Day 1 Flashcards
Water Grill’s Phone Number
949-208-7060
Water Grill’s Address - Costa Mesa
3300 Bristol St
Costa Mesa, CA
92626
Hours of Operation
Mon - Thurs
11am - 11pm
Friday
11am - 12am
Saturday
10am - 12am
Sunday
10am - 11pm
Who’s Who?
CEO/Chairman of the board
Sam King
Who’s Who?
Vice Chairman of the Board
Jeff King
Who’s Who?
President/COO
RJ Thomas
Who’s Who?
Vice President of Operations King’s Signature Group
Mark Augarten
Who’s Who?
Culinary Director King Signature Group
Damon Gordon
Who’s Who?
Director of Operations Water Grill Restaurants (2)
Adam Gash
Corey Gresham (Costa Mesa)
What are the 7 restaurants in the signature group?
- 555 East - Long Beach
- Fish Camp - Huntington Beach
- Last Burger on Land - Santa Ana
- Lou & Mickeys - San Diego
- Meat on Ocean - Santa Monica
- PierBurger - Santa Monica
- Water Grill
- Costa Mesa
- San Diego - J St. (Gas Lamp)
- Santa Monica - Ocean Ave
- LA - Grand Ave
- Dallas, TX
What is KWS?
Kings way of service
(Consistency)
What does “Guest First” mean to you?
Make sure they have a great experience and do whatever it takes to make sure they leave happy, and look forward to coming back.
Treat the guests as is they were in your own home
It’s what makes us who we are at any King’s Seafood Company restaurant.
Guest First in detail
Paying attention to the details of every aspect of the restaurant to ensure we exceed the guests expectations.
Being able to wow a guest after a mistake… showing them how everyone can stumble, but how we pick up and can recover in a memorable way.
Winning one guest at a time
Mission Statement
What are the 7 guiding philosophies?
- What… Why… How
- We believe, “Guest First”
- We are product Driven
- QSCV (quality, service, consistency, & value)
- We unconditionally guarantee our product and service
- We recruit the best and recognize their contribution
- Completing individual responsibility ensures ongoing team success
Mission Statement
Purpose
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