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AES Course > Complex Management Team > Flashcards

Complex Management Team Flashcards

Identify the roles and responsibilities of the Complex Management Team.

1
Q

The team consists of:

A 
AOM (ambulance operations manager)
LDSO (lead duty station officer)
DSO (duty station officer)
TO (training officer/clinical tutor)
TL (team leader
Admin Staff
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2
Q

How many per complex

A

AOM/LDSO = 1

DSO = 3-4

TO = 1 per 64 staff

TL = 5-7

Admin staff = 1-2

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3
Q

Insignia for AOM

A

Crown over a Pip

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4
Q

Insignia for DSO/TO

A

two Pips

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5
Q

Insignia for TL

A

one Pip with Paramedic written beneath it.

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6
Q

Hierarchy

A

AOM
DSO & TO
TL

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7
Q

Main responsibilities for AOM/LDSO

A

Overall management of the complex.

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8
Q

Main responsibilities for DSO

A

Daily running of the complex

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9
Q

Main responsibilities for TO

A

Training and development of staff in their complex

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10
Q

Main responsibilities for TL

A

Clinical supervision

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11
Q

Main responsibilities for Admin staff

A

All admin

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12
Q

Specific role of AOM/LDSO

A 
Silver roles.
Line manager for DSO
PDR (personal development review)
Staff welfare
Discipline
Senior management roles
LAS ambassador to local agencies
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13
Q

Specific role of ‘operational DSO’

A 
Bronze roles
'99' shifts
Hospital liason officer
Staff welfare
Management at scene
Staff back-up
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14
Q

Specific role of ‘Admin DSO’

A 
PDR
Return to work interviews
Staff welfare
Special leave
Discipline investigations
LA52/LA277 investigations
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15
Q

Specific role of TO

A

Bronze roles
Line management for TL
Operational ride-outs
Arranges clinical development at station/technical advice
Perform DSO roles when required
Liase with other agencies for alternative pathways
Delivery of education & development plan

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16
Q

Specific role of ‘operational TL’

A 
Paramedic duties
FRU shifts
Clinical back up at scene
Formal ride-outs with staff
Management at scene when no DSO
17
Q

Specific role of ‘admin TL’

A 
RTP
PDR
LA52/LA277
Deliver training at station level
PRF audit and feed back to staff
Uphold health & safety initiatives
18
Q

Specific role of Admin staff

A 
Leave
Pay
PRF collection (and all other paperwork)
Manage non-clinical consumables
Link between complex staff and other branches of service.
19
Q

Where can they be found and what clinical level are they?

A

AOM/LDSO - Main station - para/emt/non-clinical

DSO - Main station - para/emt/non-clinical

TO - Main station/Trainign centre - para

TL - Main station/Satellite - para

Admin - Main station - non-clinical

AES Course (28 decks)

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