Complaints involving Police

Question 1

Section 13 Notifications?

Answer 1

Where a Police employee acting in the exercise of their duties caused death, GBH to any person the Commissioner ASAP give to the authority a written notice outlining circumstances.

Serious bodily harm includes: fracture, deep laceration, injury to internal organ, impairment of a bodily function, blow to the head causing concussion, injury that results in admission to hospital or allegation of sexual assault.

Question 2

Section 15 notification?

Answer 2

As above or if the Commissioner believes is of or in the interest of the public.

Question 3

Police complaints processes: Key Principles?

Answer 3

Complaints are investigated in a fair, timely and effective manner.
All reasonable steps are taken to investigate complaints and notifiable incidents.
Investigated within the guidelines of good practice without bias or conflict of interest.
All employees have the right to be advised of allegations respond to them.

Question 4

Every complainant must?

Answer 4

Be treated with courtesy, respect and compassion
Have their complaint received and actioned promptly
Be advised of the procedures for actioning the complaint.

Question 5

Who must districts notify re complaints?

Answer 5

National Manager Police Professional Conduct PNHQ

Question 6

If you receive a complaint what do you do?

Answer 6

Advise your Supervisor who will:

Issue appropriate instructions if the matter requires early attention.
Refer to District Professional Conduct who will notify national manager.

Question 7

Notifying serious complaints?

Answer 7

Against employees likely to generate significant media coverage.
Complaints although serious involve inspector or above
Involve executive members
Any incident of sexual nature

Question 8

Conflicts of interest can be?

Answer 8

Actual, perceived or potential.