Communication

Question 1

Thomas and Inkson (2004)

Answer 1

‘Negotiating across cultures’ describes various strategies for listening, learning, respecting other cultures, about perspective and being aware of other ways of thinking

Question 2

Jones (2004) on planning good communication

Answer 2

1. Team members need to understand exactly what has been decided and why. 

2. They need explanations about the alternative courses of action considered and the reasons why the particular option was chosen. 

3. They need to know how the decision will impact on team members and the school as a whole. 

4. The person transmitting the message should try not to be defensive and be prepared to make changes if there are better ideas. 

5. Contributions from anyone affected should be welcomed. 

6. Keep everyone affected informed about progress


Question 3

Armstrong (2011)

Answer 3

• concentrate on the speaker, noting both verbal and nonverbal communication 

• be responsive – show you are listening 

• ask questions for elucidation 

• allow people to comment without interruption 

• evaluate as the conversation proceeds 

• try to minimise interruptions

Question 4

Handy (1993)

Answer 4

using more than one communication net or group, encouraging two-way rather than one-way communications, keeping as few links in the communication chain as possible

Question 5

Rasberry et al. (1994)

Answer 5

Communication is a four step loop:

• intended message
• language encoding
• transmission process
• received (decoded) message.

Question 6

Constructive feedback should…

Answer 6

start with positive
be specific
refer to what can actually be changed
be descriptive, not evaluative
offer alternatives
give the other person a choice, don’t impose your view
consider the message you are sending about what you value