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Company Officer 5th Edition > Company Officer Ch 9 > Flashcards

Company Officer Ch 9 Flashcards

1
Q

To establish a positive relationship with the community, the company officer must first know:

A

Who the external customers are

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2
Q

Company officers must be able to use the appropriate method for dealing with customer concerns and complaint

A

for the goodwill of the organization

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3
Q

Demographics are used in public service to determine specific groups within the service area in order to

A

properly serve their needs

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4
Q

Public safety education programs that consider diversity and different cultural beliefs are more likely to:

A

be effective.

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5
Q

. Which of the following is a major source for demographic data in Canada?

A

Canadian Census Bureau

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6
Q

It is necessary to research the community that the emergency response organization serves in order to determine

A

the appropriate method for dealing with customer concerns

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7
Q

How should fire and emergency services personnel view the diversity of language, cultural customs, and cultural values within their community?

A

As assets

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8
Q

A lack of understanding of community diversity can create which of the following challenges?

A

Us-them mentality

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9
Q

Which of the following is determined by how company officers resolve citizen concerns, complaints, and inquiries?

A

Public education programs

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10
Q

Which of the following is one of the first skills company officers need when dealing with irate citizens?

A

Effective listening

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11
Q

Whose responsibility is it to resolve all concerns, complaints, and inquires including those involving personnel acts or omissions?

A

The company officer

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12
Q

Which of the following may require a company officer to speak on a citizen’s behalf to whomever is empowered to deal with the issue at hand?

A

Complaint resolutions

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13
Q

The company officer’s duty is to use _____ to satisfy a citizen’s concern.

A

every legal and ethical means

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14
Q

Company officers receiving a complaint regarding _____ must know and follow the organization’s policy to the letter.

A

employee acts or omissions

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15
Q

When handling public inquires, company officers must develop the ability to hear what citizens mean as well as:

A

what they ask.

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16
Q

Which of the following is the role of company officers in a public relations program?

A

Maintain a positive public image

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17
Q

Which of the following is one of the two-fold purposes of fire and life safety inspections?

A

Ensuring that fire and life safety code requirements are adhered to within public facilities

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18
Q

According to NFPA® 1021, Level I Fire Officers must _____ in order to perform fire and life safety inspections.

A

know how to inspect and test private fire protection and signaling systems

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19
Q

Under common law and most statutory law, the existence of an emergency:

A

grants permission to fire and life safety emergency personnel toenact search and seizure.

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20
Q

Local jurisdictions often adopt one or more ordinances delegating authority to the _____ for protecting the public from fires and other life safety hazards.

A

fire marshal

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21
Q

Local jurisdictions often adopt national model building and fire codes and standards through:

A

local ordinances.

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22
Q

When company officers have questions regarding potential code infractions, they should refer to _____ when inspecting buildings and facilities.

A

the governing body of the jurisdiction

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23
Q

Model building codes provide municipalities and jurisdictions with the ability to

A

ensure life safety of building occupants.

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24
Q

The two major organizations that develop model building codes including structural, electrical, plumbing, and safety requirements are the:

A

National Fire Protection Association®and International Code Council

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25
Q

Which of the following best describes Type I construction in the NFPA®220 and the International Building Code®classifications? (221)

A

Fire-resistive

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26
Q

Which of the following construction NFPA® 220 construction types is referred to as noncombustible or noncombustible/limited combustible?

A

Type II

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27
Q

Which of the following is a term commonly used to refer to Type III construction?

A

Ordinary

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28
Q

imensions that qualify as heavy timber in NFPA® 220 construction classifications vary but are usually at least _____ in their smallest dimension

A

8 inches (200 mm

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29
Q

NFPA® 220 Type V construction differs from Type IV mainly in: (223)

A

the smaller dimensions of the structural members.

30
Q

Which of the following factors are defined by the International Building Code® classifications?

A

Materials and fire performance of the building elements of the structure

31
Q

As part of their responsibilities while conducting fire and life safety inspections, company officers must identify:

A

hazardous conditions that might cause fire or contribute to spread.

32
Q

Which of the following actions should a company officer follow if a violation of a fire and life safety inspection has not been corrected or a halfhearted attempt was made and the hazard still exists?

A

Follow the organization’s guidelines regarding how to gain code compliance.

33
Q

When preparing for a fire and life safety inspection, company officers must know the purpose of the inspection, which is:

A

demonstrating a commitment to fire and life safety.

34
Q

Information about previous fire and life safety inspections may reveal noncompliance patterns of the ownership that may indicate:

A

the need for additional officers to conduct inspections.

35
Q

Which of the following would be the BEST source to consult in order to become familiar with the inspection requirements for the particular occupancy class or type?

A

Records of previous inspections on similar occupancies

36
Q

Which of the following are mandatory for all personnel conducting a fire and life safety inspection?

A

Badges and official identification

37
Q

A fire and life safety inspection begins:

A

as the unit approaches the building or facility.

38
Q

The primary concern when a conducting a company-level fire and life safety inspection is:

A

Life safety

39
Q

During a fire and life safety inspection, company personnel must_____ to avoid contaminating clean rooms or other environmentally controlled areas.

A

don special clothing

40
Q

The MOST important consideration inspectors must remember when deciding how to begin fire and life safety inspections is to:

A

ensure each and every compartment within the structure is inspected.

41
Q

Which of the following is the most important life safety item to be inspected during a fire and life safety inspection?

A

Means of egress

42
Q

According to NFPA 101 Life Safety Code®, all means of egress must be usable by:

A

a person with a severe mobility impairment.

43
Q

During a fire and life safety inspection, the inspector should look for any _____, permanent or moveable, that will reduce the width of the original exit passageway.

A

obstruction

44
Q

Exit doors must be capable of being opened from the inside with a single motion:

A

without a key or any special knowledge.

45
Q

Which of the following factors is MOST likely to be an indication of how owners/occupants feel about a safe work environment?

A

Which of the following storage types would MOST likely require in-rack automatic sprinkler systems?

46
Q

The majority of model code families relating to buildings and fire safety in North America are based on use of the building or structure and:

A

occupancy type.

47
Q

Which of the following storage types would MOST likely require in-rack automatic sprinkler systems?

A

High-stack storage

48
Q

The three contents-hazard classifications of occupancies by NFPA 5000® and NFPA® 1 are:

A

low, ordinary, and high.

49
Q

The NFPA® 704 standard includes the widely recognized method for indicating the presence of _____ at commercial, manufacturing, institutional, or other fixed-storage facilities.

A

hazardous materials

50
Q

The OSHA Hazard Communication Standard (HCS) (Subpart Z, Toxic and Hazardous Substances, 29 CFR 1910.1200) requires employers to identify hazards in the workplace, as well as train:

A

employees how to recognize those hazards.B. responders how to recognize those hazards.

51
Q

The two most common types of Canadian Workplace Hazardous Materials Information System (WHMIS) labels are:

A

supplier and workplace.

52
Q

Which of the following BEST describes the U.S. and Canadian Safety Color Codes?

A

Can provide clues to the nature of hazardous materials in buildings and facilities

53
Q

Which of the following should occur when conducting a closing interview after the inspection has found violations that are immediate threats to life safety?

A

Review, discuss, and correct violations before leaving.

54
Q

Which of following is created through documentation for every occupancy that the organization inspects?

A

Inspection history

55
Q

Which of the following BEST describes why exit drills are conducted?

A

It familiarizes occupants with exit procedures and routes.

56
Q

Regardless of the type of system or means of activation, all fire detection/signaling systems must:

A

meet NFPA®72, National Fire Alarm Code®.

57
Q

Which of the following are used only in communities with municipal alarm box systems?

A

Auxiliary alarm systems

58
Q

Which of the following systems is MOST likely to be used to protect commonly owned buildings in a single location such as a college campus or industrial complex?

A

Proprietary systems

59
Q

The purpose of a(an) ___ is to increase the capability of providing detailed information to occupants and/or emergency responders who are on the premises.

A

central station system

60
Q

In the absence of a municipal water system, the owner/occupant’s elevated water tank on the building’s roof is inspected regarding: (244)

A

how well the system is maintained.

61
Q

Which of the following are used to increase the pressure in the fire protection system when needed in occupancies where it is impractical or impossible to maintain water storage for fire protection? (244)

A

Stationary fire pumps

62
Q

Which of the following public fire alarm systems are necessary in jurisdictions with a large call volume to prevent being inundated by fire calls? (245)

A

Type A

63
Q

Standpipe and hose systems are required on each floor of structures greater than: (246)

A

four stories.

64
Q

An automatic sprinkler wet-pipe system is BEST described as having:(248)

A

piping constantly full of water under pressure.

65
Q

Which of the following fire extinguishing systems is used MOST often where rapid extinguishment is required but reignition is unlikely? (249)

A

Dry chemical systems

66
Q

Which of the following BEST describes why carbon dioxide fire extinguishing systems are hazardous to anyone in a flooded compartment? (250)

A

The system extinguishes fire by excluding oxygen.

67
Q

Halogenated agent systems are principally effective on which classes of fires? (250)

A

Class B and Class C

68
Q

Which of the following fire extinguishing systems is MOST often used where application of water alone may not be as effective in extinguishing a fire? (253)

A

Foam

69
Q

A fire extinguisher cabinet placed in a rated wall must have the same fire rating as the: (245)

A

wall assembly.

70
Q

The standard mounting height for a portable fire extinguisher with a gross weight not exceeding 40 pounds (18 kg) is: (255)

A

Top not more than 5 feet (1.5 m) above floor.

Company Officer 5th Edition (10 decks)

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