De-Escalation Flashcards
What are the 5 steps of the Critical Decision Making Model? (CDM)
Step 1: Collect information
Step 2: Assess situation, threats, and risks
Step 3: Consider police powers and agency policy
Step 4: Identify options and determine best course of action
Step 5: Act, review, and re-assess
What are the benefits of the CDM?
Organize the decision-making process
- Assists officers to make better decisions
- Assists officers in explaining their actions after the incident to provide a structured, rational explanation increasing credibility.
Identify behaviors associated with a person experiencing behavioral crisis.
- Individual not responding to verbal commands.
- Lack of coherence
- Agitated
- Talking to themselves
- Poor hygiene
In regards to the principles and best practices for effectively responding to a person in a behavioral crisis, your mission is not to ___________ or __________ issues.
Diagnose/ treat or solve
Your top priority is to __________ defuse and ____________ the situation.
Verbally/ stabilize
Try to get a person to a state where they can ___________ and better reason, where _____________ can be achieved.
Function/ voluntary compliance.
When engaging and connecting with a person in behavioral crisis, you should………….
-Request backup and specialized help
-Don’t rush the situation unless immediate action is required
-Focus on calming the situation
-continually assess and re-assess
-communicate, communicate, communicate.
-Active listening
-Watch body language (yours and theirs)
-Always be respectful, never dismissive.
As emotions rise, rational thinking ______________.
Declines
____________ someone’s emotions can help them think more rationally and make better decisions.
Lowering
_____% of your time is listening. ______% of your time is talking.
80/ 20 rule
Use _________ to your advantage.
Silence
Project the _______ body language.
Right
Make eye contact and use _____________ gestures.
Open-handed
Modulate your ______ of voice.
Tone
Demonstrate key verbal communications skills that are critical to defusing tense
situations and gaining voluntary compliance.
Use the team concept.
* Establish rapport.
* Ask questions or make requests clearly, and one at a time.
* Ask open-ended questions, especially “what” and “how” questions.
* Encourage conversation, but do not dominate it.
* Provide options.
* Emotional contagion.
Explain use of the Critical Decision-Making Model (CDM) in responding to and managing a critical incident.
Collect information
“Tactical pause”
Preparing yourself
Only _________ officer should be communicating with the subject.
One
Other personnel that arrive at the scene should be providing cover, using less-lethal weapons, and _________________.
Establishing perimeters.
After arriving on the scene, if no immoderate threat is present, the officers should “ slow the situation down.” This is called a ______________.
Tactical Pause
Conducted to uncover and document strengths weaknesses of the response to
an incident.
* Part of a continuous learning and improvement process
* Purpose: to improve future performance.
* Include the topic of implicit bias in your review of the incident.
AAR (After Action Review)
Explain concepts such as “tactical pause,” “distance + cover = time,” and “tactical repositioning.”
• Tactical Pause: Officers must be prepared to act as soon as they arrive on the scene. But if there is no immediate threat and they have time to “slow the situation down”, they should use that to their tactical advantage.
• Distance + cover = time: When officers are in close quarters with a potential threat and they feel pressed for time, options quickly dwindle. But when officers have distance, cover, and time, their options multiply.
• Tactical repositioning: maintaining a position of advantage and a safety zone.
Watch their hands
Recognize principles and best practices for effectively responding to a person in behavioral crisis.
• Your mission is not to diagnose or treat/solve issues.
• Top priority is to verbally defuse and stabilize the situation.
• Try to get a person to a state where they can function and better reason, where voluntary compliance can be achieved.
