Client care - lvl 1

Question 1

Tell me about an example of how you have provided good client care.

Question 2

Tell me about an example of when you have provided a high standard of service to a client.

Question 3

How have you dealt with an unrealistic client deadline?

Question 4

How have you dealt with unrealistic client expectations?

Question 5

Tell me about the approach you have taken when dealing with a a non technical lay client.

Question 6

Tell me about the approach you have taken when dealing with a client with a high level of property knowledge.

Question 7

How have you established a client’s objectives?

Question 8

How have you confirmed a client’s brief?

Question 9

How have you established a scope of services?

Question 10

How have you calculated fees for professional services?

Question 11

How have you compiled an appointment document?

Question 12

How have you established project stakeholders and their status within a project?

Question 13

How have you set up communication systems with a client and stakeholders?

Question 14

How have you issued reports to a client?

Question 15

How have you dealt with a complaint?

Question 16

How have you measured KPIs?

Question 17

How have you analysed the data gathered through the client briefing process and formulated a detailed client brief?

Question 18

Green Lane - how did you meet your client’s requirements?

Question 19

Lensbury Way - how did you advise your client with care and respect?