cp ch12

Question 1

what are the functions of ngo for consumer protection

Answer 1

1educating the general public about cons rights by organising training programmes seminars workshops
2 filing complaints in appropriate consumer courts on behalf of consumers
3 taking initiative in filing cases in consumer courts in the interest of gen public not for any individual
4 encouraging consumers to strongly protest against unscrupulous exploitative unfair trade practices of seller
5 providing legal assistance to consumers

Question 2

name some imp ngos engaged

Answer 2

common cause delhi
consumer coordination council delhi
mumbai grahak panchayat

Question 3

what are some relief available

Answer 3

1. withdraw hazardous goods from sale
2. remove defect in goods or deficiency in services
3. to refund the price pid for product
4. to replace the defective product w new one
5. to issue corrective advertisements to neutralise the effects of misleading advertisement

Question 4

state some consumer responsibilities

Answer 4

1. be aware of the various choices available in the market so that a wise choice can be made
2. always ask for cash memo so that ythere is proof of purchase
3. buy standardized goods w qlty assurance hallmark jewelry
   isi electronic prods
4. respect env
   avoid littering waste and pollution
5. assert yourself to ensure a fair deal
6. form consumer societies be an active part in educating consumers

Question 5

imp of consumer protection from consumer pov

Answer 5

consumer ignorance
widespread exploitation of consumers
unorganized consumers

Question 6

imp of consumer protection from bus. pov

Answer 6

business use society’s resources
govt interference
moral justification
social resp
long term int of bus

Question 7

right to seek redressal

Answer 7

the consumer has right to get relief if the product falls short of his expectations
many reliefs such as refund, replacement , compensation etc are under consumer protection act

Question 8

right to be heard

Answer 8

the consumer has right to be heard in case of dissatisfaction with goods or services
many enlightened firms have consumer grievance cells

Question 9

right to safety

Answer 9

a consumer has right to be protected against goods and services which are hazardous for life and health

Question 10

right to choose

Answer 10

a consumer has the right to make a choice from variety of products at competitive choices
marketers should offer vide variety of products in terms of quality brand prices size etc

Question 11

right to consumer education

Answer 11

a consumer has the right to be educated about reliefs and rights available to him if the services are falling short of his expectations

Question 12

right to be informed

Answer 12

a consumer has right to be informed about the product he is buying including its details like ingredients expiry date batch number etc
such info is available on the label of the prod