Conflict resolution

Question 1

Bush (2010)

Answer 1

an understanding of micropolitics can help in arriving at satisfactory compromises or solutions, who has more power usually determines the outcome

Question 2

Jones (2004)

Answer 2

4 types of behaviour which are on two continuums: cohesion and goals (high and low):
aggressive (high goal, low cohesion)
assertive (high goal, high cohesion)
neglect (low goal, low cohesion)
accommodation (low goal, high cohesion)
MIDDLE: sharing (balanced goal/cohesion)
Conflict often arrises through poor communication

Question 3

Types of conflict, Jones (2004)

Answer 3

affective, goal, cognitive, behavioural

Question 4

Armstrong’s (2011) advice

Answer 4

develop emotional intelligence as a tool to use in conflict resolution

Question 5

Handy (1999)

Answer 5

two approaches for dealing with conflict: ecology or regulations

Question 6

Lowe and Pollard (1989)

Answer 6

a negotiating frame of mind which seeks ‘win-win’ scenarios

Question 7

Hoyle (1986)

Answer 7

suggests ways of breaking groups up and minimizing micropolitics:
dividing and ruling,
controlling information, 

controlling meetings