Crisis Management Flashcards
What defines a crisis in sport management?
A crisis is a process of transformation where the old system cannot be maintained, characterized by significant disruption rather than a one-off event (Venette, 2003).
Why is it important to address crises in sport organizations?
Crises can compromise funding, challenge stakeholder impressions, and necessitate specific strategies and leadership styles.
What are key elements of a crisis?
Disruption of stakeholder trust, undermining the organization’s purpose, potential long-term financial impacts, and the organization being perceived as risky.
What types of crises can occur in sport organizations?
Sudden or smoldering crises, financial crises, environmental crises, organizational crises, and issues related to behavior of players, coaches, or administrators.
How is crisis communication characterized?
By the speed of escalation and response, and the type of response, which can either be proactive (“thunder stealing”) or reactive (“waiting for the thunder”) (Kitchin & Purcell, 2017).
Provide an example of a sudden crisis in sports.
The COVID-19 pandemic significantly impacted financial stability in sports organizations.
What is an example of an organizational smoldering crisis?
The independent reviews and inquiries into Cycling NZ following past incidents and athlete wellbeing concerns, culminating in Olivia Podmore’s death.
What are key leadership strategies during a crisis?
Identifying the crisis, establishing a crisis center, developing a crisis plan, managing reputational risk, and utilizing outside help when necessary.
Describe the leadership styles during a crisis.
Various styles include trait (leading by example), behavioral (learning through experience), charismatic, transactional, transformational, and contingency/situational.
What does organizational resilience entail?
It includes robustness, redundancy, resourcefulness, and rapidity to withstand stress and ensure timely responses to crises (Cuskelly, Filo & Wicker, 2013).
What are essential steps for recovering from a crisis?
Planning for recovery, utilizing volunteer work, developing succession plans, pursuing diverse funding options, and ensuring varied income streams (Wicker, Filo & Cuskelly, 2013).
What opportunities can arise after a crisis?
Rebuilding trust, creating a new mindset, identifying vulnerabilities, making rapid decisions, and learning from the crisis to enact positive change (James & Wooten, 2005).
