Customer service - GA

Question 1

Name advantages of good customer service?

Answer 1

• increased sales
  -good reviews(word of mouth)
  -USP
  Customer loyalty - repeat purchases

Question 2

What are the three laws put in place for standards in the work place?

Answer 2

• The Sale and Supply of Goods Act 1994
• Consumer Credit Act 1974
• Trades Description Act 1974

Question 3

What is a definition of quality?

Answer 3

Takes into account whether the product reaches the expectations of the consumer.

Question 4

What does The Sale and Supply of Goods Act 1994 say?

Answer 4

All products have to be satisfactory quality. ( safe, long lasting, nothing wrong with them)

Question 5

What is the Consumer Credit Act 1974?

Answer 5

Protects you when you borrow or buy on credit. The business may be licensed to give credit and no one under 18 is allowed to borrow or buy credit.

Question 6

What are the standards for McDonalds?

Answer 6

• edible
• good value for money
• friendly
• good drive through
• clean bathrooms

Question 7

What are businesses not allowed to discriminate?

Answer 7

-Race
Disabilities
Age

Question 8

How often must electrical equipment be checked?

Answer 8

Once a year

Question 9

What is the minimum wage?

Answer 9

18-20yrs- £5.23

21+-£6.50