Comprehensive Learning Objectives Flashcards
List the 4 main guideline to improve social perception
- Self-awareness of bias
- Appropriate diversity training
- Meaningful Interaction
- Decision-Making Accountability
How does diversity training minimize discrimination?
It makes people aware of systematic discrimination and prejudices that occur through stereotyping
What are the 2 problems with awareness training?
- It might reinforce stereotypes
2. It has no effect on people with deeply held prejudice
True or False:
Awareness training have a limited effect
True
How does the self-awareness of biases reduce perceptual biases?
It makes people more openminded and nonjudgmental towards others
List 2 ways that we become more self-aware
- Complete a formal test that indicates any biases we might have towards others
- Applying the Johari Window model
What is a more indirect, yet powerful, approach to improving self-awareness and mutual understanding?
Meaningful interaction
What is any activity in which people engage in valid activities?
Meaningful interaction
What is meaningful interaction founded on?
The contact hypothesis
What is a theory stating that the more we interact with someone the less perceptually biased we will be against that person?
The contact hypothesis
What does meaningful interaction reduce?
Dependence on stereotypes
What does meaningful interaction improve?
Empathy
What is a person’s understanding of and sensitivity to the feelings, thoughts, and situations of others?
Empathy
What is a theory that explains how learning and motivation occur by observing and modeling others as well as by anticipating the consequences of other behavior?
The social cognitive theory
What are the 3 main components of the social cognitive theory?
- Behavior modeling
- Learning behavior consequences
- Self-regulation
Fill in the Blanks:
Behavior modeling should be _______ and _______
Systematic and interactive
What does behavior modeling increase?
Self-efficacy
How do people learn behavior modeling?
By imitating and practicing their behaviors
How do people learn behavior consequences?
By observing or hearing about what happened to other people
What occurs when an employee has control over a reinforcer but doesn’t “take” it until completing a self-set goal?
Self-reinforcement
How do people learn self-regulation?
By managing their learning environment
Fill in the Blank:
Self-regulation _______ a person’s own positive behavior with positive consequences
Reinforces
List 7 ways that managers can influence e-p expectancies
- Select people with the required skills and knowledge
- Provide training
- Clarify job requirements
- Provide sufficient time and resources
- Assign simpler or fewer tasks until employee can master them
- Provide examples of similar employees who have completed the task
- Provide coaching
List 4 ways that managers can influence p-o expectancies
- Measure job performance accurately
- Clearly explain the outcomes that will result from successful performance
- Describe how rewards are based on performance
- Give examples to show that better performance yields higher rewards
List 3 ways that managers can influence outcome valences
- Use rewards that employees value
- Individualize rewards
- Minimize counter-valent outcomes
List the 3 phases of team development
- Launching a team phase
- Consulting at midpoint phase
- The endpoint phase
What does the launching of the team phase of team development emphasize?
Motivating collective effort toward the task
What does the consulting at midpoint phase of team development emphasize?
Improving performance strategies
List the 3 activities that should occur during the consulting at midpoint phase of team development
- Managers and team members diagnose what they’ve accomplished
- They identify what they did and didn’t do well
- They reflect, discuss, and create a new strategy
What does the endpoint phase of team development emphasize?
Learning
List the 2 activities that should occur during the endpoint phase of team development
- Managers help the team correctly identify the causes of good and poor performance
- Managers provide feedback to aid learning
True or False:
Manager should avoid being too directive at the consulting at midpoint stage
True
What does KSA stand for?
Knowledge, skills, and abilities
What are team members most open to and ready for at the consulting at midpoint phase?
Interventions to improve their strategies
What improves KSAs in the endpoint phase of team development?
Coaching and peer-learning
What is the endpoint phase’s experiential learning process useful for?
Deriving lessons learned
List the 5 activities that should occur during the launching the team phase of team development
- Articulate the team purpose
- Highlight the core capabilities of each team member
- Identify the main resources needed
- Put the values, norms, and expectations of the team members up for discussion
- Create a sense of shared identity and accountability
The contact hypothesis is most closely associated with:
A. Attribution process
B. Meaningful interaction
C. Self-fulfilling prophecy
D. Self-awareness
B. Meaningful interaction
The theory stating that the more we interact with someone the less perceptually biased we will be against that person refers to:
A. Johari Window
B. Disclosure
C. Contact Hypothesis
D. Social Identity Theory
C. Contact Hypothesis
Employee motivation tends to increase when people receive coaching to improve their job-related knowledge and skills. These practices strengthens employee motivation by:
A. Reducing feelings of inequity
B. Increasing outcome valences
C. Increasing Performance–>Outcome expectancies
D. Increasing Effort–>Performance expectancies
D. Increasing Effort–>Performance expectancies
In the team development process described by Wageman, Fisher, and Hackman, the main focus of the manager during the launch phase is to:
A. Help the team diagnose the effectiveness of its performance strategies
B. Help the team learn the necessary skills and abilities
C. Help the team arrive at a shared understanding of purpose and expectations to motivate collective effort
D. Help the team select a team leader who will guide the team throughout the process
C. Help the team arrive at a shared understanding of purpose and expectations to motivate collective effort
Creating a sense of shared identity and accountability within the team is an important action during:
A. The launch phase of team development.
B. The mid-point of team development.
C. The end-point of team development.
D. The evaluation of performance strategies.
A. The launch phase of team development.
