Components of the Subjective Exam- Communication Skills Flashcards
1
Q
What are the means of communication?
A
Verbal, non-verbal, Written
2
Q
What is effective communication?
A
Message sent= Message Received; new information makes sense to a person by comparing it to what is already in their minds
3
Q
What are some sources of communication Error?
A
- Language
- Psychological (listener)
- Environmental
- Speech (speaker)
4
Q
Why is listening an active process?
A
- Interview is therapeutic
- learn new information
- Understand patient better
- Established and improves rapport
- Effective only if heard and understood
5
Q
What is an open- ended question?
A
Allows patient to elaborate with answer
6
Q
What is a closed- ended Question?
A
Yes or no answer
7
Q
What are some questioning Techniques?
A
- Speak slowly
- Speak Deliberately
- Keep questions short
- Ask one question at a time
- Being with open- ended and non-leading questions
- Pause- wait for and LISTEN to response
- Confirm understanding with restatement or paraphrasing strategies
