contract Flashcards

1
Q

Who is included in the contract?

A

FF, inspector, Driver, Lieutenant, Captain, and all probationary employees. (5)

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2
Q

Who is the exclusive representative for the purposes of collective bargaining?

A

Metro Broward Professional Firefighters Local 3080. (5)

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3
Q

An employee who agrees to a time exchange but fails to work due to illness or emergency?

A

May be required to provide a Dr note and their sick/annual leave account will be docked for each 1/4 hour missed. (19)

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4
Q

What are the contract effective dates?

A

October 1, 2016- September 30, 2019

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5
Q

If an employee fails to work a time exchange for any reason other than illness/injury and the city incurs any cost such as overtime ___?

A

Cost and expense will be deducted from annual leave account of employee. (20)

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6
Q

Is a probie eligible for a leave without pay?

A

No (21)

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7
Q

How much time off does the union president get and how does he use it?

A

Not to exceed 192 hours per fiscal year. Written request shall be submitted to the fire chief at least 72 hours in advance. Sufficient staffing with no OT cost. (9)

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8
Q

What is the grievance procedure and timelines?

A

1) Aggrieved employee presents in writing within 5 working days the employee knew or should have known of the grievance through proper channels to the Deputy Chief. Deputy chief 5 days to respond in writing. If not resolved within 5 days employee must document on union grievance form and present to union Executive Board. Exec board shall meet to discuss within 30 days. 2) Exec board presents to the Fire Chief within 5 working days. Fire chief shall respond within 5 working days. 3) present to Human Resources director within 5 working days. Will meet within 5 working days 4) submitted to arbitrator within 10 work days. arbitrator decision final. (12)

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9
Q

What is a grievance?

A

A difference, dispute, or complaint between the city and the union as to the application or interpretation of this agreement. (11)

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10
Q

What shall the grievance specify? (4)

A

1) Date of the grievance 2) specific articles of the agreement that were violated 3) basic facts pertaining to the grievance 4) relief requested. (11)

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11
Q

When shall a grievance be presented directly at Step 2?

A

When it involves discipline in the form of suspension, demotion, or termination. Or when it is general in nature in that it applies to a number of employees having the same issue. (12)

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12
Q

Where is arbitrator selected from?

A

Mutually selected from Federal mediation and Conciliation Service. Decision is final and binding on both parties. (12)

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13
Q

Who pays for arbitrator?, Court reporter?

A

Fee shall be equally divided. Court reporter paid by party making request, if both parties then they split. (13)

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14
Q

What happens if city doesn’t respond to grievance?

A

Considered denial and may automatically proceed to next step. (13)

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15
Q

How long does the arbitrator have to make a decision?

A

30 days. (13)

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16
Q

A settlement of a grievance prior to arbitration is limited to how long?

A

Limited to 10 work days prior to date grievance was put in writing (13)

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17
Q

A resolution by an arbitrator for a grievance can be retro for how long?

A

Period to be determined by the arbitrator. (13)

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18
Q

When shall union dues be deducted and delivered?

A

Deducted weekly and delivered monthly to the union treasurer. (15)

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19
Q

How long is written notice to revoke union dues deduction?

A

30 days. (15)

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20
Q

Seniority will govern the following matters.

A

Vacation. Kelly days. NOT work assignments by shift. (16)

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21
Q

When are Kelly days bid and effective?

A

Bid in October effective first full pay period after Jan 1. (16)

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22
Q

Tie breaker new employees?

A

Date of hire, hiring exam score, date on application. (16)

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23
Q

Tie breakers for promotion before ____? (5)

A

April 1, 2002. Promotion date, time in next lowest rank, hire date, exam score, application date. (17)

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24
Q

Tie breakers for promotions on/after ____? (5)

A

April 1, 2002. Promotion date, test score, time in next lowest rank, hire date, application date. (17)

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25
Q

Partial shift exchange with a minimum of ____ will be permitted and require prior approval of the B/C.

A

2 hours. (18)

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26
Q

The 1 shift advance notice will not be required for partial shift exchange for less than ____ unless?

A

12 hours, unless the exchange is to start at beginning of shift (0800) (18).

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27
Q

Probies shall not be entitled to participate in a time exchange except___?

A

For job related educational purposes. (19)

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28
Q

No employee may have owed or owe___?

A

More than 5 shifts to any other employee. (19)

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29
Q

An employee who abuses the time exchange article shall be subject to loss of time exchanges for a period of?

A

Up to 1 year as determined by the fire chief. (19)

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30
Q

An employee who agrees to exchange time but fails to report to work shall be subject to ___?

A

Disciplinary action up to and including termination. (19)

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31
Q

Leave of absence without pay for a period not to exceed _____may be granted for any reasonable purpose by the _____?

A

60 calendar days, Human Resources director. (21)

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32
Q

A leave without pay may me renewed or extended for a period not to exceed _____ if requested in writing and approved by the ____?

A

30 days, Human Resources director. (21)

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33
Q

Is the denial of a leave of absence grievable?

A

No. (21)

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34
Q

Unpaid leave may only be granted after___?

A

An employee has exhausted his annual leave and floating holidays, and in cases of sickness, sick time. (21)

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35
Q

Do employees accrue benefits during unpaid leave?

A

No (21)

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36
Q

Time without pay for _____ or less is considered unpaid leave and does not require approval from the HR director.

A

1 pay period or 2 weeks. (21)

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37
Q

Any unpaid leave of absence of _____ or more per calendar year will toll continuous service and cause an adjustment to anniversary date.

A

30 calendar days full or partial. (22)

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38
Q

Shift employees earn sick leave at a rate of ____hours per week not to exceed ____ hours per fiscal year.

A

2.77 hrs/ week, 144 hrs/year. (23)

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39
Q

Non shift employees earn sick leave at a rate of ____ hours per week not to exceed ____ hours per fiscal year.

A

1.84 hrs/ week, 96 hrs/ year. (23)

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40
Q

An employee who leaves work due to illness will be charged sick leave rounded to the nearest__?

A

1/4 hour. (23)

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41
Q

For sick leave, employees hired on/before _______will be paid for _____% if they retire or separate in good standing.

A

October 1, 1985, 100% (23)

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42
Q

For sick leave, employees hired after ______ will be paid _____ for the accrued sick leave upon retirement and _____ for their accrued sick leave upon resignation.

A

October 1, 1985, 1/2, 1/4. (23)

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43
Q

Upon death of an employee in line of duty the city will compensate beneficiary _____ of sick leave within _____.

A

100%, 30 days. (24)

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44
Q

Employees fired for just cause will forfeit ___?

A

All accrued leave. (24)

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45
Q

Sick leave will be used for the following reasons. (4)

A

Personal illness or physical incapacity, enforced quarantine, non-shift may use for prescribed medical treatment, shift personal may use sick leave for prescribed medical treatment but it must be approved in advance by fire chief or his designee. (24)

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46
Q

Employees calling in sick must do so prior to ____?

A
  1. (25)
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47
Q

Employees who do not use sick leave for 6 months, (what dates), will have their annual leave accruals increased by ______ (shift, non shift), by what dates?

A

October 1-March 31, April 1-September 30. Shift-12 hours, non shift-8 hours. By the end of the second full pay period after March 31 and September 30. (25)

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48
Q

Light duty following non-job related injury considered individually on the following basis? (5)

A

1) Suitable work must be available as determined by the fire chief 2) Approval by the HR director 3) Employee must work on a full time basis 4) Requests not approved within 5 work days will be considered denied 5) Physician must provide reasonable assurance the employees condition will not extend beyond 30 days. Extension beyond 30 days must be approved by the HR director. (25)

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49
Q

Workers’ comp benefits will be received until? (4)

A

1) employee able to return to work 2) employee able to return to light duty 3) employee is rewarded a disability pension 4) 1 year has passed since 1st date of lost time from injury. (27)

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50
Q

For on the job injury when can workers comp be extended past 1 year?

A

After 1 year has passed but the prognosis is that the employee will be able to return within 12 months to regular or light duty. This will not apply during recreational activities except on city owned exercise equipment. (27)

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51
Q

When may the city deny workers comp?

A

When the sustained injury is because of willful misconduct, gross negligence, criminal act, intoxication or drug use. (27)

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52
Q

When is medical and life insurance made available for full time employees?

A

On the 1st of the month following 30 days of employment. (29)

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53
Q

How much shall the city pay for health insurance? single and family?

A

100% cost of HMO for single employees and 2/3 cost of HMO for dependent coverage. (29)

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54
Q

What life insurance is currently in effect following 30 days of employment?

A

Base annual salary rounded to the next highest $1,000 with a maximum cap of $50,000. (29)

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55
Q

Statutory minimum life insurance when a FF is killed while engaged in performance of his duties?

A

$50,000. (30)

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56
Q

Statutory minimum life insurance when a FF is killed as a result of response to what is reasonably believed to be an emergency involving the protection of life or property?

A

$100,000. (30)

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57
Q

Statutory minimum life insurance of a FF who is unlawfully or intentionally killed as a result of a fire which has been determined to have been caused by arson?

A

$150,000. (30)

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58
Q

All chapter 175 premium tax revenues received during each fiscal year up to ____ shall be used to reduce the city’s contribution to the pension fund?

A

$2,055,127 (32)

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59
Q

In accordance with chapter 175 ____ shall be excluded from salary for pension purposes?

A

Payments for accrued unused sick and annual leave. (34)

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60
Q

Shift employees shall be granted ____ for bereavement leave? (2)

A

1 shift within FL 2 shifts outside FL. (35)

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61
Q

Non-shift employees shall be granted ____ for bereavement leave? (2)

A

3- 8 hour days within FL

5-8 hour days outside FL. (35)

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62
Q

Employees immediate family shall be defined as ? (19)

A

spouse, father, mother, step-parents, son, daughter, step-children, brother, sister, father in law, mother in law, sister in law, brother in law, grandfather, grandfather in law, grandmother, grandmother in law, grandchildren, any relative living with employee as dependents. (35)

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63
Q

Acceptable documentation for bereavement leave will include?

A

Copy of death certificate, obituary from newspaper that has employees name and describes as immediate family (original with name of newspaper and date), or other similar original document. (35)

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64
Q

What shall employees be compensated for EMT, paramedic, paramedic 1?

A

5% EMT, 12.5% paramedic, 15% Paramedic 1. (36)

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65
Q

Any employee hired after ____ who is a state certified FF/paramedic must maintain that certification?

A

October 1, 1997. (36)

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66
Q

Incentive pay for fire science certificate or fire officer 1?

A

$35 per pay period. (37)

67
Q

Incentive pay for Associate’s degree?

A

$50 per pay period plus $11.54/week=$73.08 per pay period. (37)

68
Q

Incentive pay for Bachelor’s degree?

A

$100 per pay period plus $25.38/week=$150.76 per pay period. (37)

69
Q

Certification incentive pay: how much per cert and max?

A

$250 per certification max $750 (37)

70
Q

When is annual certification incentive pay submitted and paid?

A

Payable in the 1st pay check in December provided written proof is provided no later than November 1st. (38)

71
Q

Certification incentive is payable for the following active certificates: (11)

A

Haz mat, dive, TRT, fire inspector, plans inspector, arson investigator, fire service instructor, BLS instructor, ACLS instructor, PALS instructor, NFPA 1403 LFTI. (38)

72
Q

Who can not receive which certificate incentives?

A

Special response team no haz mat, dive, or TRT. FLS no Fire inspector or plans examiner. Training division not the four instructor or LFTI incentives. (38)

73
Q

What is a normal work week?

A

Sunday-Saturday. (39)

74
Q

The fire chief may change the normal duty hours provided he will give the union ____ advance notice?

A

30 calendar days. (39)

75
Q

For overtime purposes for non shift employees what will count as time worked?

A

Actual time worked excluding paid lunches, bereavement leave and holiday time.(41)

76
Q

How much comp time may employees accrue and how can they use it?

A

72 hours comp time. Shift may use in 24 hour increments and non shift may use in no less than 1 hour increments. (41)

77
Q

Overtime will be offered in ____ blocks?

A

12 hour (42)

78
Q

When shall the 2.5% lump sum payments be and what shall they include?

A

First full pay period after October 1, 2017 and October 1, 2018. Base rate of pay plus longevity plus EMT/Paramedic incentive. (43)

79
Q

When shall the across the board wage increase be effective?

A

In the first full pay period after October 1, 2016. (43)

80
Q

When was the single step (2.5%) merit increase changed to a double step (5%)?

A

October 1 2004. (44)

81
Q

If an employee is promoted and his actual pay anniversary for a merit increase is within ____ he will be given credit for his merit increase and his increase for promotion.

A

60 days (44)

82
Q

Employees assigned to work non shift will receive___?

A

7.5% (44)

83
Q

EMS shift supervisors will be paid an assignment pay of ____?

A

5% while actually performing the duties of the assignment. Assignment to this position is non grievable. (45)

84
Q

Assignment pay for honor guard, SWAT medic, dive team?

A

$7.50 per week. (45)

85
Q

How many holidays do shift employees get paid for and when?

A

12 total holidays, (144 hours). 6 holidays in the 1st full pay period after May 15 and 6 holidays in the 1st full pay period after November 15. (46)

86
Q

To receive annual leave in lieu of payment an employee must ___?

A

Submit a written request to the finance dept received no later than April 15 and October 15. (46)

87
Q

What do non shift employees get instead of holiday days and how to use? (3)

A

3 floating holidays. 2 weeks advance notice, Must be used in fiscal year they were earned, must have 26 weeks of service. (47)

88
Q

Legal holidays observed with non shift employees receiving regular pay? (9)

A

new years day, martin Luther king day, memorial day, labor day, veterans day, fourth of July, thanksgiving, Friday after thanksgiving, Christmas . (47)

89
Q

When a non shift employee is required to work on a holiday he shall receive___?

A

8 hours of annual leave credited to his annual leave account. (47)

90
Q

What is the minimum call back pay for shift employees?

A

4 hours OT. (54)

91
Q

What is the minimum call back pay for non shift employees?

A

3 hours OT. (54)

92
Q

When is an employee at work not entitled to call back pay? (2)

A

When he is already at the work location. If given 7 days notice no minimum but still time and 1/2. (54)

93
Q

When shall inspectors not receive call back minimum? How shall they be paid?

A

When conducting an inspection of a commercial property minimum of 30 minutes prior to or after normal duty hours. But still paid time 1/2. (54)

94
Q

What is the minimum hours for out of class pay and how much?

A

Period in excess of 2 hours. Starting pay for that rank but not to be less than 5% above that employees current base salary. (55)

95
Q

Annual leave for shift employees?

A

1-60 months=120 hrs (0-5 yrs=5 days)
61-120 months=168 hrs (5-10 yrs=7 days)
121-180 months=216 hrs (10-15 yrs=9 days)
181 months or more=264 hrs (15 yrs more=11 days)(56)

96
Q

Annual leave non shift employees?

A

1-60 months=96 hrs (1-5 years=12 days)
61-120 months=136 hrs (5-10 years=17)
121-180 months=176 hrs (10-15 years=22)
181 months or more=216 hrs (15 yrs more=27 days)(56)

97
Q

May annual leave be taken during probation?

A

No. (57)

98
Q

Employees may accumulate ____ of annual leave? shift/non-shift

A

shift=12 shifts. 240 hours non-shift. (57)

99
Q

What happens to annual leave in excess of caps?

A

It is automatically forfeited at end of fiscal year. (57)

100
Q

How should an employee request a change to a previously scheduled vacation day?

A

A written request submitted to the fire chief or designee 3 days prior to scheduled vacation date. (57)

101
Q

An employee is permitted to use emergency annual leave in order to care for___?

A

Sick spouse, child, or parent domiciled in employees home, provided no other person is able to care for such person. (57)

102
Q

Personnel may request educational leave _____? when?

A

In 4 hour increments to attend educational or training courses. Only sought on the shift to be taken off. (57)

103
Q

In the even a permanent employee retires, resigns, or is terminated he will be paid for all accrued and unused annual leave at ___? If dies?

A

Base rate of pay. In death payment will be made to his beneficiary. (58)

104
Q

How much annual leave can shift/non shift sell back? Can’t fall below how much as of when?

A
shift=72 hours cant fall below 96 hours
non-shift=60 hours cant fall below 80 hours.
September 15 (58)
105
Q

How do you request to sell back annual leave? When is it paid?

A

Submit written request to HR dept by September 1. Paid 1st full pay period after September 15. (58)

106
Q

How much is uniform allowance and when is it paid?

A

$200 1st paycheck in December. (59)

107
Q

What personal equipment will city pay to replace and how much and how to request?

A

Wrist watch-$50, prescription eyeglasses-$150. Written request submitted within 30 days. (60)

108
Q

How long is probation for all newly hired FF’s?

A

Until actually works 110 24 hour shifts. (62)

109
Q

After an employee works 110 shifts ____(who) shall either ___? (3)

A

HR director. 1) approve in writing retention of employee 2) approve in writing extension of probation no more than 30 shifts 3) if HR fails to approve employee is automatically separated from employment and is absolutely final and not grievable. (62)

110
Q

How long is probation for fire inspector? How long can it be extended?

A

12 months. Can be extended 90 days. (62)

111
Q

Safety committee will have how many members and meet how often?

A

6: 3 appointed by the union and 3 appointed by the fire dept. Shall meet not less than quarterly. (65)

112
Q

Who shall select the safety committee chairman?

A

The committee (65)

113
Q

Who is on the wellness committee?

A

3 selected by the union, 3 selected by the city and the risk manager. (66)

114
Q

How must you notify for jury duty?

A

Notify B/C upon receipt of notice and provide him a copy. (67)

115
Q

Rules for reporting to work for jury duty?

A

If reporting the next day, go home at 8 pm. If no duty the next day report back when complete. If duty the next day entire shift is considered jury duty leave. (67)

116
Q

Required court appearance (witness)?

A

Minimum 3 hours at time 1/2. FD must be notified within 72 hours after being subpoenaed or notified. (68)

117
Q

What is the think tank of the department?

A

The management/Labor committee. (69)

118
Q

Management/labor committee shall have ____ members and meet ___?

A

6 members, 3 from each party. Meet not less than quarterly. (69)

119
Q

Longevity steps?

A

10, 15, 20 years. 2.5% non retro. (72)

120
Q

Effective ____ the city has the right to randomly drug/alcohol test ____ bargaining unit employees each year?

A

October 1, 2008. Up to 50% (73)

121
Q

Testing for drugs shall be done through___? Testing for alcohol shall be done through ___?

A

Blood and/or urine analysis. Blood analysis or intoxalyzer. (73)

122
Q

Employees shall be required to document their legal drug use and substance use within ___?

A

24 hours of their initial drug screening test. (74)

123
Q

Drugs for testing, screening test, confirmation test?

A

amphetamine- 1,000ng/ml 500 ng/ml
barbiturates- 300ng/ml 150 ng/ml
benzodiazepines-300 ng/ml 150 ng/ml
cocaine- 300 ng/ml 150 ng/ml
cannabinoids- 50 ng/ml 15 ng/ml
methaqualone- 300 ng/ml 150 ng/ml
opiates- 2,000 ng/ml 2,000 ng/ml
phencyclidine- 25 ng/ml 25 ng/ml
propoxyphene- 300 ng/ml 150 ng/ml
methadone- 300 ng/ml 150 ng/ml (75)

124
Q

Positive test for alcohol?

A

0.04g% (75)

125
Q

When were steroids added to drug testing and at what levels screening and confirmation?

A

October 1, 2008. Initial 10 ng/ml confirmation 1 ng/ml. (75)

126
Q

In the event the city chooses to rehab an employee for drug/alcohol abuse the city may?

A

Place him on administrative leave without pay. (76)

127
Q

An employee who fails to complete rehab including follow up care?

A

May be immediately terminated. (76)

128
Q

How many times is the city obligated to offer rehab to an employee?

A

1 time and future relapses may be dealt with by immediate termination. (76)

129
Q

All employees hired____ are prohibited from on/off duty tobacco use?

A

February 22, 2005. (76)

130
Q

Dates for safety day? How many hours added to annual leave?

A

October1-September 30. 8 hrs-shift 3 hrs non-shift. (77)

131
Q

Failure to notify supervisor of suspended driving privileges and continues to operate city vehicle is subject to?

A

Disciplinary action up to and including termination. (77)

132
Q

Notice to reopen contract?

A

30 days. (78)

133
Q

If any provision of this agreement is rendered invalid by a court ?

A

The parties shall meet within 15 calendar days. (79)

134
Q

FMLA of 1993 provides ____ of leave to employees. They are eligible if they have worked for the city ____?

A

12 weeks leave. At least 1 year and at least 1,250 over previous 12 months. (81)

135
Q

How much FMLA for birth of a child? What if both parents employed? How can it be extended?

A

12 weeks. If both 12 weeks combined. HR director may extend up to 1 year although it will not be FMLA. (81)

136
Q

Requirement for donating annual leave?

A

Must keep at least 1 week of annual leave. (81)

137
Q

If an employee is not eligible for FMLA the HR director may grant______ for adoption of a child? If both parents employed?

A

40 hrs unpaid leave. If both employed each may get 40 hrs.

138
Q

Who can you use FMLA to care for?

A

Spouse, child, or parent. (82)`

139
Q

For FMLA purposes, shift/non-shift employees may use ____ of sick leave per fiscal year?

A

Shift-4 shifts (96 hours)

Non shift- 80 hours. (82)

140
Q

For an employees serious health condition, upon written request from the employee ____ may extended leave up to a maximum of ___?

A

The HR director, 1 year. (82)

141
Q

Is appointment to the special response team grievable? And what is the pay?

A

No. $80/ pay period. (85)

142
Q

What is the minimum personnel appointed to the special response team?

A
  1. (85)
143
Q

When are promotional exams regularly conducted?

A

Lieutenant April of every odd year. D/O and Captain April of every even year. (86)

144
Q

The city shall provide written notice of promotional exams at least __?

A

120 days in advance of the 1st component of the exam. (86)

145
Q

The promotional exam announcement shall include? (4)

A

The dates and locations of the exam, eligibility criteria, and the source materials. (86)

146
Q

If a promotional list is depleted within ___ of the original expiration date, then a replacement exam will be conducted to create a list that will_____?

A

Within 6 months, take effect and remain in effect until the end of the next 2 year testing cycle. (87)

147
Q

If a promotional list is depleted more than ___ before its original expiration date, then the replacement list will___?

A

6 months, be used only for the remainder of the 2 year cycle of the original list. (87)

148
Q

If a promotional candidate is unable to participate in a component of the promotional exam process due to an emergency, he may be authorized by the fire chief complete it within ___? Is this grievable?

A

Within 3 days. Not grievable. (87)

149
Q

A member of the armed forces or national guard will be granted ____ every fiscal year for reserve training. (condition)

A

Not to exceed 240 hours. upon presentation of official orders. (88)

150
Q

Employees who enlist in the armed forces during peace time are entitled to ___?

A

Not eligible for military leave but entitled to reemployment within 90 days of honorable discharge without any loss of benefits or seniority. (88)

151
Q

Any reserve member whose active duty is extended when the President orders units of the Ready Reserve or Reserve to active duty shall be eligible for?

A

Military leave benefits with the 1st 30 days of leave of absence will be with pay. (88)

152
Q

An employee who enters the armed forces during time of war or is called to active duty in the armed forces or national guard shall be granted ____?

A

military leave to receive pay for the number of working days within the first 30 days. Must present official orders. (88)

153
Q

The agreement shall be in effect upon (3)

A

1)majority vote of the bargaining unit members 2)ratification by an official ordinance by the city authorizing the mayor to sign it 3) being signed by the mayor and union representative. (89)

154
Q

Negotiations will begin no later than ____prior to the expiration date of this contract?

A

120 days. (89)

155
Q

In order to be eligible for the tuition refund program an employee must (3)

A

1) Be a full time employee with at least 1 year of employment prior to class start date 2) submit an application no later than 3 weeks after the 1st class meeting to the HR dept 3)submit all applicable paper work to the HR dept within 90 days course grades are issued. 4) receive a satisfactory or better evaluation. (91)

156
Q

The tuition refund committee shall consist of?

A

1 member appointed by the HR director, 1 member appointed by the union, they shall select a 3rd not covered by this agreement. (91)

157
Q

If an employee feels the tuition refund committee has made an error in denial, ___?

A

He may ask the committee to reconsider by supplying additional information as to the direct applicability of the classes to their current position. (91)

158
Q

Tuition reimbursement %s

A

100% A or B, 50% C. (92)

159
Q

It takes approx. ___ from ___departments receipt of grades until ____department prepares a separate check? (92)

A

3 weeks HR dept receipt of grades until Finance dept prepares a check. (92)

160
Q

Max number of credit hours eligible for payment is ____except ____ which is ___?

A

6 hours/ semester except Organizational Leadership and Management from St Thomas University and courses required to sit for promotional exams which is 12 hours/semester. (92)

161
Q

An employee must remain with the city for _____otherwise?

A

1 year following completion of courses other he shall reimburse the city through payroll deductions from final paycheck. (92)

162
Q

When shall an employee with a less than satisfactory evaluation be approved for tuition refund?

A

When the course work relates to the area of weak performance. (94)

163
Q

The tuition refund program covers (3)?

A

Tuition, books, and lab fees only. (94)