Competitor Specific Flashcards
How do you compare with Zendesk?
The way we’re built is fundamentally different. Zendesk is a combination of individual products, that have been tied together over time via integrations. They weren’t built to work together. Answers was built to work as a unified solution. It’s designed to be simple to set up and maintain and it’s easier for your team to learn and use day-to-day.
How do you compare with Zendesk’s ticketing?
With Zendesk, Internal and External communication is kept in separate views. With answers, All channels of communication and all the information your team needs to help your users is available in one tab of their browser!
How do you compare with Zendesk’s KB?
The Answers Knowledge Base is way more intuitive and easier to create/update articles than Zendesk. Also, the analytics associated with our KB help you know what articles are deflecting tickets and which ones are contributing to ticket creation. Zendesk doesn’t have this ability.
If Zendesk’s Knowledge Base had the full capabilities that our KB has, then a company like Solvvy who’s sole purpose is to improve your Zendesk KB wouldn’t exist.
How do you compare with Zendesk’s Analytics?
Zendesk’s products weren’t built to work together, so the analytics can be rather limited. They also require time to analyze and understand. Answers analytics are crystal clear and easy to understand, since all of our tools were built to work together, and so are our insights.
How do you compare with Salesforce?
We’ve heard that ServiceCloud is clunky and not intuitive to use and can be difficult to manage. It can be tougher for team members to onboard and for managers to update processes because of this. Answers is the opposite! It’s so intuitive and easy to use, that we help increase onboarding times and make it easy for your managers to make changes to your processes when needed.
How do you compare with Salesforce ticketing?
Salesforce ticketing doesn’t offer the best UI and it’s not the most intuitive to use. Also, we’ve heard it’s quite difficult to escalate tickets, or adjust SLA’s on the fly. Answers ticketing is easy to use and to make any needed rule changes on the fly, so you can work smoothly and effectively all the time.
How do you compare with Salesforce KB?
Most people that come to us from Salesforce start by using our KB. Mostly because they find it ugly, not intuitive and difficult to update or create new articles. Does that sound familiar to you? Our Industry leading AI powers our KB, ensuring your clients self-service as much as possible, but also helping your agents with the answers they need to solve tickets effectively.
We like that we can use Salesforce for everything.
That’s awesome. but I’m curious, other than the CRM, what are your thoughts about their ticketing/kb? We’ve heard from other companies that it’s not they’re not intuitive, and it can be rather difficult to create new articles or to escalate tickets. Have you experienced this as well? If we can provide a better way to manage your knowledge or your tickets and still work with the rest of your salesforce environment, would that be something you’d be open to discussing?
How do you compare with Intercom?
It really depends on how you’re using them. Are you using them for their chat, inbox and KB? If so, our solution is better designed to help you scale your team, both in terms of functionality and in terms of cost effectiveness. If you’re using them for Sales and Marketing, then it might not be something we can replace fully.
How do you compare with Kustomer?
While we have a similar philosophy to Kustomer, but there are a few key differences. They don’t offer a calls product, so if you need calls, they can’t help. But more importantly, they require a ton of dev work and initial set up, and then you’re rather limited in terms of customization moving forward. Answers is ready to go, out of the box and can be customized in so many ways.
How do you compare with Freshdesk?
While people love Freshdesk’s UI, the consensus is their tools break often. Agents find that their systems will go down multiple times a week, causing them to restart their computers. Answers’ has a great UI as well, but we also have a 99.95% up time. Our solution supports hundreds of millions of users and won’t cause your computer to crash.
