CRM Flashcards
SHELL
Software Hardware Environment Liveware Liveware
DODAR
Diagnose Options Decide Action Review
Assertive personality type
Task-oriented and people-oriented
TEM: Latent threats
Professional culture
Organisational culture
National culture
Vague policies
TEM: Overt threats
Weather, Atc Airport, Terrain Operational pressure Aircraft, cabin, maintenance, Ground/ramp, dispatch, documentation
TEM: aicraft handling errors
Flight control
Automation
Systems, radio, instruments
Ground navigation
TEM: Procedural errors
Deviation from SOPs Briefings Checklists Callouts Documentation
TEM: Communication errors
Pilot to pilot
Crew to external
TEM: Undesired aircraft states
Aircraft handling: speed deviations, weather penetration, airspace penetration, unstable approach or long, firm, off-centre landing, operation outside Va
Ground navigation: runway, taxiway incursions, wrong txy way, ramp, gate, hold spot, taxy speed limit
Incorrect aircraft configuration: system, engine, weight
TEM: Hard management resources
Legislative controls (ICAO, EASA, CAA)
Aircraft system design (TCAS, TAWS)
Operating procedures & practices (SOPs, checklists, briefings)
Training
TEM: Soft management resources: planning countermeasures
SOP briefing
Plans stated
Workload assignment
Contingency management
TEM: Soft management resources: executing countermeasures
Monitor and cross-check
Workload management
Automation management
TEM: Soft management resources: reviewing countermeasures
Evaluation and modification of plans
Inquiry
Assertiveness
NITS briefing
Nature
Intention
Time
Specials
Hazardous attitude types
Anti authority Impulsivity Invulnerability Macho Resignation
