Customer Servise Jake RH Flashcards
1
Q
Does a product have to be expensive to be good quality?
A
No
2
Q
Do small businesses like economies of scale?
A
No
3
Q
What should employees do to offer good service?
A
Be helpful and respond quickly,
Have enough training to ensure they know the product,
Good communication skills
4
Q
What should premises be like?
A
Clean,
Properly signposted,
Adapt to disabled people,
Baby changing rooms
5
Q
What is the definition of quality?
A
Whether the product meets the customers expectations
