Complex Management Team Flashcards
Identify the roles and responsibilities of the Complex Management Team.
The team consists of:
AOM (ambulance operations manager) LDSO (lead duty station officer) DSO (duty station officer) TO (training officer/clinical tutor) TL (team leader Admin Staff
How many per complex
AOM/LDSO = 1
DSO = 3-4
TO = 1 per 64 staff
TL = 5-7
Admin staff = 1-2
Insignia for AOM
Crown over a Pip
Insignia for DSO/TO
two Pips
Insignia for TL
one Pip with Paramedic written beneath it.
Hierarchy
AOM
DSO & TO
TL
Main responsibilities for AOM/LDSO
Overall management of the complex.
Main responsibilities for DSO
Daily running of the complex
Main responsibilities for TO
Training and development of staff in their complex
Main responsibilities for TL
Clinical supervision
Main responsibilities for Admin staff
All admin
Specific role of AOM/LDSO
Silver roles. Line manager for DSO PDR (personal development review) Staff welfare Discipline Senior management roles LAS ambassador to local agencies
Specific role of ‘operational DSO’
Bronze roles '99' shifts Hospital liason officer Staff welfare Management at scene Staff back-up
Specific role of ‘Admin DSO’
PDR Return to work interviews Staff welfare Special leave Discipline investigations LA52/LA277 investigations
Specific role of TO
Bronze roles
Line management for TL
Operational ride-outs
Arranges clinical development at station/technical advice
Perform DSO roles when required
Liase with other agencies for alternative pathways
Delivery of education & development plan
Specific role of ‘operational TL’
Paramedic duties FRU shifts Clinical back up at scene Formal ride-outs with staff Management at scene when no DSO
Specific role of ‘admin TL’
RTP PDR LA52/LA277 Deliver training at station level PRF audit and feed back to staff Uphold health & safety initiatives
Specific role of Admin staff
Leave Pay PRF collection (and all other paperwork) Manage non-clinical consumables Link between complex staff and other branches of service.
Where can they be found and what clinical level are they?
AOM/LDSO - Main station - para/emt/non-clinical
DSO - Main station - para/emt/non-clinical
TO - Main station/Trainign centre - para
TL - Main station/Satellite - para
Admin - Main station - non-clinical
