consumer studies Flashcards
sale of goods and supply of services act 1980
goods/services should be:
- of merchantable quality
- be fit for purpose
- correspond to a sample on display
- as described by sales person/labels
- supplied by qualified/skilled person
- provided with due care, following safety procedures
- materials used must be of merchantable quality
redress for consumers under SGSS Act
refund
repair
replacement
partial refund
repeat of a service
guarantee
covered by SGSS Act
contract between consumer and manufacturer
has a time limit
does not affect consumer rights
illegal signs
‘no cash refunds’
‘credits notes only given’
‘no exchange of goods’
consumer protection act 2007
protects consumers from misleading or false claims about goods, services and prices prohibits misleading claims made: -verbally -about a service -about the price, previous price -about extra costs
competition and consumer protection commission
independent statutory body that:
- enforces consumer protection law/legislation
- informs consumers about their rights
- enforces product safety regulations
office of the ombudsman
appointed by the gov
- investigates unresolved complaints against public bodies, gov. departments, HSE, An Post
- valid complaints are reported to the department in question and recommendations are made to resolve it
national standards authority of Ireland
- sets, monitors and develops standards of safety and quality in Ireland
- ensures that products meet EU and international safety/quality standards
- provides accredited certification eg food hygiene and safety
citizens information board
statutory body that provides a range of advice on:
- consumer rights
- social welfare
- family law
consumer association of Ireland
publishes consumer choice magazine
aims to improve consumer legislation
advices the gov. on consumer issues
advertising standards authority of Ireland
ensures advertisements are legal, decent, honest, truthful
investigates consumer complaints
independent, voluntary body
small claims court
system within the district court cheap, fast, easy used by consumers and businesses no solicitor required claims up to €2000
rights of the consumer
right to choice
right to honest and truthful information
right to safety
right to redress
procedures to be followed when making a complaint
- stop using the product when fault is identified
- return to shop with receipt/guarantee
- explain what you expect to happen
- if not satisfied, put the complaint in writing
- if no resolution, small claims court
purpose of consumer research
to identify consumer needs, wants, likes, dislikes and expectations