CONFLICT Flashcards
Why does conflict happen and between who?
Usually happens between management and employees. Usually over pay, benefits or control over work.
Sources of Conflict
- Change
- Different Interests
- Different Values
- External Factors
- Poor Communication
- Poor Performance
Change as a source of Conflict
Can be driven by external or internal factors. It can cause stress on employees and if adapted poorly, the likelihood of conflict increases.
Different Intrests as a source of conflict
Employees that have less stake in a business, will focus more on their personal interests and goals. Managers consider that they do not sufficiently consider the goals of the business.
Approaches to conflict by employees
- Collective Bargaining
- Work to Rule
- Strike
Strike
Workers stop working to force employers to give in to some of their requirements.
Work to rule
When employees precisely follow the rules in their contract, in order to do the minimum work required to reduce productivity and slow down work.
Collective Bargaining
When management teams and employees have representatives who negotiate on the terms and conditions of employment.
Approaches to conflict by managers
- Collective Bargaining
- Lockdown
- Closure
- Changes in contract
- Threats of redundancies
Threats of redundancies
Employers threat to eliminate employment positions if employers don’t accept terms during an industrial dispute.
Changes in Contract
When an agreement is reached over a new contract during a process of collective bargaining.
Lockdowns
Part of a negotiating process, the business will lock up the company or factories temporarily so employees can’t go to work and won’t get paid.
Closure
Permanent or Temporary shutdown.
Approaches to conflict resolution
- Arbitration
- Conciliation
- No strike agreement
- Single Union agreement
Arbitration
Third party arbitrator meditates between employees and employers. The arbitrator has the authority to decide how the conflict will be solved.
