Customer Service SG

Question 1

Give two qualities employees of a business with good customer service should have? Thrivid❤️

Answer 1

1) Helpful
2) Friendly
3) Good communication skills
4) Be polite

Question 2

What is the act called when “false or misleading information must not be given”?

Answer 2

Trades Description Act 1974

Question 3

Why is delivery a good thing for a business? I love Thriv❤️

Answer 3

Customers from far away can order online and customers can check if items are in stock

Question 4

Why is it important for a business to have a customers loyalty/trust?

Answer 4

Because it means they will continue to go to the shop and give them money

Question 5

How did Fosters in Liverpool improve there customer service and quality?

Answer 5

1) They spoke to the locals and found out what they wanted from them
2) Got fresh products that were locally sourced
3) Made the layout of the shop more attractive