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Business Studies AS
> Customer service > Flashcards
Customer service Flashcards
Study These Flashcards
Business Studies AS
(42 decks)
Competiton Law
Discrimination
Organisational Structures And Roles
Business Aims and objectives
Business Functions
Marketing
Motivation
Maslow's hierachy of needs
Codes of practice
Business ethics
Environmental issues
Types of ownership
Job Analysis
Job description
Person specification
Application forms and letters of application
Advertising
Selection process
The interveiw
After the interveiw
Marketing
Administration
Finance
Human resources
Distribution and ligistics
Customer service
Production
Kfc
Tesco's
Sainsbury's
Mcdonalds
Taylor
Skills and qualities
Methods of motivation
Methods of testing in an interveiw
Staff appraisals
Different types of training
Cv's
SMART
Mayo
Herzberg
Ethnical issues
