Conflict avoidance, management and dispute resolution procedures - lvl 1 Flashcards
What is a conflict?
When do disputes arise in your role?
What can you do if negotiations break down?
What is a conflict of interest?
What do the RICS Rules of Conduct say about avoiding conflicts of interest?
Give examples of ways that conflict can be avoided.
Why is good management important?
What are the benefits of clear contract documentation?
How can good record keeping avoid conflict?
How do reporting and proactivity avoid conflict?
What is Alternative Dispute Resolution (ADR)?
Why might you prefer to pursue ADR rather than litigation through the Courts?
Tell me about a conflict of interest check you have carried out.
What would you do if you perceived/actual conflict of interest?
Can you tell me about any recent RICS guidance relating to conflicts of interest?
What is the practice of dual agency/double dipping?
Tell me about recent RICS guidance relating to dual agency/double dipping.
What is the difference between an arbitrator and an independent expert?
Can you tell me about any other types of ADR?
Explain the role of the Civil Procedure Rules (CPRs)
What does CPR Rule Direction 35 Relate to?
Can you tell me about PACT in relation to lease renewals?
What is the role of RICS in dispute resolution?
What RICS guidance are you aware of relating to dispute resolution, ADR or roles in dispute resolution?
Which tribunals are you aware of?
What are the differences between conflict avoidance and dispute resolution?
Which dispute resolution decisions lead to a binding decision?
What RICS guidance relates to conflicts of interest for dispute resolvers?
Explain the RICS conflict avoidance pledge to me.
