Chapter 1 - Intro to Organizational Behavior Flashcards
What is the study of what people think, feel, and do in organizations?
Organizational Behavior
What is the aim of organizational behavior?
To understand, predict, and influence events in organizations
What are groups of people who work interdependently toward some purpose?
Organizations
What is a key feature of organizational behavior?
The Systematic Research Anchor
What are the 4 perspectives of organizational effectiveness?
- Open Systems
- High Performance Work Practices
- Organizational Learning
- Stakeholders and CSR
Which perspectives of organizational effectiveness says effectiveness depends on maintaining a close fit with changing environmental conditions and transforming inputs to outputs efficiently and flexibly?
Open system
Which perspectives of organizational effectiveness says effectiveness depends on the organization’s capacity to acquire, share, use, and store valuable knowledge?
Organizational learning
Which perspectives of organizational effectiveness says effectiveness depends on how well the organization satisfies the interests of stakeholders?
Stakeholders and CSR
What does the stakeholders perspective include?
Corporate Social Responsibility
What 3 things does the corporate social responsibility consist of?
- Economy
- Society
- Environment
Fill in the Blank:
Improved decision-making and team performance on complex tasks, better customer service in global marketplace, and fairness requires inclusiveness are 3 opportunities of _______ in the workplace
Diversity
Fill in the Blank:
Increased potential for communication problems and conflict, less information sharing, and perceived discrimination and preferential treatment are 2 challenges of _______ in the workplace
Diversity
What is the economic, social, and cultural connectivity with people in other parts of the world?
Globalization
What is the observable demographic or physiological differences in people?
Surface-level diversity
What are the differences in the psychological characteristics of employees?
Deep-level diversity
What is the degree in which a person minimizes conflict between work and nonwork demands?
Work-life balance
What is work that is performed away from the traditional physical workplace by using information technology?
Virtual work
What is the practice of making decisions and taking actions based on research evidence?
Evidence-based management
What is considered the ultimate depended variable in organizational behavior?
Organizational effectiveness
What is a perspective that holds that organizations depend on the external environment for resources, affect that environment through their output, and consist of internal subsystems that transform inputs to outputs?
Open systems
What is the amount of outputs relative to inputs in the organization’s transformation process?
Organizational efficiency
What is a company’s stock of knowledge?
Intellectual capital
What 3 things does a company’s intellectual capital include?
- Human capital
- Structural capital
- Relationship capital
What is the stock of knowledge, skills, and abilities among employees that provide economic value to the organization?
Human capital
What is the knowledge embedded in an organization’s system and structure?
Structural capital
What is the value derived from an organization’s relationships with customers, suppliers, and others?
Relationship capital
What is the perspective that holds that effective organizations incorporate several workplace practices that leverage the potential of human capital?
High performance work practices
What does the high performance work practice state is an important source of competitive advantage for organizations?
Human capital
Who are individuals, groups, and other entities that affect the organization’s objectives and actions?
Stakeholders
What are relatively stable, evaluative beliefs that guide a person’s preferences for outcomes or courses of action in a variety of situations?
Values
What is the study of moral principles or values that determine whether actions are right or wrong and outcomes are good or bad?
Ethics
What are organizational activities intended to benefit society and the environment beyond the firm’s immediate financial interests or legal obligations?
Corporate social responsibility
What are the 4 anchors of organizational behavior?
- The Systematic Research Anchor
- The Multidisciplinary Anchor
- The Contingency Anchor
- The Multiple Levels of Analysis Anchor
What involves forming research questions, systematically collecting data, and testing hypotheses against those data?
Systematic research
Which anchor says that you should study organizations using systematic research methods?
The systematic research anchor
Which anchor says that you should import knowledge from other disciplines, not just create your own knowledge?
The multidisciplinary anchor
Which anchor says that you should recognize that the effectiveness of an action may depend on the situation?
The contingency anchor
Which anchor says that you should understand the organizational behavior events from the 3 level of analysis?
The multiple levels of analysis anchor
What are the 3 levels of analysis?
- Individual
- Team
- Organization
What does high performance work practice perspective say effectiveness depends on?
The company having high quality employees
Which 2 high performance work practice strengthen employee motivation and improve decisions, organizational responsiveness, and commitment to change?
Employee involvement and job autonomy
Which high performance work practice refers to recruiting, selecting, and training employees so they are equipped with the relevant skills, knowledge, and other personal characteristics?
Employee competence development
Which high performance work practice involves linking performance and skill development to various forms for financial and nonfinancial rewards valued by employees?
Appropriate performance and competency-based rewards
What have many companies adopted in order to earn a positive return in the economic, social, and environmental spheres of sustainability?
The triple-bottom-line philosophy
What is the triple-bottom-line philosophy apart of?
Corporate social responsibility
Which of the perspectives of organizational effectiveness emphasizes developing employee competencies, involving employees in decision-making, providing autonomy in their jobs, and using appropriate performance or competency-based rewards?
A. Organizational Learning perspective
B. Open Systems perspective
C. High Performance Work Practices perspective
D. Stakeholder perspective
C. High Performance Work Practices perspective
True or False:
A common problem with diversity initiatives is that people are often not properly trained to work effectively in diverse teams
True
According to the multiple levels of analysis anchor:
A. Organizational behavior is mainly the study of how all levels of the organization interact with the external environment
B. Organizational events can be studied from only one level of analysis at a time
C. There are 5 levels of analysis that scholars should recognize when conducting OB research
D. Organizational behavior topics typically relate to the individual, team, and organizational levels of analysis
D. Organizational behavior topics typically relate to the individual, team, and organizational levels of analysis
The contingency anchor of organizational behavior states that:
A. The outcomes a person receives should be contingent on his/her performance
B. Organization behavior theories must view organizations as systems that need to adapt to their environments
C. There is usually one best way to resolve organizational problems
D. A particular action may have different consequences in different situations
D. A particular action may have different consequences in different situations
True or False:
Organizations can manage diverse workforces by providing effective mentoring and developmental opportunities to employees
True
True or False:
Organizations can manage diverse workforces by training managers in group process skills
True
True or False:
Managers can manage diverse workforces by coaching and developing diverse teams
True
True or False:
Managers can manage diverse workforces by evaluating the impact of diversity on attitudes, behaviors, and performance indicators
True
True or False:
One of the main issues with increased workforce diversity is that it can increase the amount of interpersonal conflict in an organization
True
How do our values and attitudes affect the selective attention process?
A. Values and attitudes don’t affect how we deal with information at all.
B. We tend to only absorb information that is unrelated to our values and attitudes.
C. We place more weight on information that is consistent with our values and attitudes.
D. We place more weight on information that conflicts with our values and attitudes.
E. None of the above.
C. We place more weight on information that is consistent with our values and attitudes.
