Conflict and Teaming Across Distance and Culture

Question 1

Types of Conflict

Answer 1

Relationship - A Type
Task - C Type
Process

Question 2

Relationship Conflict - A Type

Answer 2

Disagreements based on personal and social issues that are not related to work

Question 3

Task Conflict - C Type

Answer 3

Disagreements about the work that is being done in the group

Question 4

Process Conflict

Answer 4

Centers on task strategy and delegation of duties and resources

Question 5

Proportional Conflict Composition

Answer 5

How much of each type of conflict does the team experience?

Question 6

Perceptual Conflict Composition

Answer 6

Differences in opinion regarding whether conflict exisits

Question 7

How Top Performing Teams Manage Conflict

Answer 7

Limit Process and Relationship Conflict

Question 8

Ways to Respond to Task Conflict

Answer 8

Interests
Rights
Power

Question 9

Interest-Based Approach

Answer 9

Based on learning about the needs, desires, & concerns of the counterparty

Question 10

Rights-Based Approach

Answer 10

Based on existing standards of fairness including precedent, law, rules, and procedures

Question 11

Power-Based Approach

Answer 11

Based on threats, attacks on character, intimidation, use of rank/status

Question 12

Same Place, Same Time Team Interaction

Answer 12

Face-to-Face

Question 13

Same Place, Different Time Team Interaction

Answer 13

Facebook
Single-text editing Dropbox
Shift Work

Question 14

Different Place, Same Time Team Interaction

Answer 14

Telephone
Videoconference
Skype

Question 15

Different Place, Different Time Team Interaction

Answer 15

Text Message
E-mail
Voice Mail

Question 16

Strengths of Face-to-Face Communication

Answer 16

Easy and provides information you may not get otherwise
Provides non-verbal cues that facilitate social interactions
Development of rapport through non/para-verbals
Allows for instant clarification and reality testing

Question 17

When Face-to-Face Interaction is Best

Answer 17

Ensure adequate understanding of complex problems
When group forms
When key decisions are needed
To resolve conflicts
To build and maintain trust

Question 18

Disadvantages to Teaming in Different Places

Answer 18

Loss of informal communications
Limits coaching and learning from others
Feedback no longer spontaneous
Out of sight, out of mind

Question 19

Best Practices for Virtual Teams

Answer 19

Few members who already know each other
Couple of members well-connected outside of group
Get volunteers
Shared online workspace and place to get to know each other online
Meaningful/important work

Question 20

Wageman’s Conflict Intervention Model Principles

Answer 20

Team (re)Design has the largest effects
After team is well designed, leader should begin coaching the team
Coaching about conflict may engender resistance relative to discussions about motivation, strategy, or leveraging talent in the team
Changing individuals will have greatest impact only after team design and team processes are addressed