Consumer Protection Flashcards
Who is a consumer?
1- buys goods for value
2- approval of buyers
3- intermediaries ❌
Rights of a consumer?
1- safety
2- choice
3- information
4- be heard
5- seek redressal
6- education
Responsibilities of a consumer?
1- must exercise right
2- aware about various goods for a wise choice
3- complaints for minimal
4- quality conscious
5- advertisement influence ❌
6- insist on bill
7- respect environment
8- follow the manufacturer’s instructions
9- read labels carefully
10- honest dealings, legal
11- form consumer societies
Explain the three tier consumer forum?
District commission - up to 1 crore
State commission - 1 crore - 10 crore
National commission - 10 crore+
Supreme court - if matters are not resolved in the national commission (goods should be worth more than 10 crore)
Marks for ascertaining quality?
ISI - Durable goods
AGMARK - Agriculture
BIS - Gold
Wool Mark - Wool Quality
Eco Mark - Environmental friendly
FPO - Food quality
Examples of some consumer organisations and their objectives?
VOICE, Mumbai Grahak Panchayat
Objectives
Educating, comparative testing, information, encourage, legal help, complaint file
Need for consumer protection?
1- physical safety of a consumer
2- access to information
3- corporate social responsibility to provide quality and quantity of products at fair prices
4- consumer satisfaction
5- social justice and trusteeship
6- survival and growth of business
Describe the consumer protection act 2019
The Consumer protection Act 2019
seeks to protect and promote the
consumers’ interest through speedy
and inexpensive redressal of their
grievances. It extends to the whole of India. It is applicable to all types of
businesses whether a manufacturer
or a trader and whether supplying
goods or providing services including e-commerce firms. The Act confers
certain rights to consumers with a view to empower them and to protect their interests
Importance of consumer protection from the consumer’s point of view
Consumer unorganised hain aur ignore karte hain, tabhi to unka exploitation hota hai
Importance of consumer protection from the point of view of business?
1- long term interest
2- business uses society’s resources
3- social responsibility
4- moral justification
5- govt. intervention
What are the reliefs/remedies available to the consumers?
(i) To remove the defect in goods or
deficiency in service.
(ii) To replace the defective product
with a new one, free from any
defect.
(iii) To refund the price paid for the
product, or the charges paid for
the service.
(iv) To pay a reasonable amount of
compensation for any loss or
injury suffered by the consumer
due to the negligence of the
opposite party.
(v) To pay punitive damages in
appropriate circumstances.
(vi) To discontinue the unfair/
restrictive trade practice and not
to repeat it in the future.
(vii) Not to offer hazardous goods for
sale.
(viii) To withdraw the hazardous
goods from sale.
(ix) To cease manufacture of
hazardous goods and to desist
from offering hazardous services.
Role of consumer organisations and NGOs?
(i) Educating the general public
about consumer rights by
organising training programmes,
seminars and workshops.
(ii) Publishing periodicals and
other publications to impart
knowledge about consumer
problems, legal reporting, reliefs
available and other matters of
interest.
(iii) Carrying out comparative
testing of consumer products
in accredited laboratories to test
relative qualities of competing
brands and publishing the
test results for the benefit of
consumers.
(iv) Encouraging consumers to
strongly protest and take an
action against unscrupulous,
exploitative and unfair trade
practices of sellers.
(v) Providing legal assistance to
consumers by way of providing
aid, legal advice etc. in seeking
legal remedy.
(vi) Filing complaints in appropriate
consumer courts on behalf of the
consumers.
(vii) Taking an initiative in filing
cases in consumer courts in the
interest of the general public,
not for any individual.
(viii) Consumer unity and Trust Society (CUTS), Jaipur
Who can file a complaint?
1- own
2- consumer’s association
3- same interest
4- representative of deceased
5- a complaint under section 2 (b) of copra 2019
