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SFDC Admin Certificate Unofficial Study Guide > Deck 2 > Flashcards

Deck 2 Flashcards

1
Q

FOR HOW MANY DAYS DELETED RECORDS ARE KEPT IN THE RECYCLE BIN?

A. 15
B. 30
C. 45
D. 60

A

A. 15

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2
Q

WHICH OF THE FOLLOWING IS THE BEST WAY TO MAKE THE FIELD MANDATORY FOR EVERYONE?

A. PAGELAYOUT
B. VALIDATION RULE
C. ROLES & PROFILES
D. FIELD LEVEL SECURITY

A

B. VALIDATION RULE

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3
Q

WHICH OF THE FOLLOWING IS NOT A STANDARD SALESFORCE.COM APPLICATION?

A. SERVICE
B. SALES
C. CALL CENTER 
D. COMMUNITY 
E. MARKETING
A

A. SERVICE

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4
Q

WHICH OF THE FIELD TYPES CANNOT BE USED AS AN EXTERNAL ID?

A. TEXT FIELD
B. NUMBER FIELD
C. PICKLIST FIELD
D. EMAIL ID FIELD

A

C. PICKLIST FIELD

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5
Q

WHICH OF THE FOLLOWING CANNOT BE ON THE CONTROLLING SIDE OF THE DEPENDENT PICKLIST?

A. CHECKBOX
B. CUSTOM PICKLIST
C. STANDARD PICKLIST
D. MULTI SELECT PICKLIST

A

D. MULTI SELECT PICKLIST

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6
Q

DO VALIDATION RULES GET ENFORCED ON THE LEAD CONVERSION?

A. YES
B. NO

A

B. NO

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7
Q

ON LEAD CONVERSION, THE CLOSE DATE OF THE NEWLY CREATED OPPORTUNITY IS AUTOMATICALLY SET TO?

A. BLANK
B. TODAY ()
C. LAST DAY OF CURRENT QUARTER 
D. LAST DAY OF CURRENT MONTH 
E. LAST DAY OF CURRENT YEAR
A

C. LAST DAY OF CURRENT QUARTER

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8
Q

WHICH OF THE FOLLOWING PROFILE PERMISSIONS WILL ENABLE THE USER TO EDIT ANY RECORD, REGARDLESS OF THE SHARING MODEL?

A . CUSTOMIZE APPLICATION
B. VIEW SETUP AND CONFIGURATION 
C. VIEW ALL DATA
D. MODIFY ALL DATA
E. NONE OF THE ABOVE
A

D. MODIFY ALL DATA

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9
Q

CAN AN ADMINISTRATOR CHANGE THE PROFILE SETTINGS OF THE STANDARD SOLUTION MANAGER PROFILE?

A. YES
B. NO
C. DEPENDS ON THE SETTING OF THE ADMINISTRATOR PROFILE

A

B. NO

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10
Q

QUEUES CANNOT BE CREATED ON WHICH OBJECT IN SALESFORCE.COM?

A. LEAD
B. CASE
C. ACCOUNT
D. CUSTOM OBJECT

A

C. ACCOUNT

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11
Q

WHICH OF THE FOLLOWING IS NOT A VALID BUSINESS PROCESS IN SALESFORCE.COM?

A. SALES PROCESSES
B. MARKETING PROCESS 
C. LEAD PROCESSES
D. SUPPORT PROCESSES 
E. SOLUTION PROCESSES
A

B. MARKETING PROCESSES

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12
Q

WHAT IS THE SIGNIFICANCE OF PRIMARY MASTER – DETAIL RELATIONSHIP IN A JUNCTION OBJECT?

A. LOOK AND FEEL IS INHERITED FROM PRIMARY MASTER OBJECT
B. RECORD OWNERSHIP IS INHERITED FROM PRIMARY MASTER OBJECT
C. NO SUCH SIGNIFICANCE
D. BOTH A & B

A

D. BOTH A & B

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13
Q

CAN THE USER RECORDS BE PERMANENTLY DELETED FROM THE SALESFORCE.COM?

A. YES
B. NO
C. DEPENDS ON PROFILE SETTINGS OF THE ADMINISTRATOR
D. USER RECORDS CAN BEARCHIVED SO THAT THEY ARE AVAILABLE ON REQUEST

A

B. NO

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14
Q

WHICH OF THE FOLLOWING OBJECTS CANNOT BE IMPORTED VIA THE SALESFORCE.COM IMPORT WIZARD?

A. LEADS
B. ACCOUNTS
C. OPPORTUNITIES
D. SOLUTIONS

A

C. OPPORTUNITIES

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15
Q

SALESFORCE.COM RECORD ID’S ARE IDENTICAL IN?

A. PRODUCTION AND CONFIGURATION ONLY SANDBOX
B. PRODUCTION AND DEVELOPER SANDBOX
C. PRODUCTION AND FULL COPY SANDBOX
D. RECORD ID’S ARE ALWAYS DIFFERENT IN DIFFERENT ENVIRONMENT

A

C. PRODUCTION AND FULL COPY SANDBOX

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16
Q

HOW MANY FIELDS CAN BE ENABLED FOR TRACKING ON A CUSTOM OBJECT?

A. 10
B. 20
C. 30
D. 40
E. NONE OF THE ABOVE
A

B. 20

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17
Q

WHICH OF THE FOLLOWING IS NOT PART OF THE PROFILE?

A. USER LICENSE
B. PAGE LAYOUT
C. RECORD TYPES
D. FIELD LEVEL SECURITY 
E. ROLES
A

E. ROLES

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18
Q

HOW MANY CUSTOM SUMMARY FORMULA FIELDS ARE ALLOWED ON A SINGLE REPORT?

A. 5
B. 10
C. 15
D. 20
E. NO LIMIT
A

A. 5

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19
Q

IS IT POSSIBLE FOR A USER TO SEE A DIFFERENT SET OF DATA IN REPORT AND IN A DASHBOARD BASED ON THE SAME REPORT?

A. YES
B. NO

A

A. YES

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20
Q

WHICH OF THE FOLLOWING IS NOT AN AVAILABLE FUNCTION IN THE FORMULA FIELDS?

A. HYPERLINK
B. SUBSTITUTE
C. RPAD
D. VLOOKUP

A

D. VLOOKUP

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21
Q

WHICH OF THE FOLLOWING CANNOT BE USED AS A SOURCE REPORT FOR THE ANALYTICAL SNAPSHOT?

A. TABULAR REPORTS
B. SUMMARY REPORTS
C. MATRIX REPORTS
D. ALL CAN BE USED

A

C. MATRIX REPORTS

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22
Q

WHICH IMPORT FUNCTIONALITY OF SALESFORCE.COM SHOULD BE USED IF ONE NEEDS TO IMPORT THE 30000 CASES IN SALESFORCE.COM?

A. IMPORT WIZARD
B. DATA LOADER
C. ANY ONE OF A OR B
D. NONE OF A OR B

A

B. DATA LOADER

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23
Q

ALL DASHBOARD VIEWERS SEE DATA BASED ON THE SECURITY SETTINGS OF THE RUNNING USER — REGARDLESS OF
THEIR OWN PERSONAL SECURITY SETTINGS?

A. TRUE
B. FALSE

A

A. TRUE

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24
Q

HOW MANY CUSTOM FIELDS CAN BE CREATED ON AN OBJECT IN AN UNLIMITED EDITION?

A. 100
B. 200
C. 500
D. UNLIMITED FIELDS

A

C. 500

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25
Q

WHICH TYPE OF REPORTS CAN’T BE USED TO CREATE GROUPS OF DATA OR CHARTS?

A. TABULAR
B. SUMMARY
C. MATRIX
D. NONE OF THE ABOVE

A

A. TABULAR

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26
Q

HOW MANY ROLL UP SUMMARY FIELDS CAN BE CREATED IN THE ENTERPRISE EDITION ON A CUSTOM OBJECT?

A. 10
B. 20
C. 30
D. NO RESTRICTION ON NO. OF FIELDS

A

A. 10

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27
Q

A SALES TEA M IS A SET OF USERS THA T NORMALLY WORK TOGETHER ON _________?

A. ACCOUNTS
B. LEADS
C. OPPORTUNITIES 
D. CONTACTS
E. CASES
A

C. OPPORTUNITIES

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28
Q

WHICH FEATURE IN SFDC COMBINES A LIST VIEW AND RELATED RECORDS INTO ONE SCREEN WITH DIFFERENT FRAMES SO THAT USERS HAVE ALL THE INFORMATION THEY NEED WHEN INTERACTING WITH SALESFORCE.COM?

A. ACCOUNTS
B. ASSET
C. CONSOLE
D. CALL CENTER 
E. CAMPAIGN
A

C. CONSOLE

29
Q

ON WHICH OWD SHARING DEFAULTS CAN SHARING RULES NOT BE DEFINED?

A. OWD IS PRIVATE
B. OWD IS PUBLIC READ ONLY
C. OWD IS PUBLIC READ WRITE
D. SHARING RULES CAN BE CREATED ON ANY OF THE ABOVE

A

C. OWD IS PUBLIC READ WRITE

30
Q

WHAT HAPPENS WHEN A USER OWNS AN OPPORTUNITY RECORD BUT DOES NOT HAVE THE READ PERMISSION ON OPPORTUNITY OBJECT?

A. HE STILL SEES THE OPPORTUNITY RECORD
B. HE IS NOT ABLE TO SEE THE OPPORTUNITY RECORD C. THIS CASE CAN NEVER ARISE

A

B. HE IS NOT ABLE TO SEE THE OPPORTUNITY RECORD

31
Q

ACCOUNT TEAM IS A SET OF USERS THAT NORMALLY WORK TOGETHER ON _________?

A. ACCOUNTS
B. LEADS
C. OPPORTUNITIES 
D. CONTACTS
E. CASES
A

A. ACCOUNTS

32
Q

CONDITIONAL HIGHLIGHTING CANNOT BE USED FOR?

A. TABULAR REPORTS
B. SUMMARY REPORTS
C. MATRIX REPORTS
D. NONE OF THE ABOVE

A

A. TABULAR REPORTS

33
Q

YOU CAN USE CONDITIONAL HIGHLIGHTING FOR SUMMARY AND MATRIX REPORT ONLY

A. TRUE
B. FALSE

34
Q

WHICH OF THE FOLLOWING IS AN AUTOMATED PROCESS YOUR ORGANISATION CAN USE TO APPROVE RECORDS IN SALESFORCE.COM?

A. VALIDATION PROCESS
B. APPROVAL PROCESS
C. WORKFLOW RULES
D. RECORD TYPES

A

B. APPROVAL PROCESS

35
Q

WHICH OF THE FOLLOWING EMAIL TEMPLATES CANNOT BE USED TO SEND A MASS EMAIL?

A. TEXT
B. HTML WITH LETTERHEAD C. CUSTOM HTML
D. VISUALFORCE

A

D. VISUALFORCE

36
Q

WHICH OF THE FOLLOWING OBJECTS DOES NOT SUPPORT THE BUSINESS PROCESS?

A. LEAD
B. ACCOUNT
C. OPPORTUNITY 
D. CASE
E. SOLUTION
A

B. ACCOUNT

37
Q

WHICH OF THE FOLLOWING DOES NOT NEED BUSINESS PROCESS?

A. LEADS
B. OPPORTUNITIES
C. CONTACTS
D. CASES

A

C. CONTACTS

38
Q

IN WHICH OF THE FOLLOWING EDITIONS CAN YOU CREATE A MANAGED PACKAGE?

A. PROFESSIONAL EDITION 
B. FULL TEST SANDBOX 
C. DEVELOPER EDITION 
D. UNLIMITED EDITION 
E. ENTERPRISE EDITION
A

C. DEVELOPER EDITION

39
Q

CAN A USER RESTRICT ACCESS TO RECORDS WITH SHARING RULES?

A. YES
B. NO

40
Q

IS IT POSSIBLE FOR USERS TO OVERRIDE THEIR OWN FORECASTS AND FORECASTS FOR USERS BELOW THEM IN THE FORECAST HIERA RCHY?

A. YES
B. NO

41
Q

WITH SHARING RULES ONE CAN MAKE AUTOMATIC EXCEPTIONS TO THE ORGANISATION-WIDE DEFAULT FOR DEFINED SETS OF USERS.

A. TRUE
B. FALSE

42
Q

AN OPPORTUNITY THAT REACHES THE THRESHOLD WITH 80% PROBABILITY WILL TRIGGER ADDITIONAL ALERTS IF THE PROBABILITY SUBSEQUENTLY GOES HIGHER TO 85%.

A. YES
B. NO
C. DEPENDS ON THE SETTINGS

43
Q

WHICH OF THE FOLLOWING TYPES OF PACKAGES CAN BE UPGRADED?

A. MANAGED PACKAGES
B. UNMANAGED PACKAGES
C. BOTH A & B
D. NONE OF THE ABOVE

A

A. MANAGED PACKAGES

44
Q

WHICH OF THE FOLLOWING FEATURE ALLOWS YOU TO SEND AN EMAIL WHEN AN OPPORTUNITY REACHES A THRESHOLD VALUE?

A. VALIDATION RULE
B. BIG DEAL ALERT
C. OPPORTUNITY ALERT
D. BIG TICKET EMAIL

A

B. BIG DEAL ALERT

45
Q

CONDITIONAL HIGHLIGHTING ONLY APPLIES TO THE FIRST SUMMARY FIELD COLUMN IN THE TABLE?

A. TRUE
B. FALSE

46
Q

UNMANAGED PACKAGES DO NOT INCLUDE LOCKED COMPONENTS BUT CAN BE UPGRADED?

A. TRUE
B. FALSE

47
Q

AUTO RESPONSE RULES WORK ON WHICH OBJECTS?

A. LEADS AND CASES
B. LEADS AND ACCOUNTS
C. ACCOUNTS AND OPPORTUNITY
D. ACCOUNT AND CASES

A

A. LEADS AND CASES

48
Q

ESCALATION RULES ONLY RUN DURING THE BUSINESS HOURS WITH WHICH THEY ARE ASSOCIATED?

A. TRUE
B. FALSE

49
Q

CUSTOMISABLE FORECASTING IS A PREREQUISITE IN ORDER TO ENABLE TERRITORY MANAGEMENT?

A. TRUE
B. FALSE

50
Q

RUNNING USER CONCEPT IN DASHBOARD ALLOWS USERS TO VIEW DATA, WHICH NORMALLY THEY CANNOT VIEW?

A. TRUE
B. FALSE

51
Q

CAN A USER CREATE HIS OR HER OWN DEFAULT SALES TEAM?

A. YES
B. NO

52
Q 
HOW MANY RANGES CAN BE DEFINED IN THE CASE OF A CONDITIONAL HIGHLIGHTING?
A. 2 
B. 3 
C. 4  
D. 5
53
Q

WHEN ARE THE FORMULA FIELDS RE- CALCULATED?

A. EVERY 15 MINUTES
B. EVERY TIME THEY ARE SEEN (VIEWED)
C. AFTER EVERY DML OPERATION
D. ADMIN CAN SET THE TIME OF REFRESH

A

B. EVERY TIME THEY ARE SEEN (VIEWED)

54
Q

HOW DO YOU FIND OUT THAT THE APPROVAL PROCESS IS EDITED?

A. LAST MODIFIED BY FIELD
B. AUDIT TRAIL
C. HISTORY RECORD ON APPROVAL PAGE LAYOUT
D. ALL OF THE ABOVE

A

D. ALL OF THE ABOVE

55
Q

HOW MANY SOLUTION RECORDS CAN BE IMPORTED VIA IMPORT WIZARD?

A. 500
B. 5,000
C. 50,000
D. SOLUTION RECORDS CANNOT BE IMPORTED VIA IMPORT WIZARD

56
Q

FORMATTING OF REPORT IS MAINTAINED WHEN IT IS EXPORTED VIA PRINTABLE VIEW?

A. TRUE
B. FALSE

57
Q

WHICH OF THE FOLLOWING IS A SALESFORCE.COM DEFINITION FOR A LEAD?

A. ANY PERSON, ORGANISATION OR COMPANY THAT MAY BE INTERESTED IN YOUR PRODUCTS AND SERVICES, NOT YET CUSTOMERS
B. AN ORGANIZATION, INDIVIDUAL OR COMPANY INVOLVED WITH YOUR BUSINESS SUCH AS CUSTOMERS, COMPETITORS AND PARTNERS
C. ANY POTENTIAL REVENUE-GENERATING EVENT I.E. “SALES DEAL”
D. ANY INDIVIDUAL OR INFLUENCER ASSOCIATED WITH AN ACCOUNT

A

A. ANY PERSON, ORGANISATION OR COMPANY THAT MAY BE INTERESTED IN YOUR PRODUCTS AND SERVICES, NOT YET CUSTOMERS

58
Q

IF YOU DELETE AN EMAIL FROM A CASE AND THEN DELETE THE CASE, YOU WILL NOT BE ABLE TO RETRIEVE THE DELETED EMAIL FROM THE RECYCLE BIN

A. TRUE
B. FALSE

59
Q 
ON WHICH OF THERE AREAS ARE DATA VALIDATION RULES ENFORCED BUT NO FEEDBACK IS GIVEN TO USERS? 
A. LEAD CONVERT
B. RECORD MERGER 
C. WEB-TO-CASE
D. SALESFORCE MOBILE 
E. SELF SERVICE PORTAL
A

C. WEB TO CASE

60
Q

WHAT SHOULD BE THE ADVANCED FILTER CONDITIONS TO MEET THE REQUIREMENT “FIND CONTACTS OWNED BY POO THAT HAVE A TITLE OF CFO, FUNCTIONAL ROLE OF CFO, OR REPORTS TO THE CFO?”

1) TITLE EQUALS CFO
2) FUNCTIONAL ROLE EQUALS CFO
3) REPORTS TO EQUALS CFO
4) CONTACT OWNER CONTAINS POO

A. (1 OR 2 OR 3) AND 4
B. (4 A ND (2 OR 3)) OR 1
C. (1 OR 2 OR (3 A ND 4)
D. (1 AND (2 OR 3)) OR 4

A

A. (1 OR 2 OR 3) AND 4

61
Q

WHICH ELEMENTS CAN APPROVAL PROCESS HAVE?
Choose 2 answers.

A. A NAME AND DESCRIPTION TO DISTINGUISH IT FROM OTHER APPROVAL PROCESSES.
B. ENTRY CRITERIA IF YOU ONLY WANT RECORDS WITH CERTAIN ATTRIBUTES TO BE INCLUDED
C. ANY NUMBER OF STEPS THAT DETERMINE THE SEQUENCE OF ACTIONS TO TAKE WHEN A RECORD MATCHES THE CRITERIA. EACH STEP CAN HAVE UP TO 80 ACTIONS, 10 OF EACH TYPE: EMAIL ALERTS, FIELD UPDA TES, TASKS, AND OUTBOUND MESSAGES.

A

A. A NAME AND DESCRIPTION TO DISTINGUISH IT FROM OTHER APPROVAL PROCESSES.
B. ENTRY CRITERIA IFYOU ONLY WANT RECORDS WITH CERTAIN ATTRIBUTES TOBE INCLUDED

62
Q

WHO CAN CREATE WORKFLOW RULES?

A. USERS WITH “VIEW SETUP AND CONFIGURATION” PERMISSION.
B. USERS WITH “MANAGE WORKFLOW RULES” PERMISSION
C. USERS WITH “CUSTOMISE APPLICATION” PERMISSION.
D. USERS WITH “CREATE WORKFLOW RULES” PERMISSION.

A

C. USERS WITH “CUSTOMISE APPLICATION” PERMISSION

63
Q

WHERE DO YOU SET THE VISIBILITY OF AN APP?
Choose 3 answers.

A. CUSTOM APP EDIT PAGE.
B. USER INFORMATION PAGE.
C. USER PROFILE.
D. NEW CUSTOM APP WIZARD.

A

A. CUSTOM APP EDIT PAGE.
C. USER PROFILE.
D. NEW CUSTOM APP WIZARD

64
Q

WHAT HAPPENS AFTER YOU ENABLE REPORT BUILDER UPGRADE?
Choose 2 answers.

A. ALL PROFILES GET ACCESS TO THE REPORT BUILDER BY DEFAULT. B. SCATTER CHARTS WILL NO LONGER BE AVAILABLE TO ALL USERS.
C. THE REPORT WIZARD WILL NO LONGER BE AVAILABLE TO ALL USERS.
D. THE REPORT WIZARD WILL STILL BE AVAILABLE INACCESSIBILITY MODE.

A

A. ALL PROFILES GET ACCESS TO THE REPORT BUILDER BY DEFAULT.

D. THE REPORT WIZARD WILL STILL BE AVAILABLE INACCESSIBILITY MODE.

65
Q

WHAT ARE TRUE ABOUT ADVANCED CURRENCY MANAGEMENT IN SALESFORCE CRM?
Choose 2 answers.

A. IF YOUR ORGANISATION USES ADVANCED CURRENCY MANAGEMENT, THE OPPORTUNITY CLOSE DATE DETERMINES WHICH CONVERSION RATE TO USE WHEN DISPLAYING CURRENCY AMOUNTS.
B. WHEN ADVANCED CURRENCY MANAGEMENT IS FIRST ENABLED, YOUR EXISTING EXCHANGE RATES ARE DELETED AND AS A SYSTEM ADMINISTRATOR, YOU WILL HAVE TO CREATE A SET OF EXCHANGE RATES.
C. IF YOU DISABLE ADVANCED CURRENCY MANAGEMENT, ALL CURRENCY CONVERSIONS WILL USE THE STATIC CONVERSION RATE.
D. ADVANCED CURRENCY MANAGEMENT REQUIRES A CUSTOM FISCAL YEAR STRUCTURE.

A

A. IF YOUR ORGANISATION USES ADVANCED CURRENCY MANAGEMENT, THE OPPORTUNITY CLOSE DATE DETERMINES WHICH CONVERSION RATE TO USE WHEN DISPLAYING CURRENCY AMOUNTS.
C. IF YOU DISABLE ADVANCED CURRENCY MANAGEMENT, ALL CURRENCY CONVERSIONS WILL USE THE STATIC CONVERSION RATE.

66
Q

WHAT IS A BASIC CONSIDERATION WHEN CHANGING THE RECORD OWNER?

A. THE NEW OWNER HAS AT LEAST “READ” PERMISSION ON THE OBJECT.
B. THE NEW OWNER HAS AT LEAST “READ/WRITE” PERMISSION ON THE OBJECT.
C. THE NEW OWNER HAS AT LEAST “READ/WRITE/TRANSFER” PERMISSION ON THE OBJECT.

A

A. THE NEW OWNER HAS AT LEAST “READ” PERMISSION ON THE OBJECT

67
Q

WHAT ARE THE KEY BENEFITS OF TERRITORY MANAGEMENT (TM)?
Choose 4 answers.

A. THE ABILITY TO USE ACCOUNT CRITERIA TO EXPAND A PRIVATE SHARING MODEL.
B. SUPPORT FOR COMPLEX AND FREQUENTLY CHANGED SALES ORGANISATION STRUCTURES.
C. SUPPORT FOR COMPLEX AND FREQUENTLY CHANGED LEAD QUEUE MEMBERS LIST.
D. SUPPORT FOR TRANSFERRING USERS BETWEEN TERRITORIES, WITH THE OPTION TO RETAIN OPPORTUNITIES.
E. MULTIPLE FORECASTS PER USER, BASED ON TERRITORY MEMBERSHIP

A

A. THE ABILITY TO USE ACCOUNT CRITERIA TO EXPAND A PRIVATE SHARING MODEL.
B. SUPPORT FOR COMPLEX AND FREQUENTLY CHANGED SALES ORGANISATION STRUCTURES.
D. SUPPORT FOR TRANSFERRING USERS BETWEEN TERRITORIES, WITH THE OPTION TO RETAIN OPPORTUNITIES.
E. MULTIPLE FORECASTS PER USER, BASED ON TERRITORY MEMBERSHIP

68
Q

WHICH LIST VIEWS CAN BE AVAILABLE IN THE CONSOLE TAB?
Choose 2 answers.

A. LIST VIEWS SET BY THE SYSTEM ADMINISTRATOR IN THE CONSOLE LAYOUT.
B. LIST VIEWS SET BY THE SYSTEM ADMINISTRATOR ON THE OBJECT’S TAB.
C. LIST VIEWS CREATED BY A STANDARD USER FOR HIMSELF.
D. LIST VIEWS CREATED WITHIN THE CONSOLE TAB

A

B. LIST VIEWS SET BY THE SYSTEM ADMINISTRATOR ON THE OBJECT’S TAB.
C. LIST VIEWS CREATED BY A STANDARD USER FOR HIMSELF

SFDC Admin Certificate Unofficial Study Guide (7 decks)

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