conflict resolution - term 2

Question 1

what is conflict resolution

Answer 1

the aim is not to remove the conflict but to implement strategies that allow individuals and groups to manage the conflict in a way that benefits all involved (where possible)

Question 2

what is the three-step process

Answer 2

1. negotiation
2. agreement
3. resolution

Question 3

what is negotiation

Answer 3

the process of discussion between two or more individuals who seek to find a solution to a common problem

Question 4

example of negotiation

Answer 4

negotiating with parents on what time to come home after a party

Question 5

what is an agreement

Answer 5

this is derrived from the process of mediation. Both parties will come up with a number of agreements (goals/outcomes) that they would like to research.

Question 6

example of an agreement

Answer 6

a child wanting screentime

Question 7

what is resolution

Answer 7

the process of resolving a dispute by providing for the needs of the disputing parties and adequately addressing their interests so they are satisfied with the outcome

Question 8

what is a support person

Answer 8

a mum supporting kids emotionally

Support people can provide comfort and guidance to the people who seek support impacting the kids wellbeing positively

Question 9

what is the aim of a support person

Answer 9

represent and work with individuals/groups who may need support and assistance to ensure their rights are upheld

Question 10

what are the characteristics of a support person

Answer 10

• active listening
• asking questions to clarify
• provides strategies to resolve issues
• discusses possible consequences and outcomes

Question 11

who is a mediator

Answer 11

an unbias individual who works with disputing parties to help improve their communication (does not participate in an outcome)

Question 12

who is an advocate

Answer 12

someone who provides support to a person if they are unable to speak for themselves (provides information and referrals to other agencies)

Question 13

what are the outcomes of conflict resolution

Answer 13

1. a win-win situation
2. a loose - loose situation
3. A loose situation
4. a loose-win situation

Question 14

what is a win-win situation

Answer 14

when an outcome is reached that satisfies the needs of all parties involved

• collaborative problem-solving approach
• both parties confront the problem
• requires patience and skills in problem solving

Question 15

what is a loose loose situation

Answer 15

when a resolution is reached that does not satisfy the needs of either party

• disagreement is seen as inevitable so parties try to smooth over the issue
• often used to divide limited resources
• partial satisfaction is achieved (each party archives something)

Question 16

what is a win-loose situation

Answer 16

the most common outcome and reflects current society values

• a decision often made through socially acceptable mechanisms eg judges, voting and authoritarian leaders
• may involve threats and bribery
• creates an us vs them dynamic

Question 17

what are the different approaches to conflict resoultion

Answer 17

1. assertive
2. cooperative
3. passive
4. aggressive

Question 18

what does it mean to be asserrive in conflict resplution

Answer 18

Listen to each other’s point of view and then state what you feel

Stand your ground but do not be antagonistic

Maintain eye contact

Question 19

what does it mean to be cooperative in conflict resolution

Answer 19

Listen to each other’s point of view
Acknowledge each other’s feelings

Agree to work out a solution so that each party is happy and comfortable with the outcome

Question 20

what does it mean to be passive in conflict resolution?

Answer 20

One or both parties ignore what is occurring

Individuals do not act or react to the situation

Disengagement results

Question 21

what does it mean to be aggressive in conflict resolution?

Answer 21

Neither party will listen to the other or consider how their behavior impacts on the other

Both fail to recognise the rights or needs of the other

Voices are raised, and each party talks over each other