABS AND SUBTABS
E. IT ALLOWS AGENTS TO TAKE NOTES IN AN INTERA CTION LOG WHILE ON A CALL.

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4
Q

WHAT CAN AN ADMINISTRATOR CUSTOMISE FOR THE SERVICE CLOUD
Choose 3 answers.

A.WHETHER THE RECORD OPENS AS A PRIMARY TAB OR SUBTAB.
B. THE FIELDS DISPLAYED IN THE HIGHLIGHTS PANEL.
C. THE INTERACTION LOG FIELDS DISPLAYED FOR OBJECTS WITHOUT AN ACTIVITY HISTORY RELATED LIST.
D. WHETHER THE SOFTPHONE DISPLAYS IN THE FOOTER OR SIDEBAR.
E. THE OBJECTS DISPLAYED IN THE NAVIGATION TAB.

A

A. WHETHER THE RECORD OPENS AS A PRIMARY TAB OR SUBTAB.
B. THE FIELDS DISPLAYED IN THE HIGHLIGHTS PANEL.
E. THE OBJECTS DISPLAYED IN THE NAVIGATION TAB.

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5
Q

WHAT IS THE MAXIMUM NUMBER OF RECORDS TO BE PRINTED IN THE PRINTABLE VIEW OF A LIST VIEW?

A. 2000
B. 100
C. 1000
D. 200

A

C. 1000

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6
Q

WHICH STEP IS REQUIRED WHEN CONFIGURING THE NEW SALESFORCE FOR OUTLOOK?
Choose 2 answers.

A. ENABLE THE CHATTER FEED SYNC WITH OUTLOOK.
B. SELECT SYNC DIRECTION AND CONFLICT BEHAVIOUR.
C.ASSIGNU SERS AND PROFILES TO A CONFIGURATION.
D. SELECT THE APPROPRIATE CONFIGURATION TEMPLATE.

A

B. SELECT SYNC DIRECTION AND CONFLICT BEHAVIOR. C.ASSIGN USERS AND PROFILES TO A CONFIGURATION.

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7
Q

WHICH TYPE OF FILE IS ACCESSIBLE THROUGH CONTENT?
Choose 2 answers.

A. FILES UPLOADED TO THE DOCUMENTS TAB
B. FILES UPLOADED TO KNOWLEDGE
C. FILESATTACHEDTOA CHATTER PROFILEPOST
D. FILESATTACHEDTOA CHATTER GROUP POST

A

C. FILES ATTACHED TO A CHATTER PROFILE POST

D. FILES ATTACHED TO A CHATTER GROUP POST

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8
Q

WHAT ARE FEATURES OF MOBILE LITE ?
Choose 3 answers.

A. IT IS A FREE VERSION THA T DOES NOT REQUIRE A LICENSE
B. MOBILE LITE IS SUPPORTED FOR PARTNER PORTAL USERS.
C. A SYSTEM ADMINISTRA TOR MUST ENABLE MOBILE LITE IN ORDER FOR USERS TO BE ABLE TO USE IT. D. MOBILE LITE USERS CAN VIEW, CREATE, EDIT, AND DELETE ACCOUNTS, ASSETS, CONTACTS, LEADS, OPPORTUNITIES, EVENTS, TASKS, CASES, AND SOLUTIONS.
E. ADMINISTRATORS MUST ASSIGN USERS TO A MOBILE CONFIGURATION BEFORE IT CAN BE USED BY A USER

A

A. IT IS A FREE VERSION THAT DOES NOT REQUIRE A LICENSE
C. A SYSTEM ADMINISTRATOR MUST ENABLE MOBILE LITE IN ORDER FOR USERS TO BE ABLE TO USE IT.
D. MOBILE LITE USERS CAN VIEW, CREATE, EDIT, AND DELETE ACCOUNTS, ASSETS, CONTACTS, LEADS, OPPORTUNITIES, EVENTS, TASKS, CASES, AND SOLUTIONS

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9
Q

SALES MANAGEMENT WANTS TO STAY INFORMED WHEN BIG OPPORTUNITIES ARE BEING CLOSED. THEY HAVE REQUESTED THAT THEY RECEIVE NOTIFICATIONS WHEN OPPORTUNITIES WITH LARGE AMOUNTS ARE CLOSED. HOW CAN A SYSTEM ADMINISTRATOR ACCOMPLISH THIS?
Choose 2 answers.

A. OPPORTUNITY UPDATE REMINDERS B. VALIDATION RULE
C. BIG DEAL ALERTS
D. WORKFLOW RULE

A

C. BIG DEAL ALERTS

D. WORKFLOW RULE

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10
Q

WHEN YOU TRANSFER OWNERSHIP OF AN ACCOUNT, THE NEW OWNER WILL ALSO GAIN OWNERSHIP OF THE FOLLOWING RECORDS RELATED TO THE TRANSFERRED ACCOUNT AUTOMATICALLY:
Choose 3 answers.

A. ANY NOTES THAT BELONG TO THE EXISTING OWNER.
B. ALL CONTACTS THAT BELONG TO THE EXISTING OWNER.
C. ALL OPPORTUNITIES – OPEN AND CLOSED
D. ALL OPEN ACTIVITIES ASSIGNED TO THE EXISTING OWNER. NOTE THAT COMPLETED ACTIVITIES WILL NOT BE TRANSFERRED.

A

A. ANY NOTES THAT BELONG TO THE EXISTING OWNER.
B. ALL CONTACTS THAT BELONG TO THE EXISTING OWNER.
D. ALL OPEN ACTIVITIES ASSIGNED TO THE EXISTING OWNER. NOTE THAT COMPLETED ACTIVITIES WILL NOT BE TRANSFERRED.

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11
Q

A USER WANTS TO DELETE SOME OLD CASES. WHAT CONSIDERATIONS MUST THE USER TAKE INTO ACCOUNT?
Choose 2 answers.

A. RELATED CASE COMMENTS ARE DELETED
B. RELATED CONTACTS ARE DELETED
C. RELATEDACTIVITIESARE DELETED
D. RELATEDACCOUNTSARE DELETED

A

A. RELATED CASE COMMENTS ARE DELETED

C. RELATED ACTIVITIES ARE DELETED

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12
Q

IF AN ADMINISTRATOR NEEDS TO DISPLAY THE TOTAL OF ALL CLOSED WON OPPORTUNITIES ON THE DETAIL PAGE OF AN ACCOUNT THEY CAN:

A. CREATE A ROLL-UP SUMMARY FIELD TO DISPLAY THE TOTAL
B. CREATE A LOOK-UP FIELD THAT CALCULATES THE SUM
C. CREATE A TEXT SUMMARY FIELD TO REFERENCE THE TOTAL
D. CREATEA SUMMARY

A

A. CREATE A ROLL-UP SUMMARY FIELD TO DISPLAY THE TOTAL

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13
Q

WHAT IS FOUND ON A COMPANY PROFILE?
Choose 5 answers.

A. LANGUAGE, LOCALE, AND TIME ZONE 
B. PROFILES
C. LICENSES
D. STORAGE AND USED SPACE
E. MANAGE CURRENCIES
F. FISCAL YEARS
A 
A. LANGUAGE, LOCALE, AND TIME ZONE 
C. LICENSES
D. STORAGE AND USED SPACE
E. MANAGE CURRENCIES
F. FISCAL YEARS
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14
Q

WILL USERS HAVE TO USE THEIR SECURITY TOKEN WHEN LOGGING IN TO CONNECT FOR OUTLOOK IF THEIR IP RANGE HAS ALREADY BEEN ADDED TO A TRUSTED IP RANGE?

A. YES
B. NO

A

B. NO

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15
Q

A SYSTEM ADMINISTRATOR WANTS TO SCHEDULE A WEEKLY DATA EXPORT. WHAT CAN THEY SELECT TO INCLUDE?
Choose 4 answers.

A. A SPECIFIC OBJECTS DATA
B. THE FOLDER YOU WANT IT EXPORTED TO
C. THE ORGANIZATION’SATTACHMENTS
D. ALL OF THE DATA FOR THE ORGANISATION
E. REPLA CE THE CA RRIAGE RETURNS WITH SPA CES
F. YOU CAN SPECIFY WHO THE EXPORT GETS SENT TO

A

A. A SPECIFIC OBJECTS DATA
C. THE ORGANISATION’S ATTACHMENTS
D. ALL OF THE DATA FOR THE ORGANISATION
E. REPLACE THE CARRIAGE RETURNS WITH SPACES

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16
Q

IF A USER SELECTS THE MANAGE MEMBERS BUTTON ON A CAMPAIGN THEY WILL BE ABLE TO SELECT:
Choose 4 answers.

A. ADD MEMBERS - SEARCH
B. ADD MEMBERS - IMPORT FILE
C. EDIT MEMBERS- SEARCH
D. ADD MEMBER - PROFILE
E. UPDATE & ADD MEMBERS - IMPORT FILE
A

A. ADD MEMBERS - SEARCH
B. ADD MEMBERS - IMPORT FILE
C. EDIT MEMBERS- SEARCH
E. UPDA TE & A DD MEMBERS - IMPORT FILE

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17
Q

AN ADMINISTRATOR CREATED TWO PICKLIST FIELDS: CANDY MANUFACTURER (HERSHEY, MARS) AND CANDY TYPE (SNICKERS, MILKYWAY, REECES PIECES, M&MS). IS IT POSSIBLE TO RELATE THE FIELDS TO GETHER SO THAT THE CANDY MANUFACTURER FIELD COULD IMPACT THE CHOICES LISTED IN THE CANDY TYPE FIELD?

A. YES, THE CANDY MANUFACTURER IS A DEPENDENT PICKLIST, AND THE CANDY TYPE IS A CONTROLLING PICKLIST
B. YES, THE CANDY MANUFACTURER IS A CONTROLLING PICKLIST AND THE CANDY TYPE IS A DEPENDENT PICKLIST
C. YES, THE CANDY MANUFACTURER IS A MASTER AND THE CANDY TYPE IS THE DETAIL
D. NO, BECA USE THEY ARE BOTH CUSTOM FIELDS
E. NO, BECAUSE THEY ARE BOTH PICK FIELDS

A

B. YES, THE CANDY MANUFACTURER IS A CONTROLLING PICKLIST A ND THE CANDY TYPE IS A DEPENDENT PICKLIST

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18
Q

WHICH OF THE FOLLOWING ARE SETTING OPTIONS FOR THE USER INTERFACE?
Choose 4 answers.

A. ENABLE COLLAPSIBLE SECTIONS
B. SHOW QUICK CREATE
C. SHOW CUSTOM SIDEBAR COMPONENTS ON ALL PAGES
D. TRANSFER ALL OPEN OPPORTUNITIES.
E. ENABLE DRAG-AND-DROP SCHEDULING ON LIST VIEWS
F. ENABLE CHATTER

A

A. ENABLE COLLAPSIBLE SECTIONS
B. SHOW QUICK CREATE
C. SHOW CUSTOM SIDEBAR COMPONENTS ON ALL PAGES
E. ENABLE DRAG-AND-DROP SCHEDULING ON LIST VIEWS

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19
Q

AFTER A CUSTOM FISCAL YEAR STRUCTURE IS DEFINED, YOUR COMPANY DECIDES TO USE THE GREGORIAN CALENDAR FOR FISCAL PURPOSES, YOU CAN RETURN TO THE STANDARD FISCAL YEAR CALENDAR?

A. TRUE
B. FALSE

A

B. FALSE

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20
Q

WHICH COMBINATION OF OBJECTS IS AVAILABLE WHEN CREATING A CUSTOM REPORT TYPE FOR CHATTER REPORTS?
Choose 2 answers.

A. OPPORTUNITIES, FOLLOWERS, USER FEED
B. ACCOUNTS, USER FEED, COMMENTS
C. USERS, USER FEED, COMMENTS
D. CHATTER GROUPS, MEMBERS

A

C. USERS, USER FEED, COMMENTS

D. CHATTER GROUPS, MEMBERS

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21
Q

WHICH OF THE FOLLOWING ARE STANDARD SALESFORCE OBJECTS?
Choose 3 answers.

A. CONTRACT
B. OPPORTUNITY PRODUCT 
C. PRICE BOOK
D. TICKET
E. SOLUTION
A

A. CONTRACT
C. PRICE BOOK
E. SOLUTION

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22
Q

WHICH STATEMENT IS TRUE REGARDING CHATTER GROUPS?

A. PRIVATE GROUPS ARE NOT DISPLAYED IN THE GROUPS TAB.
B. PRIVATE GROUP POSTS ARE VISIBLE TO THE OWNER AND ANYONE ABOVE IN THE ROLE HIERARCHY.
C. USERS WITH THE “MANAGE CHATTER GROUPS” PROFILE PERMISSION CAN CREATE GROUPS
D. ANY CHATTER USER CAN CREATE PUBLIC OR PRIVATE GROUPS.

A

D. ANY CHATTER USER CAN CREATE PUBLIC OR PRIVATE GROUPS.

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23
Q

WHICH DATA CAN BE SYNCED USING THE NEW SALESFORCE FOR OUTLOOK?
Choose 3 answers.

A. CUSTOM OBJECTS 
B. EVENTS
C. LEADS
D. CONTACTS
E. TASKS
A

B. EVENTS
D. CONTACTS
E. TASKS

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24
Q

AN ADMIN NEEDS TO SET UP THREE CUSTOM FIELDS: AN AUTO- NUMBER, A PERCENT AND A MULTI-SELECT PICKLIST. IS THIS POSSIBLE?

A. YES
B. NO

A

A. YES

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25
Q

WHAT IS TRUE ABOUT MULTI-DAY EVENTS?
Choose 2 answers.

A. MULTI-DAY EVENTS HAVEA START AND END TIMES
B. MULTI-DAY EVENTS MUSTBEASSIGNED TO ONLY ONE USER
C. THERE IS NOT A CHECKBOX FOR MULTI-DAY EVENTS

A

A. MULTI-DAY EVENTS HAVEA START AND END TIMES

B. MULTI-DAY EVENTS MUST BE ASSIGNED TO ONLY ONE USER (X)

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26
Q

CAMPAIGN INFLUENCES ALLOW USERS TO REPORT ON WHICH USERS INFLUENCED AN OPPORTUNITY.

A. TRUE
B. FALSE

A

B. FALSE

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27
Q

IF A LEADE ASSOCIATED TO A CAMPAIGN IS CONVERTED, WHERE IS THE CAMPAIGN HISTORY TRACKED?
Choose 2 answers.

A. CAMPAIGN SOURCE FIELD ON THE OPPORTUNITY
B. ACTIVITY HISTORY ON THE OPPORTUNITY CAMPAIGN
C. THIS INFORMATION DOES NOT CONVERT OVER
D. CAMPAIGN HISTORY RELATED LIST ON THE CONTACT.

A

A. CAMPAIGN SOURCE FIELD ON THE OPPORTUNITY

D. CAMPAIGN HISTORY RELATED LIST ON THE CONTACT.

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28
Q

WHICH FUNCTIONS ARE AVAILABLE WITH STANDARD FIELDS? CHOOSE ALL THAT APPLY.
Choose 3 answers.

A. ADDING OR REMOVING NON-REQUIRED FIELDS FROM THE PAGE LAYOUT.
B. CHANGING FIELD LABELS
C. AUTO POPULATE FROM RELATED RECORD
D. A DDING HELP TEXT TO CERTA IN FIELDS.

A

A. ADDING OR REMOVING NON-REQUIRED FIELDS FROM THE PAGE LAYOUT
B. CHANGING FIELD LABELS
D. ADDING HELP TEXT TO CERTAIN FIELDS

29
Q

WHICH FUNCTION IS AVAILABLE IN THE REPORT BUILDER INTERFACE, PRIOR TO RUNNING THE REPORT?
Choose 2 answers.

A. SAVE
B. PRINTABLEVIEW
C. SCHEDULE FUTURE RUNS D. SHOW/HIDE DETAILS
E. EXPORT DETAILS

A

A. SAVE

D. SHOW/HIDE DETAILS

30
Q

WHO CAN GAINACCESS TO FOLDERS?
Choose 3 answers.

A. ROLES
B. ROLES & SUBORDINATES
C. ACCOUNT/ SALES TEAM MEMBERS
D. PUBLIC GROUPS

A

A. ROLES
B. ROLES & SUBORDINATES
D. PUBLIC GROUPS

31
Q

WHICH OF THE FOLLOWING STATEMENTS ARE TRUE CONCERNING EMAIL ACTIVATION?
Choose 2 answers.

A. THE EMAIL ACTIVATION FEATURE REQUIRES THAT THE USER ENTER AN ACTIVATION CODE BEFORE LOGGING ONTO A NEW COMPUTER
B . THE EMAIL ACTIVATION FEATURE CANNOT BE DISABLED
C. THE EMAIL ACTIVATION FEATURE CAN BE DISABLED BY REQUEST TO SALESFORCE.COM SUPPORT
D. THE EMAIL ACTIVATION FEATURE CAN BE DISABLED THROUGH THE UI

A

A. THE EMAIL ACTIVATION FEATURE REQUIRES THAT THE USER ENTER AN ACTIVATION CODE BEFORE LOGGING ONTO A NEW COMPUTER
B . THE EMAIL ACTIVATION FEATURE CANNOT BE DISABLED

32
Q

WHAT CAN USERS DO WHEN CHATTER FEED TRACKING IS ENABLED FOR DASHBOARDS?
Choose 2 answers.

A.FOLLOW FILES AND LINKS FOR A DASHBOARD.
B. FOLLOW POSTS AND COMMENTS FOR A DASHBOARD.
C. FOLLOW POSTS AND COMMENTS FOR THE DASHBOARD SOURCE REPORTS.
D. AUTO-FOLLOW DASHBOARDS CREATED BY THE USER.

A

A.FOLLOW FILES AND LINKS FOR A DASHBOARD.

B. FOLLOW POSTSAND COMMENTS FOR A DASHBOARD.

33
Q

ONCE SOLUTION CATEGORY BROWSING HAS BEEN ENABLED FOR AN ORG, A USER MUST HAVE WHAT PERMISSION TO ADD A CATEGORY?

A. CREATE ON SOLUTION
B. EDIT AND DELETE ON SOLUTION 
C. EDIT ON SOLUTION
D. CREATE AND EDIT ON SOLUTION 
E. MANAGE CATEGORIES
A

E. MANAGE CATEGORIES

34
Q

ADDING AN EMAIL FROM MICROSOFT OUTLOOK USING SALESFORCE OUTLOOK EDITION IS AN EXAMPLE OF WHAT TYPE OF USAGE?
A. API
B. UI

A

A. API

35
Q

THE ACCESS SETTINGS AVAILABLE WHEN SETTING ORGANISATION WIDE DEFAULTS ARE:
Choose 2 answers.

A. PRIVATE, PUBLIC READ ONLY, PUBLIC READ WRITE, PUBLIC READ WRITE TRANSFER AND CONTROLLED BY PARENT
B. NOT USED TO CONTROL THE ABILITY TO CREATE OR DELETE RECORDS
C. ARE USED TO CONTROL THE ABILITY TO CREATE OR DELETE RECORDS

A

A. PRIVATE, PUBLIC READ ONLY, PUBLIC READ WRITE, PUBLIC READ WRITE TRANSFER AND CONTROLLED BY PARENT
B. NOT USED TO CONTROL THE ABILITY TO CREATE OR DELETE RECORDS

36
Q

WHEN A RECORD WAS CREATED ON JULY 1ST, SET TO TRIGGER A WORKFLOW ON JULY 30TH, BUT WAS EDITED ON JULY 23RD TO NO LONGER MEET THE CRITERIA. WHAT WILL HAPPEN TO THE WORKFLOW?

A. PUT ON HOLD
B. REMOVED FROM THE QUEUE
C. WORKFLOW WILL FIRE ON JULY 30TH
D. WORKFLOW WILL FIRE ON JULY 23RD

A

B. REMOVED FROM THE QUEUE

37
Q

WHO CAN MANUALLY SHARE A RECORD? (SELECT ALL THAT APPLY)
Choose 3 answers.

A. THE OWNER OF THE RECORD
B. ANYONE ON THE ROLE HIERARCHY, DIRECTLY BELOW THE OWNER OF THE RECORD
C. SYSTEM ADMINISTRATOR PROFILE
D. ANYONE WITH MODIFY ALL DATA ON THEIR PROFILE

A

A. THE OWNER OF THE RECORD
C. SYSTEM ADMINISTRA TOR PROFILE
D. ANYONE WITH MODIFY ALL DATA ON THEIR PROFILE

38
Q

WHEN A LEAD FAILS TO BE CREATED THROUGH WEB TO LEAD DUE TO A VALIDATION RULE THE ERROR MESSAGES GET SENT TO:

A. IT DOES NOT GENERATE AN ERROR MESSAGE
B. THE LEAD ASSIGNMENT CREATOR
C. THE DEFAULT LEAD CREATOR

A

C. THE DEFAULT LEAD CREATOR

39
Q

A SYSTEM ADMINISTRATOR NEEDS TO RESTRICT USERS ABILITY TO VIEW A DASHBOARD. HOW CAN THIS BE ACCOMPLISHED?
Choose 2 answers.

A. RESTRICT THE ACCESS TO THE FOLDER THA T THE SOURCE REPORT IS LOCATED
B. CREATE A SHARING RULE TO RESTRICT THE ACCESS
C. EDIT THE DASHBOARD PROPERTIES TO SAVE IT IN A FOLDER THA T IS ACCESSIBLE TO ONLY CERTAIN PEOPLE
D. RESTRICT THEACCESS TO THE FOLDER THAT THE DASHBOARD IS LOCATED

A

C. EDIT THE DASHBOARD PROPERTIES TO SAVE IT IN A FOLDER THA T IS ACCESSIBLE TO ONLY CERTAIN PEOPLE
D. RESTRICT THEACCESS TO THE FOLDER THAT THE DASHBOARD IS LOCATED

40
Q

WHICH TYPE OF FILE CAN BE ACCESSED FROM THE FILES TAB?
Choose 3 answers.

A. FILES ATTACHED TO A CHATTER GROUP POST
B. FILES IN CONTENT WORKSPACES
C. FILES ATTACHED TO A CHATTER PROFILE POST
D. FILES UPLOADED TO THE DOCUMENTS TAB
E. FILES UPLOADED TO THE SOLUTIONS TAB

A

A. FILES ATTACHED TO A CHATTER GROUP POST
B. FILES IN CONTENT WORKSPACES (e.g. Salesforce CRM)
C. FILESATTACHEDTOA CHATTER PROFILEPOST

41
Q

A SYSTEM ADMINISTRATOR IS PERFORMING MAINTENANCE ON THE SYSTEM AND IS INSERTING NEW RECORDS. HE ACCIDENTALLY PERFORMS AN UPLOAD WITH THE INCORRECT INFORMATION. WHAT OPTIONS DOES THE SYSTEM ADMINISTRATOR HAVE?
Choose 2 answers.

A. MASS DELETE WITH THE MA SS DELETE WIZARD
B. DELETE THE RECORDS WITH THE IMPORT WIZARD
C. DELETE THE RECORDS WITH THE DATA LOADER
D. DELETE THE RECORDS WITH THE MICROSOFT OUTLOOK PLUGIN

A

A. MASS DELETE WITH THE MA SS DELETE WIZARD C. DELETE THE RECORDS WITH THE DATA LOADER

42
Q

WHAT MUST AN ADMINISTRATOR DO TO ENABLE ADVANCED CURRENCY MANAGEMENT FOR AN ORGANIZATION?

A. PURCHASE UNLIMITED EDITION LICENSES
B. REQUEST A FEATURE LICENSE FROM SALESFORCE.COM
C. ENABLE CUSTOMIZABLE FORECASTING
D. ENABLE MULTIPLE CURRENCIES

A

D. ENABLE MULTIPLE CURRENCIES

43
Q

WHAT IS THE MAXIMUM NUMBER OF RECORDS THAT RETURN IN A REPORT WITHOUT EXPORTING THE RESULTS?

A. 65000
B. 2000
C. 3000
D. 1000

A

B. 2000

44
Q

CHANGING THE DATA TYPE OF AN EXISTING CUSTOM FIELD CAN CAUSE DATA LOSS IN WHICH FOLLOWING SITUATIONS?
Choose 2 answers.

A. SAVING A RECORD
B. MASS EXPORTING DATA
C. CHANGING TO OR FROM TYPE DATE OR DATE/TIME D. CHANGING TO A CURRENCY FROM ANY OTHER TYPE

A

C. CHANGING TO OR FROM TYPE DATE OR DATE/TIME D. CHANGING TO A CURRENCY FROM ANY OTHER TYPE

45
Q 
IF THE ORG WIDE DEFAULT IS PUBLIC READ/WRITE FOR AN OBJECT, WHAT FEATURE IN SALESFORCE IS NEEDED TO RESTRICT ACCESS TO THAT OBJECT?
A. PROFILE
B. ROLE HIERARCHY 
C. RECORD TYPE
D. PAGELAYOUT
A

A. PROFILE

46
Q

WHEN YOU DEFINE A DATA VALIDATION RULE, WHAT ELSE MUST YOU ALSO DEFINE?

A. WHETHER OR NOT THE FIELD IS REQUIRED
B. AN ERROR MESSAGE
C. WHAT EMAIL GETS SENT IF THE RULE TRIGGERS
D. WHETHER OR NOT THE RECORD GETS DELETED

A

B. AN ERROR MESSAGE

47
Q

WHICH FEATURE DOES SALESFORCE CRM PROVIDE FOR RESTRICTING LOGIN ACCESS TO THE APPLICATION?

Choose 3 answers.
A. PROFILE-BASED IP RESTRICTIONS
B. ORGANIZATION-WIDE IP RESTRICTIONS
C. PROFILE-BASED LOGIN HOUR RESTRICTIONS
D. ORGANIZATION-WIDE LOGIN HOUR RESTRICTIONS
A

A. PROFILE-BASED IP RESTRICTIONS
B. ORGANIZATION-WIDE IP RESTRICTIONS
C. PROFILE-BASED LOGIN HOUR RESTRICTIONS

48
Q

A SYSTEM ADMINISTRATOR WANTS TO DO SOME MAINTENANCE ON THE SYSTEM AND BEGINS BY DELETING CUSTOM FIELDS THAT ARE OBSOLETE. IN WHICH SITUA TION WOULD HE RUN INTO AN ISSUE?
Choose 3 answers.

A. IF THE FIELD IS USED IN A VALIDATION RULE
B. IF THE FIELD IS REFERENCED IN A REPORT TYPE
C. IF THE FIELD IS REFERENCED IN A WORKFLOW FIELD UPDATE
D. IF THE FIELD IS USED IN A FORMULA FIELD

A

A. IF THE FIELD IS USED IN A VALIDATION RULE
C. IF THE FIELD IS REFERENCED IN A WORKFLOW FIELD UPDATE
D. IF THE FIELD IS USED IN A FORMULA FIELD

49
Q

WHICH OF THESE IS NOT A STANDARD SALESFORCE.COM PROFILE?

A. MARKETING USER
B. SALES USER
C. CONTRACT MANAGER
D. SOLUTION MANAGER

A

B. SALES USER

50
Q

WILL DATA BE LOST IN A CUSTOM FIELD IF DATA TYPE IS CHANGED TO NUMBER FROM ANY OTHER DATA TYPE?

A. YES
B. NO

A

A. YES

51
Q

ON LEA D CONVERSION A LEAD OBJECT CUSTOM FIELD CAN NOT BE MAPPED TO WHICH OBJECT CUSTOM FIELD?

A) ACCOUNT
B) CONTACTS
C) CASE
D) OPPORTUNITY

A

C) CASE

52
Q

DASHBOARDS CAN BE CREATED BY USING STANDARD REPORTS AS SOURCE REPORTS?

A) TRUE
B) FALSE

A

B) FALSE

53
Q

WHICH TOOL SHOULD BE USED TO IMPORT MORE THEN 65000 RECORDS IN SALESFORCE.COM?

A) SFDC IMPORT WIZARD
B) DATA LOADER

A

B) DATA LOADER

54
Q

WHICH OF THE FOLLOWING IS NOT A STANDARD SALESFORCE.COM FUNCTIONALITY?

A) EMAIL TO LEAD
B) EMAIL TO CASE
C) WEB TO LEAD
D) WEB TO CASE

A

A) EMAIL TOLEAD

55
Q

WHICH OF THE FOLLOWING IS NOT A MANDATORY FIELD WHILE CREATING A USER RECORD?

A) PROFILE
B) ROLE
C) ALIAS
D) COMMUNITY NICKNAME

A

B) ROLE

56
Q

A USER SUCCESSFULLY LOGIN’S AT 3:00 PM, WHAT HAPPENS AT 3:31 PM, IF THE LOGIN HOURS FOR THE USER’S PROFILE ARE SET FROM 7:30 AM TO 3:30 PM?

A) USER IS AUTOMA TICALLY LOGGED OUT
B) USER KEEPS WORKING CONTINUOUSLY WITHOUT ANY ISSUES
C) USER IS ASKED IN A POPUP WINDOW IF HE WOULD LIKE TO EXTEND HIS SESSION
D) USER IS LOGGED OUT ONCE HE TRIES TO DO ANY DML OPERATION

A

D) USER IS LOGGED OUT ONCE HE TRIES TO DO ANY DML OPERATION

57
Q

WHAT IS THE IMPACT ON A USER OF THE ORGANISATION LEVEL LOCALE CHANGES?

A) THE DEFAULT LOCALE OF THE USER IS ALSO SET TO THE NEW ORGANISATION LEVEL LOCALE
B) THE USER IS ASKED FOR A CHOICE; IF HE WOULD LIKE TO CHOOSE NEW ORGANISATION LOCALE OR HIS OWN LOCALE
C) NO IMPACT ON THE USER AS HE KEEPS USING HIS OWN DEFAULT LOCALE
D) FROMA NEW SESSION, USER WILL SEE EVERYTHING IN THE NEW ORGANIZATION LOCALE

A

C) NO IMPACT ON THE USER AS HE KEEPS USING HIS OWN DEFAULT LOCALE

58
Q

API’S ARE NOT AVAILABLE FOR USE IN WHICH SALESFORCE.COM EDITION?

A) DEVELOPER EDITION
B) PROFESSIONAL EDITION
C) ENTERPRISE EDITION
D) UNLIMITED EDITION

A

B) PROFESSIONAL EDITION

59
Q

WHICH WORKFLOW EVALUATION CRITERIA CANNOT BE USED FOR TIME DEPENDENT WORKFLOWS?

A. WHEN A RECORD IS CREATED, OR WHEN A RECORD IS EDITED AND DID NOT PREVIOUSLY MEET THE RULE CRITERIA
B. ONLY WHEN A RECORD IS CREATED
C. EVERY TIME A RECORD IS CREATED OR EDITED
D. ALL 3 CRITERIA ’S CAN BE USED

A

C. EVERY TIME A RECORD IS CREATED OR EDITED

60
Q

WHICH FEATURE IS NOT AVAILABLE IN SALESFORCE.COM?

A. PROFILE BASED LOGIN HOURS
B. PROFILE BASED LOGIN IP RANGES
C. ORGANIZATION BASED LOGIN HOURS
D. ORGANISATION BASED LOGIN IP RANGES

A

C. ORGANIZATION BASED LOGIN HOURS

61
Q

WHAT DATA EXPORT OPTIONS ARE AVAILABLE IN SALESFORCE CRM?
Choose 3 answers.

A. WEEKLY EXPORT SERVICE
B. DAILY EXPORT SERVICE
C. DATA LOADER EXPORT AND EXPORT ALL FUNCTIONS
D. IMPORT AND EXPORT WIZARD
E. EXPORT DETAILS FUNCTION FROM REPORTS
A

A. WEEKLY EXPORT SERVICE
C. DATA LOADER EXPORT AND EXPORT ALL FUNCTIONS
E. EXPORT DETAILS FUNCTION FROM REPORTS

62
Q

PERMISSIONS ARE ORGANISED BY ASSIGNED APPS, OBJECT AND TABS, APP PERMISSIONS, APPEX CLASS ACCESS, VISUAL FORCE PAGE ACCESS, SYSTEM PERMISSIONS, DESKTOP CLIENT ACCESS, LOGIN HOURS, LOGIN IP RANGES AND SERVICE PROVIDERS. A USER COMPLAINS THAT HE IS DENIED ACCESS TO HTTP://NA1.VISUAL.FORCE.COM/APEX/MYHOME. HE CLAIMS HE SHOULD HAVE ACCESS TO IT. WHERE WILL YOU GO TO EDIT THE USER’S PROFILE AND GRANT HIM ACCESS THE ABOVE URL?

A. LOGIN HOURS
B. LOGIN IP RANGES
C. VISUALFORCE PAGE ACCESS
D. SYSTEM PERMISSIONS

A

C. VISUALFORCE PAGE ACCESS

63
Q

WHICH COUNTS AGAINST FILE STORAGE IN SALESFORCE CRM?

A. FILES IN ATTACHMENTS, THE DOCUMENTS TAB AND THE FILES TAB,
B. USER PROFILES, PHOTOS AND CHATTER FILES.
C. GOOGLE DOCS, CHATTER: FEED POSTS AND TRACKED CHANGES, AND QUOTES

A

A. FILES IN ATTACHMENTS, THE DOCUMENTS TAB AND THE FILES TAB

64
Q

WHAT ARE THE DIFFERENCES BETWEEN SALES WITH ACCOUNT TEAMS?

A. ROLES ASSIGNED TO MEMBERS IN ACCOUNT TEAMS ARE BASED ACCOUNT TEAM ROLES LIST WHILE THAT FOR THE SALES TEAMS ARE BASED ON SALES TEAM ROLES LIST. YOU CAN MANAGE THESE LISTS OF ROLES SEPARATELY FOR EACH TEAM.
B. A SALES TEAM IS A GROUP OF USERS THAT TYPICALLY WORK TOGETHER ON OPPORTUNITIES WHILE AN ACCOUNT TEAM IS A TEAM OF USERS THAT WORK TOGETHER ON AN ACCOUNT.
C. A SALES TEAM IS A GROUP OF USERS THAT TYPICALLY WORK TOGETHER ON OPPORTUNITIES AND LEADS WHILE AN ACCOUNT TEAM IS A TEAM OF USERS THAT WORK TOGETHER ON AN ACCOUNT.
D. A SALES TEAM IS A SUBSET OF AN ACCOUNT TEAM . THE LATTER MAY BE COMPOSED OF ONE OR MORE OF THE FORMER.
E. AN ACCOUNT TEAM IS A SUBSET OF A SALES TEAM. THE LATTER MAY BE COMPOSED OF ONE OR MORE OF THE FORMER

A

B. A SALES TEAM IS A GROUP OF USERS THAT TYPICALLY WORK TOGETHER ON OPPORTUNITIES WHILE AN ACCOUNT TEAM IS A TEAM OF USERS THAT WORK TOGETHER ON AN ACCOUNT.

65
Q

WHAT HAPPENS IF A MANAGED PACKAGE DOES NOT REQUIRE A LICENSE?

A. SALESFORCE AUTOMATICALLY ASSIGNS LICENSES TO ALL YOUR USERS AND THE ABILITY TO MANAGE LICENSES IS NOT AVAILABLE.
B. ALL USERS CAN USE THE PACKAGE REGARDLESS IF THEY HAVE THE APPROPRIATE PROFILES AND ROLES TO THE APP’S COMPONENTS.
C. SALESFORCE AUTOMATICALLY ASSIGNS LICENSES TO ALL YOUR USERS AND THE SYSTEM ADMINISTRATOR CAN TURN OFF THIS LICENSE TO ANY USER TO BLOCK ACCESS TO THE PACKAGE.
D. THERE IS NO MANAGED PACKAGE THAT DOESN’T HAVE A LICENSE.

A

A. SALESFORCE AUTOMATICALLY ASSIGNS LICENSES TO ALL YOUR USERS AND THE ABILITY TO MANAGE LICENSES IS NOT AVAILABLE

66
Q

YOU HAVE SUCCESSFULLY IMPLEMENTED SALESFORCE CRM IDEAS.AS MORE AND MORE PEOPLE USE THIS INITIATIVE, YOU GET MORE AND MORE FEEDBACK ABOUT THE POPULAR IDEAS SUB-TAB NOT BEING UPDATED. WHICH OF THE FOLLOWING ACTIONS SHALL YOU TAKE?

A. DECREASE THE HALF-LIFE OF IDEAS.
B. TELL PEOPLE THAT POPULAR IDEAS SUB-TAB DISPLAYS IDEAS ACCORDING TO THEIR VOTES AND THEY HAVE NOT YET VOTED NEW IDEAS ENOUGH TO REPLACE THE EXISTING POPULAR IDEAS.
C. DISABLE HALF-LIFE.
D. ENABLE VOTING.

A

A. DECREASE THE HALF-LIFE OF IDEAS

67
Q

WHICH ARE TRUE ABOUT LINKS IN THE CONSOLE TAB?
Choose 2 answers.

A. CLICKING BUTTONS OR LINKS ON THE RECORD WITHIN THE DETAIL VIEW DISPLAYS THE RECORD IN THE MINI VIEW.
B. LINKS IN MINI VIEW DISPLAYS THE RECORD IN THE DETAIL VIEW AND ITS ASSOCIATED RECORDS IN THE MINI VIEW.
C. LINKS ON RECORDS UNDER RECENT ITEMS IN THE SIDEBAR DISPLAYS THE OBJECT’S LIST VIEW IN THE LIST VIEW FRAME.
D. CLICKING PRINTABLE VIEW, CHECK SPELLING AND HELP FOR THIS PAGE LINKS OPENS A NEW BROWSER WINDOW OUTSIDE THE CONSOLE TAB.

A

B. LINKS IN MINI VIEW DISPLAYS THE RECORD IN THE DETAIL VIEW AND ITS ASSOCIATED RECORDS IN THE MINI VIEW.
D. CLICKING PRINTABLE VIEW, CHECK SPELLING AND HELP FOR THIS PAGE LINKS OPENS A NEW BROWSER WINDOW OUTSIDE THE CONSOLE TAB.

68
Q

WHICH STATEMENTS ABOUT WORKFLOW APPROVAL PROCESS IN SALESFORCE ARE CORRECT?
Choose 2 answers.

A. THE ASSIGNED APPROVER IS A USER APPOINTED BY A DELEGATED APPROVER AS AN ALTERNATE FOR APPROVAL REQUESTS. ASSIGNED APPROVERS CAN’T REASSIGN APPROVAL REQUESTS; THEY CAN ONLY APPROVE OR REJECT APPROVAL REQUESTS.
B. THE EMAIL APPROVAL RESPONSE FEATURE GIVES USERS THE ABILITY TO APPROVE OR REJECT EMAIL APPROVAL REQUESTS BY REPLYING TO THE EMAIL.
C. FINAL REJECTION ACTIONS ARE THE ACTIONS THAT OCCUR WHEN AN APPROVER REJECTS THE REQUEST AND IT GOES TO THE FINAL REJECTION STATE.
D. YOU CAN USE EMAIL APPROVAL RESPONSE WITH AN APPROVAL PROCESS IN WHICH THE ASSIGNED APPROVER IS A QUEUE.

A

B. THE EMAIL APPROVAL RESPONSE FEATURE GIVES USERS THE ABILITY TO APPROVE OR REJECT EMAIL APPROVAL REQUESTS BY REPLYING TO THE EMAIL
C. FINAL REJECTION ACTIONS ARE THE ACTIONS THAT OCCUR WHEN AN APPROVER REJECTS THE REQUEST AND IT GOES TO THE FINAL REJECTION STATE.

69
Q

ALBERT KEEPS DISAPPEARING FROM HIS MANAGER’S REPORTS AND LIST VIEWS BECAUSE HE KEEPS CHANGING HIS NAME, ALIAS, USERNAME, E-MAIL. WHAT WILL YOU DO TO PREVENT HIM AND OTHER USERS FROM CHANGING THESE FIELDS IN THEIR PERSONAL INFORMATION PAGE?

A. DISABLE EDIT PERMISSION ON USER OBJECT.
B. SET A FIELD-LEVEL SECURITY RESTRICTION ON THE AFFECTED FIELDS.
C. CREATE A VALIDATION RULE TO PREVENT THE USERS FROM MAKING SUCH CHANGES.
D. SET THESE FIELDS AS READ ONLY IN THE USER OBJECT PAGE LAYOUT

A

C. CREATE A VALIDATION RULE TO PREVENT THE USERS FROM MAKING SUCH CHANGES.

SFDC Admin Certificate Unofficial Study Guide (7 decks)

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