customer protection laws Flashcards
1
Q
The sales of goods act
A
relates to the products and services being sold by businesses all products must be merchantable quality match their description be fit for purpose
2
Q
the trade description act
A
this relates to how businesses deal with and sell to customers all businesses must not give false information fail to give important information force the sale
3
Q
drawbacks of customer protection laws
A
businesses must know the law and keep up to date
laws can restrict businesses operating as they wish.
can be costly for businesses to change practices
bad publicity if not followed
4
Q
benefits of customer protection laws
A
if business follows leglislation businesses are less likely to receive fines or be sued by customers
meeting customer protection laws can improve a businesses image
improved with stakeholders
good publicity followed
