Customer Service LG

Question 1

What are the benefits of having a good website?

Answer 1

You can sell from far away.
People who aren’t in the local area can find out about the business.
People can look at the business 24/7.

Question 2

What should people always greet customers with?

Answer 2

A smile.

Question 3

Why should you respond quickly to customers?

Answer 3

You don’t want your company to come across as being lazy and tired. You want the service to be fast and effective.

Question 4

What can poor customer service cause?

Answer 4

It won’t give customers an opportunity to get a good impression of the company. People may also complain to other customers meaning they will get less money.

Question 5

What states that products have to be satisfactory quality.

Answer 5

The sale and supply of goods act 1994.

Question 6

I run through the earth but I am standing still, what am I?

Answer 6

A river.

Question 7

What disallows false or misleading information?

Answer 7

Trades description act 1974

Question 8

What protects you when borrowing or buying on credit?

Answer 8

Consumer credit act 1974

Question 9

What are some benefits of customer service?

Answer 9

People will recommend the company.
You get good reputation.
You get good reviews.
You get customer loyalty.
You have a unique selling point.