Crowe Human Resources Flashcards
Human Resource Management
Knowledge area that covers a total of 4 proceses. Most of this material deals with soft skills, such as management theory, organizational behavior, psychology, and the field of human resources.
Processes:
- Develop human Resource Plan (Planning)
- Acquire Project Team (Executing)
- Develop Project Team (Executing)
- Manage Project Team (Executing)
Develop Human Resource Plan
This planning process results in the human resource plan which is executed or carried out by the 3 remaining human resource management processes. The HR plan and roles and responsibilities provide guidance for other HR processes.
Key Inputs
• (none)
Key Tools
• Org Charts & Position Descriptions
Key Outputs
• Human Resource Plan
Acquire Project Team
This executing process of human resource management is all about getting the right people on the team. Here the PM is staffing the project.
Key Inputs
• None
Key Tools
• Pre-Assignment
Key Outputs
• Project Staff Assignments
• Resource Calendars
Develop Project Team
Important executing process of human resource management. The goal of this process is to build a better team that will result in superior project performance.
Key Inputs
• (none)
Key Tools • Interpersonal Skills • Training • Team-Building Activities • Ground Rules • Co-Location • Recognition and Rewards
Key Outputs
• Team Performance Assessments
Manage Project Team
Final executing process of Human Resource area focuses on proactive management of the staff to ensure that the team is performing according to the plan.
Key Inputs
• (none)
Key Tools • Project Performance Appraisals • Conflict Management • Issue Log • Interpersonal Skills
Key Outputs
• (none)
Organizational Charts & Position Descriptions
Tool of the Develop Human Resource Plan process, representing who will be working on the project and what they will be responsible for doing.
Three formats:
- Hierarchical
- Matrix
- Text
RAM or RACI Chart
An example of a matrix organizational chart.
RAM stands for Responsibility Assignment Matrix.
Lists work packages in the rows and roles in the columns.
RACI Chart is a type of RAM.
RACI stands for Responsible, Accountable, Consult, Inform.
Human Resource Plan
The major output of Develop Human Resource Plan
Three components:
- Roles and responsibilities
- Organization charts
- Staffing management plan
Includes resource histogram, showing use of resources during a time period.
The staffing management plan details how project will be staffed, and how the team will be trained, reviewed, and released.
Addresses safety, compliance, and other human resource needs.
Pre-Assignment
With some projects, this tool of pre-assignment comes into play. Specific human resources may be requested by the customer, sponsor, or management based on prior knowledge, familiarity, or expertise. These resources are “pre-assigned” to the project team.
Project Staff Assignments
The primary output of Acquire Project Team. This is the list of human resources that have ben signed up to contribute to the project (the project team).
Resource Calendars
this output of Acquire Project Team lists when resources are assigned to a project so that the performing organization knows who is available for other work and when. Project managers share this information of pooled staff for planning purposes.
Training
Tool for providing instruction, direction, or education to staff to improve their ability to perform project tasks.
This tool is used in the Develop Project Team process.
Team-Building Activities
Tool or activity designed to foster tema cohesiveness by sharing in a common experience. The goal in to develop deeper relationships or bonds among team members; most effective when performed early and often over life of the project.
This tool is used in the Develop Project Team process.
Ground Rules
Tool that defines formal or informal guidelines for acceptable team behavior.
These rules may apply to several topics, such as communication with the customer, care of sensitive data, protection of trade secrets, dress codes, hours of work, use of email or other office-equipment, to name a few.
This tool is used in the Develop Project Team process.
Co-Location
This tool involves bringing team members together to one location in order to reach a deadline, milestone, or other significant event.
This tool is used in the Develop Project Team process.
